Campaya Reviews

Overall customer experience with Campaya is mixed, with a significant number of extremely positive reviews but also some severe negative feedback. Many customers praise the company for its super, amazing, and very high-quality service, often highlighting friendly, helpful, and effective staff. Positive experiences frequently mention easy and simple website processes, fast and reliable booking, and personnel who are understanding and go out of their way to solve problems. However, a few customers report terrible experiences involving uninhabitable, filthy, or moldy properties that were not ready for rental. Complaints also cite very poor service from the office and hotline, being unresponsive to issues, and failing to send technicians for broken facilities like washing machines. The product quality, specifically the rented properties and their facilities, shows a stark contrast between well-managed bookings and those with old, broken, and non-functional amenities. Delivery of the service, in terms of the actual holiday stay, can be highly inconsistent, ranging from perfect accommodations to completely unacceptable conditions. The reviews do not provide specific information regarding a formal returns policy for bookings. Overall satisfaction is polarized, with most reviewers being very grateful and likely to book again, while a minority feel the experience was much lower than expected and would not recommend.

Last updated 4 months ago