Cartell Reviews

Cartell Car Reg Check - Ireland s No 1 Car History Check

cartell.ie
4.36
75 reviews
Great Rating
Based on 75 user experiences

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Rated 4.36 out of 5 by 75 Happy Customers

77.3%
8%
1.3%
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13.3%
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AI Review Summary Based on 75 reviews

Overall, customer experience with Cartell is predominantly positive, with many praising the exceptional customer service provided by specific staff members like Geraldine, Donal, Colette, and Stephanie. The service quality is frequently highlighted as outstanding, with staff described as professional, friendly, knowledgeable, and going above and beyond to assist. Response times are generally very fast and efficient, with queries often resolved promptly via phone, email, or chat. The vehicle history reports are considered comprehensive, detailed, and informative, providing valuable peace of mind for car buyers. However, a significant minority of reviews raise serious concerns about the accuracy and reliability of the reports, citing instances where major issues like write-offs or finance were not disclosed. The returns or refund policy is criticized in negative reviews, with customers reporting difficulty getting refunds for inaccurate reports. Delivery of the digital reports is typically smooth, though a few isolated complaints mention payment or website glitches. Product quality, meaning the report data, receives high praise from most but is severely questioned by those who received incorrect information. Overall satisfaction is very high among the majority, who highly recommend the service, but is severely low for those who feel misled by inaccurate data. The company's main strength is its personable and helpful customer support, while its main weakness is the potential for critical data inaccuracies in its reports.

What customers love
  • Exceptional and personalised customer service from
  • Fast response times and efficient query
  • Comprehensive, detailed, and informative vehicle history
  • Helpful staff who provide clarity, explanations,
  • Service provides significant peace of mind
Common concerns
  • Reports can contain inaccurate or incomplete
  • Disclaimers state they do not guarantee
  • Difficulty obtaining refunds when reports are
  • Isolated technical issues with payment processing
  • Reports can sometimes show conflicting information

Last updated 4 months ago

M

Premium Car history check and premium customer care

Was about to buy the car of my dreams all looked really well I used Cartell premium within minutes I received a full comprehensive report with many major red flags financing milage ect Colette and Gerldine from Cartell were fantastic really helpful easy to reach on hand for many phone calls Thanks Ladies they explained all the issues to me and answered all my questions above and beyond really if your buying a car get the check and if your getting a check do it with Cartell the fee is a small price to pay for peace of mind and great service they literally helped me dodge a E15 000 bullet
P

Best customer support experience from cartell ie

I recently had the pleasure of using Cartell ie and I have to say I was absolutely blown away by their exceptional customer support particularly the outstanding assistance I received from Geraldine From the moment I reached out with a query Geraldine was incredibly responsive and genuinely helpful She went above and beyond to ensure I understood every aspect of the report I had purchased and she patiently answered all my questions She didn t just provide standard information she took the time to delve deeper and offer personalized guidance specific to my situation The level of professionalism and dedication Geraldine displayed was truly remarkable It s rare to find a company with such a strong commitment to customer satisfaction and Cartell ie with Geraldine leading the way has certainly set a new standard for me
E

I was on the hunt for a nice jeep seen

I was on the hunt for a nice jeep seen a few on Donedeal luckily I used Cartell ie to do full check on the regs 2 had came back with finance on them which I had nearly bought but I was lucky to contact Cartell ie and a woman by the name Geraldine was very helpful and done her best for me thanks Dayna
M

Was a few hours away from buying a car

Was a few hours away from buying a car and I said I d chance a Cartell report It s fortunate I did because the car had been a CAT s write off in the UK before being imported to Ireland The reports give a lot of detail and overall a great service
G

Thanks Geraldine

Geraldine really put our minds at ease before purchasing a car at auction 45 well spent

About Cartell

Buying or Selling a Used Car A Cartell Reg Check provides the full Irish UK History - Mileage Checks Finance Checks Write-Off Checks Tax and much more

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Frequently Asked Questions

A Cartell Car History Check is a comprehensive report that provides detailed history information on Irish and UK vehicles, helping buyers and sellers make informed decisions. It covers key risk areas such as mileage, finance, write-offs, ownership, NCT history, tax information, and more.

For specific pricing details, it is best to visit the Cartell website or contact their support team, as costs may vary depending on the type and depth of the check.

No, Cartell checks are not intended for Japanese imports at this time.

Some UK imported vehicles may generate two history reports because they contain data from both Irish and UK jurisdictions, reflecting the vehicle's history in both regions.

Yes, Cartell checks support UK imported vehicles, with specific options for Irish-registered cars and vehicles originally registered in the UK.

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About Cartell

Cartell Car History Check – Ireland’s No.1 Report for Used Car Buyers

Cartell is Ireland’s leading source of comprehensive car history information, helping buyers and sellers make confident decisions. The Cartell Car Reg Check is designed to reveal the full background of Irish and UK vehicles, providing transparency on critical factors that can affect value, safety, and ownership. With coverage of key risk areas such as mileage, finance, and write-offs, Cartell is a trusted resource for motorists across Ireland.

What the Cartell Car Check Includes

A Cartell Check delivers one of the most comprehensive reports available to Irish motorists, combining multiple data sources to present a detailed history of a vehicle. The report covers core checks that are essential when purchasing a used car, including:

  • Vehicle Identity Check
  • Import Check
  • Finance Check
  • Write-off Check
  • Mileage Check
  • Ownership Check
  • NCT History
  • Tax Information
  • Vehicle or Engine Changes
  • Sale History
  • Timeline of Vehicle History
  • Emission Ratings and Fuel Efficiency
  • Performance Data
  • Warranty Check
  • Vehicle Validation and Running Costs
  • Technical Information
  • Intelligence Guide

Why a Cartell Check Matters

Research indicates that around one third of vehicles being sold may have some form of hidden history issue that is not disclosed during the sales process. Cartell addresses this risk by highlighting important records that may otherwise remain unknown. The service identifies write-offs through the Motor Insurance Anti-Fraud & Theft Register (MIAFTR), offering insight where no legislation currently requires disclosure in Ireland. It also tracks mileage records via The National Mileage Register (NMR), helping to detect clocking and mileage discrepancies. For vehicles with finance, the Cartell Premium Plus Car Check can reveal outstanding finance entries, protecting buyers from unexpected liabilities.

UK Imports and Additional Details

The Cartell Check supports UK imported vehicles, with specific options for Irish-registered cars and vehicles originally registered in the UK. Certain UK imports may generate two history reports, reflecting data from both jurisdictions. The service is not intended for Japanese imports within the current scope of available checks. Buyers can review sample reports to better understand the depth of information provided before making a purchase decision.

Contact and Further Information

For queries regarding reports, pricing, or specific vehicle checks, users are directed to the Cartell Help section or encouraged to contact the team directly. The company also provides options around managing consent for data processing and cookies when using the Cartell website. Cartell operates under the registered trade name Auto Records Ltd, with all rights reserved.