Cartell Reviews

Cartell Car Reg Check - Ireland s No 1 Car History Check

cartell.ie
4.36
75 reviews
Great Rating
Based on 75 user experiences

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Rated 4.36 out of 5 by 75 Happy Customers

77.3%
8%
1.3%
0%
13.3%
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AI Review Summary Based on 75 reviews

Overall, customer experience with Cartell is predominantly positive, with many praising the exceptional customer service provided by specific staff members like Geraldine, Donal, Colette, and Stephanie. The service quality is frequently highlighted as outstanding, with staff described as professional, friendly, knowledgeable, and going above and beyond to assist. Response times are generally very fast and efficient, with queries often resolved promptly via phone, email, or chat. The vehicle history reports are considered comprehensive, detailed, and informative, providing valuable peace of mind for car buyers. However, a significant minority of reviews raise serious concerns about the accuracy and reliability of the reports, citing instances where major issues like write-offs or finance were not disclosed. The returns or refund policy is criticized in negative reviews, with customers reporting difficulty getting refunds for inaccurate reports. Delivery of the digital reports is typically smooth, though a few isolated complaints mention payment or website glitches. Product quality, meaning the report data, receives high praise from most but is severely questioned by those who received incorrect information. Overall satisfaction is very high among the majority, who highly recommend the service, but is severely low for those who feel misled by inaccurate data. The company's main strength is its personable and helpful customer support, while its main weakness is the potential for critical data inaccuracies in its reports.

What customers love
  • Exceptional and personalised customer service from
  • Fast response times and efficient query
  • Comprehensive, detailed, and informative vehicle history
  • Helpful staff who provide clarity, explanations,
  • Service provides significant peace of mind
Common concerns
  • Reports can contain inaccurate or incomplete
  • Disclaimers state they do not guarantee
  • Difficulty obtaining refunds when reports are
  • Isolated technical issues with payment processing
  • Reports can sometimes show conflicting information

Last updated 4 months ago

G

Conflicting Report

I am not saying this checks are not correct but it can be confusing who to trust I was going to buy a car and did a check with another competitor company the report showed that the car was an economy write off that prompted me to ask this company to investigate further to comfirm the flag which they did and truly it was an insurance economy writeoff that I was told remains on the car I ask the seller who said yes there was a damaged repair but nothing showed as writeoff but this accident and repair resulted in the writeoff of the car by the insurance company this was not explained to us when we came to inquire about the car until I did the check The seller insist that they did with Cartell and there was no alert or flag for a writeoff but they knew the car was involved in an accident the other check flagged that the car was an economy writeoff by the competitor companyI now did a Cartell on the same car last night and there was no information about a write off strange right and why I also came to trustpilot to check the sellers one review and it state clearly do not buy from this seller they sell writeoff vehicles that was enough for me to know that the other compnay check was accurateI hope Cartell will improve on this part it can be painful to spend so much on a car to find out later in the year that one bought an insurance writeoff
T

Competent staff who understand customer

Competent staff who understand customer needs - nobody really matches that in our market
T

Can t get valuation on vans

Can t get valuation on vans or commercial vehicles
P

Very easy use when you get used to it

Very easy use when you get used to it Sometimes it just throws up the wrong model of a vehicle which can lead to issues with customer getting wrong parts 8 10
E

VERY HAPPY

I AM VERY HAPPY
M

Donal lawlor cartell

Hi Donal was really helpful any time i had difficulty He helped me several times when in trouble Always listened and explained everything to me Very efficient Always got back to me when he said he would Great customer service Paul Sweeney
G

Aib finance register

Hello Once again Donal sorted out an ongoing problem i had getting a car removed from Aib finance register Thanks Donal and look forward to doing business with you 2024 Hope you and your family have a great Xmas Paul Sweeney
C

Cartell - excellent service

If you re considering buying a car Cartell ie is an excellent choice Their reports provide comprehensive and reliable information offering a fantastic level of detail on previous ownership accidents NCT tax finance and imports Their outstanding customer service truly sets them apart Cartell ie is an invaluable tool for making informed car-buying decisions Highly recommended
T

Very friendly staff and excellent

I have been dealing with Donal Lawlor of Cartell for nearly two years As a large company that was looking for a system that would help us in our day-to-day activities Donal has been very patient and informative about how Cartell could assist us and bring us through the system and its positives He has made our engagements with Cartell very easy and is always ready to lend a helping hand when we have any queries I cannot recommend Cartell enough and with staff like Donal available at your fingertips makes it more accessible
C

We have been dealing with Donal Lawlor

Hi I dealt primarily with Geraldine from Cartell She was excellent Clear concise and informative Cartell is a really useful service and it provides great peace of mind Thanks again to Geraldine and all of the Cartell team

About Cartell

Buying or Selling a Used Car A Cartell Reg Check provides the full Irish UK History - Mileage Checks Finance Checks Write-Off Checks Tax and much more

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Frequently Asked Questions

A Cartell Car History Check is a comprehensive report that provides detailed history information on Irish and UK vehicles, helping buyers and sellers make informed decisions. It covers key risk areas such as mileage, finance, write-offs, ownership, NCT history, tax information, and more.

For specific pricing details, it is best to visit the Cartell website or contact their support team, as costs may vary depending on the type and depth of the check.

No, Cartell checks are not intended for Japanese imports at this time.

Some UK imported vehicles may generate two history reports because they contain data from both Irish and UK jurisdictions, reflecting the vehicle's history in both regions.

Yes, Cartell checks support UK imported vehicles, with specific options for Irish-registered cars and vehicles originally registered in the UK.

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About Cartell

Cartell Car History Check – Ireland’s No.1 Report for Used Car Buyers

Cartell is Ireland’s leading source of comprehensive car history information, helping buyers and sellers make confident decisions. The Cartell Car Reg Check is designed to reveal the full background of Irish and UK vehicles, providing transparency on critical factors that can affect value, safety, and ownership. With coverage of key risk areas such as mileage, finance, and write-offs, Cartell is a trusted resource for motorists across Ireland.

What the Cartell Car Check Includes

A Cartell Check delivers one of the most comprehensive reports available to Irish motorists, combining multiple data sources to present a detailed history of a vehicle. The report covers core checks that are essential when purchasing a used car, including:

  • Vehicle Identity Check
  • Import Check
  • Finance Check
  • Write-off Check
  • Mileage Check
  • Ownership Check
  • NCT History
  • Tax Information
  • Vehicle or Engine Changes
  • Sale History
  • Timeline of Vehicle History
  • Emission Ratings and Fuel Efficiency
  • Performance Data
  • Warranty Check
  • Vehicle Validation and Running Costs
  • Technical Information
  • Intelligence Guide

Why a Cartell Check Matters

Research indicates that around one third of vehicles being sold may have some form of hidden history issue that is not disclosed during the sales process. Cartell addresses this risk by highlighting important records that may otherwise remain unknown. The service identifies write-offs through the Motor Insurance Anti-Fraud & Theft Register (MIAFTR), offering insight where no legislation currently requires disclosure in Ireland. It also tracks mileage records via The National Mileage Register (NMR), helping to detect clocking and mileage discrepancies. For vehicles with finance, the Cartell Premium Plus Car Check can reveal outstanding finance entries, protecting buyers from unexpected liabilities.

UK Imports and Additional Details

The Cartell Check supports UK imported vehicles, with specific options for Irish-registered cars and vehicles originally registered in the UK. Certain UK imports may generate two history reports, reflecting data from both jurisdictions. The service is not intended for Japanese imports within the current scope of available checks. Buyers can review sample reports to better understand the depth of information provided before making a purchase decision.

Contact and Further Information

For queries regarding reports, pricing, or specific vehicle checks, users are directed to the Cartell Help section or encouraged to contact the team directly. The company also provides options around managing consent for data processing and cookies when using the Cartell website. Cartell operates under the registered trade name Auto Records Ltd, with all rights reserved.