D
David Yin
Very poor professionalism from my instructor who does not care about his students - he left me out to dry 3 weeks before my test
I had a very poor experience with Humayun and Cambridge Driving Academy Having failed my test before I had 3 lessons with Hum and was 3 weeks away from another test At this point Hum lets me know that he is unavailable to continue teaching me and that he is in fact on holiday during my test time Given that I had communicated my test date multiple times to both CDA and Hum since day 1 it was incredibly disappointing to be given such short notice and had I not reached out to Hum it would ve been even less I do not understand why this holiday was A not communicated to me earlier and B why I was given Hum in the first place as these things should be organised in advance It felt like I d been tricked into having lessons with an instructor and car that I would never take my test with When asked why I was not told this earlier he instead dodged the question accused me of having poor clutch control and suggested that I would learn better with another car Hum was very unprofessional over text and at no point volunteered to help me find another instructor or apologised for putting me in such a rough situation It is clear that he is an instructor that does not care about his students I then proceeded to try to arrange compensation with CDA which was a nightmare I called every day for 4 days and they were completely unreachable To her credit when I did get through the lady on the phone was understanding and treated me with professionalism and respect They were unable to offer me any compensation and as such I chose to no longer continue with CDA