Based on authentic user experiences
Julie Smith
6775 reviews
N/A
9 months ago
Ordered for a 60th birthday present
Ordered for a 60th birthday presentWebsite clearly states free returns no asterisk for further information Unfortunately the rucksack was not suitable so had to be returned and the courier cost had to be paid Website needs to be clearer regarding the free return policy and what areas countries it covers
William Reidhead
6775 reviews
N/A
9 months ago
Poor customer service
A few weeks ago I ordered a Cabaia backpack for my daughter to give on her birthday Instead of taking the estimated 3 days to reach my house in Switzerland from the warehouse in France in the end it took 18 days Tracking said the package was stuck in the Swiss customs I exchanged several emails with Cabaia customer service and despite telling them several times that customs from France to Switzerland never takes more than a couple of days they insisted that this was normal and that I wait I started calling around myself I called the French post then the Swiss post and then the Swiss customs Finally the customs office was able to tell me what the problem was Cabaia had failed to specify the value of the goods on the customs form So in the end I had to do this myself to get the package released to me and all three organisations confirmed that customs never takes more than a couple of days My daughter finally got her backpack a week after her birthday I sent one last email to Cabaia explaining all the work that I put in and my displeasure that it was caused by their error They sent a polite response saying that they had been following procedure and that they hoped my daughter enjoyed her gift She did enjoy her gift but I did not enjoy my experience It would have cost them so little to actually listen to their customer who was in fact right They didn t even acknowledge that they made an error Beware RESPONSE TO THE REPLY FROM CABAIA BELOW Thank you for your response Please note that my complaint is not about the problem with the customs declaration mistakes do happen but that Cabaia s customer service refused to admit that the delay was unusual refused to look into the problem and left it to me to sort out That is poor customer service
T Hatvary
6775 reviews
N/A
9 months ago
The only reason why 4 stars is because
The only reason why 4 stars is because all emails sent are in French as I do understand that the company is based in France they do sell international so maybe emails also in English Company does live up to their guarantee
Zo
6775 reviews
N/A
9 months ago
I LOVE their product
I LOVE their product the only negative points I have is the delivery company they use colis priv which is not a reliable company at least in my area They systematically leave the parcel in front of my door where anybody can just steal them This even happened while I was home they did not care to ring the bell The bags are quite expensive and it would have sucked to have them stolen This makes me question ordering there again I just want to avoid colis priv at all costs
Pauline Acquart
6775 reviews
N/A
9 months ago
Tr s bon service client
Just wonderful Great products fantastic team and super fast delivery I would buy 100 bags if I had enough space around my neck
Claire
6775 reviews
N/A
9 months ago
Super contact
Super contact respect des clients et des engagements merci
Tamara
6775 reviews
N/A
9 months ago
Perfect service
Perfect service My bag had a Loonse stitch within a year I bought it on holiday and had no receipt The customerservice did everything to help me and i had to send my bag to CABA A and got a voucher for a new one
Sabrina
6775 reviews
N/A
9 months ago
Beaucoup de satisfaction tant au niveau
Beaucoup de satisfaction tant au niveau du service clients que des vendeurs en boutique Merci beaucoup
Mar
6775 reviews
N/A
9 months ago
I d like to share with you how happy I
I d like to share with you how happy I am since I have my caba a backpack It s amazing how carrying the same stuff feels so much lighter I don t have backpain it s great
Stefanie
6775 reviews
N/A
9 months ago
Happy Returning Customer
I just bought my 2nd backpack after 4years and my 1st cross-shoulder bag I still find their products highly appealing and am so happy with my purchases Also the lovely details I found a lavender sachet in my new backpack Pure Joy
