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Overall, customer experience with Cartell is predominantly positive, with many praising the exceptional customer service provided by specific staff members like Geraldine, Donal, Colette, and Stephanie. The service quality is frequently highlighted as outstanding, with staff described as professional, friendly, knowledgeable, and going above and beyond to assist. Response times are generally very fast and efficient, with queries often resolved promptly via phone, email, or chat. The vehicle history reports are considered comprehensive, detailed, and informative, providing valuable peace of mind for car buyers. However, a significant minority of reviews raise serious concerns about the accuracy and reliability of the reports, citing instances where major issues like write-offs or finance were not disclosed. The returns or refund policy is criticized in negative reviews, with customers reporting difficulty getting refunds for inaccurate reports. Delivery of the digital reports is typically smooth, though a few isolated complaints mention payment or website glitches. Product quality, meaning the report data, receives high praise from most but is severely questioned by those who received incorrect information. Overall satisfaction is very high among the majority, who highly recommend the service, but is severely low for those who feel misled by inaccurate data. The company's main strength is its personable and helpful customer support, while its main weakness is the potential for critical data inaccuracies in its reports.
Last updated 4 months ago
Cartell is Ireland’s leading source of comprehensive car history information, helping buyers and sellers make confident decisions. The Cartell Car Reg Check is designed to reveal the full background of Irish and UK vehicles, providing transparency on critical factors that can affect value, safety, and ownership. With coverage of key risk areas such as mileage, finance, and write-offs, Cartell is a trusted resource for motorists across Ireland.
A Cartell Check delivers one of the most comprehensive reports available to Irish motorists, combining multiple data sources to present a detailed history of a vehicle. The report covers core checks that are essential when purchasing a used car, including:
Research indicates that around one third of vehicles being sold may have some form of hidden history issue that is not disclosed during the sales process. Cartell addresses this risk by highlighting important records that may otherwise remain unknown. The service identifies write-offs through the Motor Insurance Anti-Fraud & Theft Register (MIAFTR), offering insight where no legislation currently requires disclosure in Ireland. It also tracks mileage records via The National Mileage Register (NMR), helping to detect clocking and mileage discrepancies. For vehicles with finance, the Cartell Premium Plus Car Check can reveal outstanding finance entries, protecting buyers from unexpected liabilities.
The Cartell Check supports UK imported vehicles, with specific options for Irish-registered cars and vehicles originally registered in the UK. Certain UK imports may generate two history reports, reflecting data from both jurisdictions. The service is not intended for Japanese imports within the current scope of available checks. Buyers can review sample reports to better understand the depth of information provided before making a purchase decision.
For queries regarding reports, pricing, or specific vehicle checks, users are directed to the Cartell Help section or encouraged to contact the team directly. The company also provides options around managing consent for data processing and cookies when using the Cartell website. Cartell operates under the registered trade name Auto Records Ltd, with all rights reserved.