Brugman Reviews

Good quality furniture but messy and ignorant management and client service - Get ready to spend hours on the phone and writing e-mails that nobody will answer - They make decisions about your kitchen without asking your opinion - Installation was ok but many issues with the piping - And don t surprise if they forget to order part of your kitchen - Don t expect that on the installation day your kitchen is ready It can take a few more months

Initially the service seems good swift and with expertise However if you do not have all things written in black and white Brugman will simply not be customer friendly unless it gets them more money Ordered a kitchen I informed the guy taking measurements I would be removing multiple layers off the wall He said It will be fine it s accounted for 1year later covid I finally am able to do the renovating and it seems the counter measurements are way off and i m left with gaps between two of the walls and the counter So I start the complaints process The TOS says that you can reject any first offer made by Brugman and within 2 weeks you will receive a new one I reject the offer in writing and afterwards Brugman do not reply in writing whatsoever Only a phone call stating it is what it is and then silence Terrible service As if I m expected to tell Brugman how to do their job based on their TOS Not only did Bruman expect me to pay for a mistake they made It s made out to be my mistake because they followed the measurements Because none of it is in writing and Brugman also not replying to any e-mail in writing they are effectively trying to avoid legal ways for you to get what you d get from a good customer service So beware when doing business with them Before you pay for anything make sure all your concerns are written in black and white

We ordered our kitchen in December initial estimation was kitchen will be ready by March It is end of May still my house is a mess appliances and stones are in my living room and no ETA The countertop was not measured properly so it doesn t fit even after two attempts The second one they brought was already broken and still measurements were wrong The worst is Customer Care or better to say Customer-don t-Care Zero communication no follow up You send email no response They promise to get back to you in a week nothing even after two The only good thing there is the third party they use to do the chores they are professional show up on time and don t just try to finish the job and care for quality

Honestly one of the worst experiences ever I ve received tons of email before signing the contract and after that the absolute silence when I was asking questions Still had to buy a glass for my bathtub but the store manager could not help me he tried to impose me his decisions not taking in consideration what my needs were He started to speak dutch and at my phrase saying i do not speak dutch he replied saying that we are in the Nederlands Left the store without the service I was looking for Stay away from Brugman Hilversum Too bad because materials are good

I am an expat and professional chef and i wanted my own style kitchen When we had our first meeting english i was happy with first draw and we decide to sign the contract then issue start our contact person lost her english and barely speak to me when she notice my partner do speak dutch At the end i was the one to paid 20K euros kitchen but couldnt understand at all the process My partner was very upset to do the translator as kitchen was my area At the end i am happy with the kitchen but not with the service from this store villa arena Amsterdam We wanted to continue with them for our bathroom but this experience make us changing our mind Do recommand kitchen but if you do not speak dutch dont go to this store or make sure you got a proper english speaker not one who got enough to make you sign the contract and paid first deposit then english gone

What worked The crew from Keukenman who installed the kitchen Minor inconveniences in the installation were addressed professionally by Brugman support services What I didn t like The initial engagement was fine but in terms of advise in designing the kitchen I d score a 6 out of 10 The number crunching to get a final price is ridiculously obscure and pricing is far from transparent You won t get an actual quote that is itemized just a bulk price Discounts are randomly applied on the fly The kitchen equipment inventory available to choose from is not easy to get to browse in one s personal time to make a more informed decision on costs needs Communication in general was fine when we were at Brugman but online communication was sub-par It was either informal or through email but the emails did not follow a thread or case number so it was really hard to follow I received multiple emails different subjects even when raising a claim for issues in the process We had committed to the dismantling of the kitchen and the installation of the new one in a specific week I got a call saying that it was not possible to dismantle the kitchen so I either had to do it myself and I could get Brugman s dismantling cost deducted or we had to move the whole project This was terribly painful as I had a commitment with contractors for the piping electricity work and whatnot in preparation for the kitchen and as required by Brugman I raised the claim but it was completely disregarded no compensation of any sort and I had to go chase another contractor who was available in the new offered date and also re-schedule my time out of the house with the family so the work could be done and we could have the needed facilities to cook Conclusion I wouldn t recommend Brugman as something special It s just another kitchen company and I m not sure there s much added value compared to IKEA I m no longer planning to consider Brugman for my bathroom renovations

We have paid a reasonably huge price for our dream kitchen We have issues with 2 of our appliances for which we have already spoken to the branch manager of Burgman Keukens Den Haag We have not had any response from them and it is already two weeks Hence we are very disappointed Probably we can give a better rating once our issues are resolved

Delivery was done on time but was not satisfied that the tiles for the bathroom were delivered outside of our home but not carried inside at the location were the bathroom renovations had to take place I have spoken to Brugman and advised them to revise this process since this burden should not be passed on to the consumers

The Sales people were helpful and friendly in the beginning Good range of products Good design advice However on the build day their contractors informed us the wrong items had been sent for part of the kitchen We also had some very disappointed dead space in the kitchen that no-one informed us about and they just covered it up with a panel which could have easily been a cupboard It has taken 3 months talking to multiple customer service people having 3 different technicians come to visit our flat who all also told us what we were sent was wrong We are now waiting for another month for installation of 3 shelves 4 months in total to install three shelves and electrical sockets in the kitchen and to come up with a solution for the cupboard dead space Would have liked this to be sorted much sooner and communication be a lot quicker clearer and direct On a plus side their bathroom contractor Robin was absolutely brilliant such great attention to detail Super happy with the bathrooms

We were very happy with the service that Martijn de Jong offered me and my husband He is very professional extremely helpful very precise in his work He gave us a lot of useful advice and he helped us choose good quality products with a special attention to the price I am very glad that after visiting many Sanitair Winkels in Leeuwarden we decided to go to Brugman We expect the same level of service in the delivery of the purchased items I will definitely suggest Brugman to friends when they want to buy or renew their bathrooms