Caskcartel Reviews

I would give this site a zero

I would give this site a zero if possible I ordered a very expensive cognac for a Christmas present after I checked that it would arrive before I left town An email at a later date said it would be delivered later I contacted customer service to change the date and they said to contact the delivery service UPS I tried multiple times to do so without success So the product was returned When I contacted Cask Cartel after returning home they informed me I would have to pay an additional 50 to have it delivered or get a refund minus a 35 restocking fee I will never use this website again Buyer Beware

Ordered gift two weeks before party

Ordered an item for a Christmas party two weeks before and in the item description it stated the item ships in 1-3 days After a 5 days I contacted customer service and I was told it was technically 10 days if I read their shipping policy and the 1-3 days stated in the description was never addressed On the 10th day I sent another email and I was told it was only the 6th business date since I had ordered it on a Friday evening and this was second Tuesday past It s now a week after the party and 14 business days and the item has not shipped

First and last order

Paid extra for shipping that would get the bottle there in 4 to 8 days Shipping label was finally printed after five days and it was picked up to begin the shipment process on the eighth day Delivered well after it was promised Contacted customer service three different times and they were zero help

They deserve a negative score

If I could give them a negative number I would They continue to ignore my emails asking for a refund for an 80 bottle that I never received A very trashy company To add insult to injury they added a mandatory fee at order checkout that supposedly guaranteed simple stressless white glove customer service in the event of an issue with my order -Nick Jasper IN 47546

400 for a 30 bottle of ros Really

I wanted to purchase a bottle of Gusbourne ros I had tried at a friend s house while in England It was from a UK vineyard When I found it on Cask Cartel the price was listed at 398 99 Add their whopping 185 99 for shipping and that s a total of 584 98 Or I could purchase from the vineyard for 25 British Pounds with free shipping Had I requested delivery in the US buying from Cask Cartel would be 449 37 Buying from the vineyard would still be 25 British Pounds and I bet adding international shipping would still prove to still be a huge savings over the crazy price on this website

I order 2 bottles of Bellion Vodka on

I order 2 bottles of Bellion Vodka on March 23 2023 It is now April 18 2023 and I still haven t received my shipment I ve contacted there customer service dept several times They informed me that their website states in fine print they re allowed up to 30 days for delivery I ll be calling my bank on May 5th to get a refund

Damaged product not their problem

Ordered the Pudge Rodriguez tequila with the autographed label 3 bottles at a cost of around 150 00 One of the autographs was badly smeared The labels are just laying unprotected in the bottom of the shipping box Contacted company for a replacement Agreed to send but never arrived Them offers me a podunk discount coupon Now refuses to reply to my emails I highly recommend not buying from this company

Basic information

Honestly was looking at how much some spirits are worth and this place stood out because it s trying to scam people So many things on their site and are marked up 3-5 times more than MSRP They claim that they have exclusive access but after reading comments too many people get their order cancelled on things that are easy to get I m not even an expert but these guys are just lying to people BEWARE

Never ever go through caskcartel

Never ever go through caskcartel They are dishonest and disorganized The customer reps Elijah and Raven are paid liars to string you along past cancellation time and then will not fulfill the orders It s a scam and the Better Business Bureau has hundreds of cases on them CaskCartel should ve been shut down before it conned our family this week