Recieved nothing
HiI ordered a dress from a seller who supposedly sells Carolina Herrera clothing I ordered it in July And recieved nothing till today Please be careful You can t get anything back
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AI Review Summary
Based on 73 reviews
The majority of reviews describe a positive shopping experience with praise for fast shipping, authentic products, and excellent customer service. Some negative reviews highlight issues with counterfeit items, delayed orders, and problematic refunds. Overall, users appreciate the platform's reliability and communication.
What customers love
- Great customer service
- Easy ordering
- Good communication
Common concerns
- Expensive pricing
Last updated 1 month ago
D
Daniel
If you enjoy paying almost 60 to 80
If you enjoy paying almost 60 to 80 more for regular priced merchandise than this place is for you I was dumb enough to pay the marked up price for a pair of sweatpants from the seller CAVOCAVO on may 20 2020 Its July 27 and they havent arrived The seller keeps telling me it s taking a long time because of the pandemic It s TRUE things have slowed down because of the pandemic but it doesn t take 2 months for something to get shipped from the states to canada 1 month tops Yet the seller keeps saying the same lies and tells me to wait Why would I buy something if I was getting it 2 months later Want help from customer service Haha They have a email for customer support but I think the pet dog is watching the computer or all there support requests go directly to waste bin because of the complaints overload Seriously when 75 of the reviews of buyma are negative what is that telling you When all the reviews basically have the same complaints what s that telling you Dont say I didn t warn you
K
Kyle
Sketchy AF
Inquired about availability and was told they couldn t honor their listed price I reloaded the item and it was 150 higher now than it had been
S
Sonofal Grein
Buyma is a scam
Buyma is a scam I purchased a 3800 Louis Vuitton backpack Seller CalUs out of Austria emailed me to say it was shipped Dec 19th December 29 2020 I received an email that the package was received in ISC USPS NY Since then I havent heard a thing I called USPS and they said it appears to be lost and since it was shipped internationally only the sender can initiate an investigation I tried contacting Buyma for help They sent me a link to the sender I emailed the sender several times and they have refused to respond So without their help it seems I ve lost 3800 I emailed Buyma several times asking for their help and now they are not responding
S
Sep
Paid 700 for an item I never received
Paid 700 for an item I never received They keep saying whait patiently or ignore my emails this website is for sure stealing people s money I d pay ten times as much for legal fees just to make them pay for tricking people like this
M
middlefingerfrommyprivatejet
If you are scammed be prepared
If you re going to purchase high priced items online apply for a credit card that will cover fraudulent transactions Not all do If you don t receive your item in a timely manner don t wait more than you need to The longer you wait the harder it is to file When you do file have all pertinent information ready for the credit card company I learned this the hard way If it s too good to be true well you know the rest
A
A Kwan
all luxury items should be made from
all luxury items should be made from the original countries
G
Grace
Terrible product quality and customer service
Terrible customer service I returned an item that is NOT as the one the seller displayed on the website The whole process takes more than three weeks and I still haven t got my refund The customer service first let me wait now they disappeared I have to fill a ticket from PayPal
R
Ryan Nagy
Inaccurate description of product
Inaccurate description of product rimowa phone case - purchased iPhone 11 case they sent iPhone 8 then would not allow a return BUYMA claims I chose an iPhone 11 XS One problem there is no such model as an iPhone 11 XS The XS model was the model prior to the iPhone 11
C
Cl mence F
Waiting for my order for a month and it
Waiting for my order for a month and it has not shipped yet Seller doesn t answer customer service does nothing Very bad experience
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About Buyma
Buyma US: A Premier Gateway to Japanese and Global Fashion
Buyma US (buyma.us) serves as the international portal for Buyma, a leading Japanese online fashion marketplace that connects discerning shoppers with a vast network of sellers from Japan and around the world. The platform specializes in offering authentic, often hard-to-find items, ranging from high-end luxury brands and coveted streetwear to unique vintage pieces and emerging designer labels. Its core mission is to bridge the gap between international buyers and the dynamic Japanese fashion market, providing a secure and streamlined shopping experience.
Extensive and Curated Product Selection
The website boasts an immense and diverse inventory that sets it apart from conventional retailers. Shoppers can explore categories including:
- Luxury Fashion:Authentic items from renowned European and Japanese houses like Louis Vuitton, Gucci, Comme des Garçons, and Yohji Yamamoto.
- Streetwear & Sneakers:A highly sought-after collection featuring limited-edition releases from brands such as Supreme, BAPE, Nike, and Jordan.
- Vintage & Second-Hand:A carefully selected array of pre-owned and vintage clothing and accessories, emphasizing quality and rarity.
- Contemporary & Emerging Designers:A platform for discovering new talent and contemporary fashion from both established and up-and-coming labels.
This model, which aggregates listings from numerous professional sellers and boutiques, ensures a constantly refreshed and extensive selection that caters to a wide array of tastes and budgets.
The Marketplace Model and Seller Network
Buyma operates on a marketplace model, meaning it does not hold its own inventory. Instead, it provides the technological and logistical framework for verified sellers—many based in Japan—to list their products for a global audience. This structure is key to the site's unique offering. Each product page clearly displays the seller's information, allowing for transparency. The platform implements a rigorous authentication process for luxury items, providing buyers with greater confidence in their purchases of high-value goods.
International Shipping and Customer Support
Understanding the complexities of cross-border e-commerce, Buyma US has streamlined the international shipping process. The site provides clear cost estimates and handles customs documentation, delivering purchases directly to the customer's doorstep from Japan. The platform offers multilingual customer support to assist with inquiries, order tracking, and any issues that may arise, making the international shopping experience more accessible and less daunting for US-based customers.
User Experience and Key Features
The buyma.us website is designed for intuitive navigation, featuring robust search filters, detailed product descriptions, and high-quality images. Key features include the ability to save favorite items and sellers, price alerts, and comprehensive order history. The platform also emphasizes security, offering safe payment processing and buyer protection policies to ensure transaction safety.
In summary, Buyma US positions itself as more than just an online store; it is a specialized conduit to the global fashion landscape, with a particular strength in Japanese trends and rare finds. It appeals to fashion enthusiasts, collectors, and anyone seeking authentic, unique pieces outside the mainstream retail circuit, all within a structured and secure online marketplace environment.