Bradfordandbingley-insurance Reviews

Homepage - Bradford and Bingley Home Insurance and Car Insurance

2.29
34 reviews
Poor Rating
Based on 34 user experiences

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AI Review Summary Based on 34 reviews

The majority of reviews express very negative experiences with Bradfordandbingley-insurance, citing poor customer service, unhelpful claims handling, high renewal prices, and difficulty cancelling policies. A smaller number of reviews report satisfactory or positive experiences, noting efficient claims processing, courteous service, and reasonable resolution. The overall sentiment is predominantly negative, though a few customers report positive outcomes.

What customers love
  • Quick claim approval
  • Easy cancellation
  • Good coverage
Common concerns
  • High renewal prices
  • Difficult cancellation

Last updated 1 month ago

O

They paid out in full

I read these terrible reviews only after having to claim with Bradford and Bingley and was really shocked wondering what sort of service if any I was going to receive They were fine My partner was mugged in the street and had all his expensive belongings taken from him B and B paid out in full The reason they re not getting five stars is that it took almost three months for the money to come through The process of claiming is perhaps understandably extraordinarily thorough After the long online claim he was interviewed twice by two different agents We also had to chase them up But all s well that ends well
O

Cancellation was easy

Hi all I don t often leave positive reviews but felt that in this case Bradford and Bingley very much deserve one I had accidently let the policy auto renew and as I am moving out of the property in under 2 weeks would have no use for it The quote did increase by approx 120 for contents cover so I would have likely shopped around anyway The policy had auto renewed on Tuesday and when I called today Saturday the kind lady on the phone cancelled my policy straight away and I was one due them monies for the previous days
M

I agree with many of the other

I agree with many of the other reviewers that the chatbot is a complete waste of time and the long winded telephone intro is quite irksome but once I was through to a customer service rep the call went very smoothly and I was done with my cancellation within a minute So based on cost lack of spam marketing emails and the ease of cancelling via phone I ll give them 4 5 Thankfully I never had to make a claim so cannot rate them on this I only decided to leave as my premium jumped from 126 to 250

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