Brugman Reviews

Douchekop lekte langs de randen en is diect vervangen door een nieuwe

perfect we re happy with the result

my issue was solved professionaly and in a very short time

We werden direct en adequaat benaderd De verkoper is een directe no nonsense man en dat sprak ons erg aan We hebben een voortreffelijke keuken uitgezocht

From choosing a bathroom to order to delivery everything was explained and clear Friendly staff efficient and professional service Helpful to have everything under one roof - take out old bathroom and supply and fit new one so no need for us to project manage anything

clear and constructive sales good post-sale service excellent installation work and team

Alles is goed gegaan communicatie levering montage planning perfect geregeld door Brugman

We orderd a bathroom kitchen with Brugman and spent in excess of 20 000 Euro Our kitchen was completed in 1 week including weekend and our bathroom is still a construction zone after 5 weeks and we have no idea when it will be finished we have gone thorugh worry frustration anger and now just plane depression after dealing with Brugman From the sales of the bathroom and kitchen everything seemed fine Helpful people really nice design we received After the order was signed everything changed Expest plenty of hidden costs mistakes in the design and if you need to change anything and visit the store expect to be kept waitng even if you agree a time Our kitchen was measured by 1 company delivered by another and installed by a 3rd - because of this many things were left out forgotten or not communicated Far too many companies were involved We were on the phone with Brugman service 2 3 times during the kitchen build Our old bathroom was removed on the 2nd of April Almsot 5 weeks later we still do not have a bathroom We have also been told it will take an extra 3 weeks to finish This is not related to the contractor actually doing the work they are great so far all of the issues are with bad planning bad service from Brugmans team I have been on average on the phone to brugman 3 4 times per week waiting on average 15 mins every single time Every time they tell me that tomorrow it will be finished but no one person there seems to know our entire case despite all our calls and e-mails We are still argueing over a cabinet that was delivered to us broken Together with the contractor we informed them precisely what was wrong also with pictures - it is so unbeliveably complicated As mentioned above its gotten to a point far past anger we are just depressed I would highly recommend not to go with brugman I do not have anything good to say about any stage of the process with them Update 15-5-2018 Despite the Reply below no one from Brugman has called me back about my problems I have since called Brugman 2 x times since my review both times the service team had no idea what was going on I have received an e-mail that my bathroom will now be finished in June 10 Weeks after my old one was removed

From order to final delivery took Brugman 7 months and 5 installation visits to finish the job First visit was also postponed by a month because the order was not sent to manufacturing

My experience is too bad with Brugman They are just seller of expensive materials I thought they would manage all works and quality but absolutely not 1 Wrong delivery - Still not solved They changed the color of water tap and sink drain without any notification to us We noted that changes after tap and sink were installed Brugman salesman said that our color choice is not what normally people choose so they changes it by themselves I was very shocked as they can do anything without client s confirmation How the seller can judge our selection is not normal or not why Brugman judge client s preference Brugman seller s first reply didn t say that they would supply correct products and replace it I am still waiting for their corrective actions I hope they sort this out quickly 2 No management - during renovation work I had some questions about how to do some jobs So I called Brugman but the seller asked me to talk with the handyman Sure I could ask the handyman but I wanted to hear from Brugman s opinion because I understood that all service would be done under Brugman s quality management This is what I heard before making contract Brugman quality manager would visit the place and check all the thing were going well So they provide guarantee But once the products are delivered or once money is fully paid they will forget you No one visited the place No one asked me anything 3 Poor communication - which language you are using is not matter for Brugman because they rarely contact the client Only when they need the client money quotation they do quick action I emailed many times to the seller Almost of them had been replied back to me in two weeks I has to send reminder at least twice I prefer to email to keep evidences of all discussion and decision 4 Poor internal communication - I guess Brugman branch is not Branch maybe subcontractor of HQ When I asked something almost responses were We don t know HQ will do We asked HQ to do and nothing came I asked work schedule start date and estimated end date because I had to make a plan for flooring and painting after brugman job Finally they didn t give me answer until work started Branch did t know anything the jobs were forwarded to HQ and HQ didn t contact me at last they contacted me once to let me know which constructor would contact me One example HQ arranged constructor but work start date was too late and job list was old at that time we were talking with branch to finalize the order list Addition I was asked to provide the order information as replied below But still same No action from the branch and customer support