Brugman Reviews

De badkamer is 23 maart 2019 besteld en drie aannemers verder wordt deze uiteindelijk 2 maart geleverd en vanaf 9 maart 2020 geplaatst Dat Brugman er voor kiest om de montage- en materiaal levering als 2 afzonderlijke operaties te zien is onhandig en leidt tot onnodig extra zorgen bij ons 15 jaar geleden bij onze keuken ging dat zo niet Brugman ontzorgt ons hier niet mee Wij moeten met drie partijen rekening houden en hebben verschillende aanspreekpunten montageplanning montage uitvoerder nu het derde bedrijf al en Brugman zelf Ons gevoel is dat Brugman zich onttrekt uit het leveren en monteren van een product Ik zie angstig de toekomst tegemoet als er zich problemen aandienen en we service nodig hebben Ik mag toch hopen dat dat makkelijker gaat Helaas zie ik daar ook grote problemen want ik heb maanden geleden ook al aangegeven dat ik graag service wil aan mijn aanrechtblad Diverse keren eenzijdige contacten niets terug gehoord over initiatieven om ons te helpen Och och och om moedeloos van te worden Het is dan ook de laatste keer dat we zaken doen met Brugman Advies om hetzelfde te doen Je kunt beter spullen bij de doe het zelf of Ikea kopen en dan een aannemer regelen Veel goedkoper Groet John van den BergThe bathroom was ordered on March 23 2019 and three contractors later it will be delivered on March 2 and placed from March 9 2020 That Brugman chooses to see the assembly and material delivery as 2 separate operations is inconvenient and leads to unnecessary extra worries with us It didn t work that way 15 years ago at our kitchen Brugman does not unburden us with this We have to take three parties into account and have different points of contact assembly planning assembly executor now the third company and Brugman itself Our feeling is that Brugman withdraws from the delivery and assembly of a product I fearfully face the future when problems arise and we need service I hope it will be easier Unfortunately I also see major problems there because I already indicated months ago that I would like service to my counter top Several times one-sided contacts not heard back about initiatives to help us Oh oh oh to get discouraged It is therefore the last time that we do business with Brugman Advice to do the same You can better buy things at the do it yourself or buy Ikea and then arrange a contractor Much cheaper John

PLEASE AVOID THIS COMPANY They make insane amount of mistakes and dont take responsibility They claim us to pay 7000 euros cancelling cost whereas the reason why we dont wish to work anymore with them on our kitchen is the unprofessional planning and the loads of mistakes they made when planning our kitchen They even forgot to plan in an oven after 4 sessions spent together It is worse than Kafka s dystopias when you try to get to an agreement with them they just keep on sending formal copy-paste emails Which does not respond to our comments So cynical and claim again and again paying 7000 euros for a kitchen which is not at all in production yet Because we never finalized Because of all the mistakes we spot again and again Were too naive to sign too early to show our best intention - Till that moment they were very friendly and convincing afterwards they just dont care to make good work Now I cant reach anyone to talk to for weeks while our renovation should start and we are under time pressure wish to work with someone else who would deliver good work Probably we will be left without a kitchen for long weeks and 4 children we kept them saying we have 4 kids also little ones so being without kitchen is even more inconvenient of course they dont react for weeks they are now not in a hurry and they dont care thank you Brigman Most awful service ever Follow up We found ca 10-15 crucial mistakes during the planning one slipped our attention The kitchen was installed early October with a huge mistake and I try to fix it with them since than without success I call the Customer Service every second week and NOTHING They made our renovation incredibly stressful When we tried to step out of the contract because we lost trust they came after us with their lawyer and claimed 7000 euros I wish I hadnt respond to their threat back than Maybe I would have a ready home now

I bought a kitchen from Arvid de Haard in the Brugman shop in Utrecht He overpromised and underdelivered At least 20 times during our conversation I mentioned I want everything included in the price Multiple times every time the contractor came they kept adding up costs Initial price was 10 000 ended up costing 12 500 The contarctor West Nederland Bouw they used was ridiculous Wanted 200 euros for removing 3 square meters of laminaat did it myself in 15 minutes although it should have been included Charged 4 times more than Praxis for cement and tile glue claiming they use seperior product-they were using the same brand sold in Praxis The person straightening the floor for tile work did a terrible job and it had to be redone by another person The person clearing beton from the floor drilled a hole in the floor and had debris falling into my downstairs neighbour The person installing the retainer wall didn t finish properly so the water and electric work couldn t be finished-somebody else had to come back leaving hanging electric cables for 5 days instead of fixing it next day Trying to hide the water pipes they left a hole in the retainer wall that needs to be covered still When connecting the water pipes they tore the existing metal pipe On top of all they dumped left over cement in my neighbour s garden in front of the building And left a total mess throughtout the entire building On installation day mechanics were supposed to come between 7 00 and 7 30 and finish around 15 00 They showed up at 9 00 without a message they will be late and were working so slow that by 21 00 they were done with what could be installed And a lot of things couldn t be installed because they delivered the wrong model or damaged products Arvid ordered the wrong exhaust without asking for my approval to change it the wrong sink was delivered the cooking plate is deffective one of the cabinets was scratched and the mechanic ruined the wall cover so a new one had to be ordered My kitchen was supposed to be finished on Aug 27 I am now waiting till October 13 to have the wrong things replaced and installed hopefully for good -2months delay Customer service is absolutely inadequate After waiting 20 minites on hold they always try to send me to someone else blaming the contractor or Siemens for the appliances I have had to call 100s of times and send 100s of emails and wasted dozens hours of my time trying to solve all the problems they created Contractor was supposed to only be at my place 4 times I had somebody 11 times and it s not over yet Almost every piece of work had to be redone No compensation or anything for all my time and troubles Save yourself the hassle and go with a company that actually knows how to do a kitchen properly

We did our kitchen which costed us almost 30k with this company We had issues with things not finished well and wrong measurement of kitchen which left floor open and needs to be tiled When we were ordering the people were very nice and now after installation with all the problems they promised to correct the issues BrugmanUtrecht - Bram was our contact salesperson afterwards when we came back with the problems he refused to talk with us and says he is busy Arvid took the points and told us they will come to solve the issues Now its 3months and we have been send back and forth between head office and its all promises and nothing tangible delivered When we call Bruman Utrecht the salespersons are busy they just say they will call you back and never do so Head office told us 16th September the monteur is coming and extra material delivered No monteur came by and no communication They only delivered one plank which is not even enough to cover the two sides of our kitchen Our floor was left in bad state for 3months now Installation was in July We are tired of calling and being told lies The receptionist ladies are understanding but cant help us I wrote a review on google and Inge Brouwer asked me to send the photos l sent to her all the details and photos but never got any reply Last week Remco told us he is willing to help us and will call us back Friday Up to now no phone call In all my 15years living here in Netherlands l have never seen such a cheating company We are really shocked We have wasted so much time calling sending emails being told to send pictures and nothing happening When we did the order Bram and Arvid all spoke good English Now with the complaints we were now being told their English is not good so that s why But in the beginning when we ordered we understood each other so well Inge Brouwer l see she replies people here but never replied to my email which l sent as per her request

We were very disrespectfully treated by your colleague Patrick Kreugel at Brugman Zaandam Totally not customer oriented and discriminative towards foreigners He got mad at us why we are wasting his time at 18h on Sunday while there is someone waiting for him at home In short Since I walked in Brugman Zaandam on Saturday 5th Dec without appointment Patrick did not have time to completely help me model our new kitchen there were clients with an appointment waiting Because of that he invited me and my partner to come back today 6th Dec We had such a positive feeling even thinking we will design out bathroom and toilet by Brugman as well Everything was going smoothly until the total price came along It was with around 2500 above the budget we have mentioned we would like to spend Because of that we start looking for a way to lower it down And we started by choosing cheaper oven which was with around 1 000 less than the 1st one we chose Logically we expected that the total price will also be lowered by 1 000 But no Patrick continued to show me a calculation of 45 of the difference between the prices of the both ovens And he tried to convince me that that these 450 is actually the price which will be deducted from the total Of course I did not agree with that Then he started stating in very bossy and disrespectful way that he is tired and we are wasting his time at 18h that I don t know how to calculate that normally they close at 18h that there is someone waiting at home home and that we should go if we don t think that he is giving us a good price for the kitchen And of course he was not giving us a good price it was 2500 above that total we want to spend and we were there trying to figure it by yourself how to lower it down when he perfectly knew our budget If he just mentioned that he cannot help us further with meeting our expectations with the budget we wanted to spend it all will be fine We will just shake hands now it is not allowed so metaphorically speaking and go home But starting to tell us that we are wasting his time clearly we wanted to spend money and this is his job but OK that is a complete unprofessional behaviour We really don t think this is how he treats his Dutch customers So Brugman Keukens Badkamers we are going to spend our money for designing our kitchen bathroom and toilet by another company We wish you good luck making business when you have team members as Patrick Kreugel

the telephonic service desk is not helping me and is not giving me real options I trusted your company and now I m stuck with only 2 3 of the tiles I need to renovate my bathroom The least that I am expecting is either the tiles to be delivered as planned It was yesterday but today can also be a possibility if not I just want my money back so I can quickly run to another store to find a solution I do not have people available to work on my house next week I have children that need to go to school clean I cannot have the luxury to stay 2 weeks without a shower I trusted your company and you only cared for selling and not telling all the small letters than can go wrong If I would knew that I would have possibly go to another company or change plans with the people who is working here I just need to talk with somebody who can really listenn and give me alternatives that fits me and not just their script given in their trainings

We are very dissapointed regarding the installation service of Brugman Not only did we paid 3 K for the installation of our kitchen which is not comparable to any price on the market we are also in the situation where we need to finish it ourselves The guidelines related to what need to happen in terms of water electricity connections are without details or incorrect in our case Moreover they are checked only on the delivery installation day Be aware every small thing like an extension has to be provided by the client Thanks to do that the whole process is absolutely burdensome and leaves us with a kitchen which needs to be finished by us On top of it the installation team cannot kit the kitchen it s horrendous if you take into consideration the money that you spent on this service The attitude of the workers was also very particular we said over the phone that we will be home in 10 mins it took 15 at the end the worker was making a fuss about it Don t know what happened with customer oriented attitude The cherry on top is the fact that you are left with huge pile of rubbish after installation which is not covered by the standard 3 K service nobody informs you about the fact you need to pay for it additionally

Very disappointed the contractor which comes via Brugman is no the a professional at all he had to come back at least 5 times to redo all the kitwork Than he send a second party who did all the kit work and informed us directly that probably within a year the kit qork and tile joints need to be replaced So no after 9 months we have so much damage on the tile joints we don t even discuss the other problems and Brugman is not taking responsibility at all and leaves us with this contractor which is complete incompetent idiot

Terrible terrible customer service rude to the core arguing and yelling at the customer who bought a 20000 kitchen with them a year earlier Sink that came with the kitchen broke in 6 months Sink that apparently you can hit with a hammer and it would not brake according to the salesperson broke because of too hot water They replaced it after we waited for 2 months -just to brake again in a month We called customer service sink is still under warranty who was unprofessional and rude said it is our own fault it broke and we should pay 400 for a new one We will get a new one indeed but NOT with Brugman and after being treated how we were treated by them will NEVER EVER buy anything in Brugman Btw sink is supposed to be made for washing pans and pots in it in hot water shouldn t break because water is too hot or you hit it with a pot while washing it Ridiculous And warranty It s there for the show seems like Unprofessional

Late Unresponsive We ordered a single cupboard countertop 12 weeks ago As per our order our delivery installation should have happened in calendar week 23 when we called to confirm we were told delivery would now be week 25 no headsup pr explanation as to why there is a delay how could this change now its week 25 and we have not heard anything back from Brugman We have logged 3 online requests without any response tried calling several times with no answer We ve now been forced to delay our moving date which results in significant costs This has been the worst customer experience ever