Cdjapan Reviews

THEY TRY TO DUPLICATE DETUCT MY MONEY EVEN I FINISH PAYMENT AND ASK CUSTOMER SERVICE ABOUT THIS CASE BUT THEY REPLIED AS RUDE

Ordered 1 month ago 2 cds via proxy After 3 weeks they email me saying will take another 3 to 4 weeks Fine Ok On the 4th week as in today they email to tell me they cant send items via the shipping method i chose I mean you having a laugh So after 1 month they tell me this while also holding my money and item So they say they wont send unless i pay double the postage and literally double what the items are actually worth Thanns cdjapan for that never again Now to get my money back through my bank Scammers

Bad experience the cost of the shipping almost DOUBLED after the collection of the cd ordered At the moment of the order submission the shipping cost calculated was around 65 euros to send 30cd to Italy At the end of the order processing the shipping cost was recalculated they wrote that now they have the goods and so they can exactly calculate their weight and volume and the shipping cost almost doubled and we were forced to add other 58 euros total expedition cost more than 120 euros How is it possible Unbelievable The volume and the weight of 30 normal cd can change so much from the order submission to the order shipping In my modest opinion this is a fraud the volume and the weight of 30 cd is always the same so why it s cost was doubled Before to submit an order a customer must have the exact cost of the whole order so he can decide if it s worth of it It is not good and not honest that the cost varies when it s ready to be delivered and so you must pay a very expensive extra cost doubling the delivery cost Not good not honest avoid this vendor avoid this kind of very bad surprise

I ve often ordered from this store before and it was my favorite one However for the past two years CDJapan has looked like a scam to me I pre-ordered item that was in stock As soon as the payment is made you wait a week to find out that the item is out of stock After a month of waiting the order is simply canceled and the money will not be returned to you This situation had placed last year and it happens again The money will be returned to you with points that you can spend on an item you don t need or on something you want but maybe next year However be sure you will not receive your order in the next year too

Do not used their proxy service When I made my purchase the shipping charge estimated by their website is 6964 yen I paid with my credit card Two weeks later my credit card was charged a significantly higher amount than what I had agreed I then received an email and was told that I need to pay 15230 22713 yen for shipping almost two to three times what the estimate was Plus the order can t be cancelled I asked why the drastic increase of shipping cost but no explanation was provided I can accept a reasonably increased shipping charge because I know what the website provided is an estimate But two to three times higher shipping costs than the original estimate I honestly have never experienced anything like this with my other international purchases This is my first time using CD Japan s service and I am afraid I will not recommend it to anyone since the shipping estimate is so inaccurate Extremely disrespectful and unprofessional

I was a CDJapan customer for nearly 15 years and until I have used their proxy service everything was more than fine Their proxy service tripled the original shipping price that was first communicated Even though they have said the final shipping cost might be different I was not expecting the shipping to go from 6000 yen to 17000 yen They have told me that since the order is too heavy they cannot use AirMail which I find very weird as AirMail usually delivers up to 30 kg and we are talking about 4 vinyls here Their customer support was very unhelpful and gave me 3 days notice to pay the added amount otherwise they would not ship and would retain my money This is a very poor customer experience as they literally force you to use FedEx and DHL and do not provide any cancellation options

So my nendoroid came out damaged with clear marks on the hair I asked for a refund but was not possible because I payed with credit card instead they could only give me 1000 points for an item I payed 7000 jpy yen for worst experience ever Been a loyal customer for so many years and I feel terrible to give them 1 star but there s nothing I can do about it when they give me such a terrible experience 1000 points is not enough for the damage given

Placed an order 2 years ago and never recieved it When i inquired about never recieving a tracking number they said they couldnt ship due to postal delays covid restrictions I had placed a pre-order and waited but nothing Then restrictions were lifted and I was told I could change my shipping option to recieve my items The only other opinion available would have cost me over 100 usd My order with the previous already paid in full shipping and products was 198 usd I would be paying just over half the cost of my order I never recieved my orders and could not get my money back after waiting so long to never recieve my order Terrible and costly experience

I ve pre-ordered a CD one year ago At the shipping method I ve choosen was available A month and a half after the released date so 2 months my preorder and only because I contacted them they told me that the shipping method was not available for my country because of delays and that if I wanted my CD I needed to pay the double of what I paid at first It s been one year ago the shipping method is still available and I ve never gotten neither my CD nor my money back They didn t even propose a discount or anything Don t ever order on this website you might never get what you want

I placed an order with them for a blue-ray box set They quoted a 1-2 day shipping at a specific shipping rate However after THREE days of not getting any kind of shipping confirmation I sent them an email to ask about the shipping delay I received an email from them on the 4th day informing me that the shipping rate had increased significantly They needed my approval before they could ship the item As of the fifth day they still have NOT shipped my oder in spite of their claim of shipping in1-2 days As a result of the shipping delay and increased shipping rate I consider this to be dishonest and rather annoying outcome I ll never order from them again in the future