Cdjapan Reviews

Shipping and products are very expensive Very good customer service Sadly one of the CDs was broken

I used to trust this retailer but now my trust in this retailer has been forever shattered Their return and exchange policy leaves much to be desired It s already bad enough that freebies that come with certain new releases are not replaceable but once I knew they are not willing to replace music CDs break inside a malfunctioning external CD drive it was definitely time to reconsider my business relationship with the retailer I tried to ask them to replace a music CD that broke inside my CD drive but they only replace music CDs that are broken or defective on arrival but I literally cannot determine if a CD is their definition of defective if I can t listen to all of the tracks I was able to get them to make an exception but I do feel like they need to review their returns and replacement policies

As of now CDjapan said they are moving to a bigger warehouse thus causing order delay This make me question the profession of the Company You hold item in reserve to make sure you ship to the buyer yet somehow you can t find the item no more when you transfer I get a couple of days and even weeks of delay but really it almost been a whole month For this I better be getting some sort of discount Another thing is they are not very honest when it come to the price before you know it they will sent a email stated that you need to pay more to ship your item Trust me I was a customer since 2012 Because of this incident I kinda lost hope for this site In closing I love the site still but just can t really recommended no more after this BS they pull get your act together CDJAPAN

I have bought a book from them that was expected to ship in a month and a half so I gave my normal address as I was expecting to receive it once I was back from my holiday and I even received an email confirming me the timing It was instead shipped a month earlier without prior notice so I ended up having to spend so much money to get a trans and get back home to get the parcel as otherwise they would have sent it back and I would have lost all of my money Earlier is not always best I would have appreciated being notified of the change of dates Also if you leave outside of Asia be aware that there will be customs to pay for not seller s fault of course just want to make people aware of it The book arrived safely thank god besides some small defects that where probably due to storage but I believe I can t do anything about it Not sure if I would recommend buying from

They took the money in March for an item that was released in July Six months later they ve still not shipped it and they still haven t responded to my emails that I sent 3 months ago EDIT They eventually shipped the item albeit OVER A YEAR later Updated to 3 stars

Easy to find stuff good shipment choice and good payment method choice what is not good is their customer service they email tracking number late and not their agent who reply but their Automated Email Have they even thought what are the consequences is no one is at home even if I call the courier no tracking no point

They re fine just don t listen to your requests if you have any prior pre-shipping concerns this is why I chose to take my business to Amazon Japan instead I still recommend them to others but I personally don t use them anymore given they are unwilling to listen to customers