Buyma Reviews

Shop Online Luxury Designer Fashion | BUYMA

3.77
73 reviews
Great Rating
Based on 73 user experiences

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AI Review Summary Based on 73 reviews

The majority of reviews describe a positive shopping experience with praise for fast shipping, authentic products, and excellent customer service. Some negative reviews highlight issues with counterfeit items, delayed orders, and problematic refunds. Overall, users appreciate the platform's reliability and communication.

What customers love
  • Great customer service
  • Easy ordering
  • Good communication
Common concerns
  • Expensive pricing

Last updated 1 month ago

A

Fake refund Poor customer service

Three weeks ago I ordered a jacket with a size that s shown to be available but turned out not Immediately requested a cancellation and refund Both the seller and the buyma customer services staff said the refund had been done and it might take up to a few business days However up till now no refund has been done and I asked for proof of that but no response from them AT ALL It s basically a scam So honestly please don t buy from this site
S

Credit Card FRAUD at BUYMA

Hello Reporting a credit card fraud pertaining to BUYMA Someone has used my credit card on your website Can you please provide a number or email I can contact at BUYMA to get this issue resolved Please contact me I have already sent a message to the BUYMA contactus link but no one has reached out to me yet It would be very much appreciated if someone can respond to my message asap
M

BUYMA is a joke

It is so illogic to find a shopping website in 2020 with no return or change policy It sounds like 1920 While the whole world is rushing into facilitating online shopping and making it easier for customers BUYMA is offering a very poor service I do not care if there is a 3rd or 4th party buyer in there I only care about my rights as a customer to change or to return as long as the item is unused or in perfect condition especially if it s recently purchased All that I know is that I will never use BUYMA in the future ever Unfortunately nothing can guarantee customers rights like American companies Asia still needs time to compete
K

After reading these reviews from other

After reading these reviews from other customers I think I m going to pass on Buyma The reviews are horrible and if the service is this bad as people say they shouldn t be allowed to sell in America I m pissed because I really wanted them Gucci multicolor sandles
A

Lies

Lies Dont know who is their third party that was authorised to say it s true that it wasn t fake They submitted to Authentic Real com with a basic evaluation fee This company did not indicate they can authenticate Prada brand Bought a pair of Prada shoes and they cut the back of my feet It is supposed to be leather but it is PVC all around except a certain portion I owned a few pairs of prada sneakers and all were made in Italy and not Vietnam But BUYMA disagreed and removed the review Wonder if they have seen the one i bought in person themselves Prada is not made in vietnam According to prada stores that i asked All should be MADE IN ITALY
F

Have been trying to message seller

Have been trying to message seller eretico for days to check on availability of a handbag no reply nowhere to contact buyma itself disappointing
J

Buyer beware

Buyer beware I ordered a Gucci key pouch it took a month to receive there was no receipt and item is FAKE There is no way to contact Buyma no email or contact number So unless you re feeling lucky I wouldn t gamble on a purchase with this companyPlease continue to contact me via email as we have been
W

Thanks

It is convenient
C

Good experience in Buyma

Good is a real product and the format presentation of your website is clear
C

Please have more variety in the US page

Everything is fine but I wish the US page would have as many products as the Japanese page Many products that I wish I could buy aren t available in the US page

About Buyma

Discover luxury bags, footwear, accessories and clothing from over 8,000 designer brands, such as Louis Vuitton, Fendi, Gucci and more. Shop BUYMA's exclusive sales and get Free Shipping.

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Frequently Asked Questions

Buyma US (buyma.us) is the international portal for Buyma, a premier Japanese online fashion marketplace. It connects international shoppers with a vast network of sellers from Japan and globally, specializing in authentic, often hard-to-find items. The platform offers a diverse inventory including luxury fashion from brands like Louis Vuitton and Comme des Garçons, coveted streetwear and sneakers, unique vintage and second-hand pieces, and contemporary and emerging designer labels.

Buyma operates on a marketplace model, meaning it does not hold its own inventory. Instead, it provides a platform for verified sellers, many based in Japan, to list their products for a global audience. Each product page displays the seller's information for transparency. The platform facilitates the transaction, provides a secure payment system, and for luxury items, often implements a rigorous authentication process to ensure buyer confidence.

Yes, Buyma US specializes in international shipping, particularly to the United States. The platform streamlines the cross-border shipping process by providing clear shipping cost estimates and handling necessary customs documentation. Items are shipped directly from the seller, often from Japan, to the customer's doorstep, making the international shopping experience more accessible.

Buyma implements a rigorous authentication process for luxury items listed on its platform. This process is designed to verify the authenticity of high-value goods before they are sold, providing buyers with greater confidence in their purchases. The platform's marketplace model also emphasizes seller verification and transparency, with clear seller information displayed on each listing.

Buyma US offers multilingual customer support to assist international shoppers. This support can help with inquiries about products, order tracking, shipping details, and resolving any issues that may arise during the purchase process. This service is designed to make the international shopping experience smoother and less daunting for customers.
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About Buyma

Buyma US: A Premier Gateway to Japanese and Global Fashion

Buyma US (buyma.us) serves as the international portal for Buyma, a leading Japanese online fashion marketplace that connects discerning shoppers with a vast network of sellers from Japan and around the world. The platform specializes in offering authentic, often hard-to-find items, ranging from high-end luxury brands and coveted streetwear to unique vintage pieces and emerging designer labels. Its core mission is to bridge the gap between international buyers and the dynamic Japanese fashion market, providing a secure and streamlined shopping experience.

Extensive and Curated Product Selection

The website boasts an immense and diverse inventory that sets it apart from conventional retailers. Shoppers can explore categories including:

  • Luxury Fashion:Authentic items from renowned European and Japanese houses like Louis Vuitton, Gucci, Comme des Garçons, and Yohji Yamamoto.
  • Streetwear & Sneakers:A highly sought-after collection featuring limited-edition releases from brands such as Supreme, BAPE, Nike, and Jordan.
  • Vintage & Second-Hand:A carefully selected array of pre-owned and vintage clothing and accessories, emphasizing quality and rarity.
  • Contemporary & Emerging Designers:A platform for discovering new talent and contemporary fashion from both established and up-and-coming labels.

This model, which aggregates listings from numerous professional sellers and boutiques, ensures a constantly refreshed and extensive selection that caters to a wide array of tastes and budgets.

The Marketplace Model and Seller Network

Buyma operates on a marketplace model, meaning it does not hold its own inventory. Instead, it provides the technological and logistical framework for verified sellers—many based in Japan—to list their products for a global audience. This structure is key to the site's unique offering. Each product page clearly displays the seller's information, allowing for transparency. The platform implements a rigorous authentication process for luxury items, providing buyers with greater confidence in their purchases of high-value goods.

International Shipping and Customer Support

Understanding the complexities of cross-border e-commerce, Buyma US has streamlined the international shipping process. The site provides clear cost estimates and handles customs documentation, delivering purchases directly to the customer's doorstep from Japan. The platform offers multilingual customer support to assist with inquiries, order tracking, and any issues that may arise, making the international shopping experience more accessible and less daunting for US-based customers.

User Experience and Key Features

The buyma.us website is designed for intuitive navigation, featuring robust search filters, detailed product descriptions, and high-quality images. Key features include the ability to save favorite items and sellers, price alerts, and comprehensive order history. The platform also emphasizes security, offering safe payment processing and buyer protection policies to ensure transaction safety.

In summary, Buyma US positions itself as more than just an online store; it is a specialized conduit to the global fashion landscape, with a particular strength in Japanese trends and rare finds. It appeals to fashion enthusiasts, collectors, and anyone seeking authentic, unique pieces outside the mainstream retail circuit, all within a structured and secure online marketplace environment.