Centauro Reviews

The comapy charged me 40 EUR for fine even though I resolved the fine directly with the Municipality The service and the car was completely ok Also price very good But this is not fair

All ok until I returned the car they assured me that the whole of the fuel deposit would be refunded but it has not be and they are not answering my emails

My reservation number 52303027-1 Unfortunately there is no way to send a complain over their website so I do it here openly Rented for 2 days all fine with the car As I needed to return the car I realized on the contract there was no return address I drove to the only address I found in a separate document they provided me After driving around for almost half an hour I call their call center waited and within 15 minutes they provided me with the address and it was almost 20km away from where I was I drive there and arrived ca 30 min late They charged me an additional day Beside the money that I did not care about I asked to talk to a manager and while he was in the office he refused to talk to me and made me wait for about 30 minutes Then I simply left to avoid missing my plane back Not being able to be heard is the worse service you can provide to a customer Maybe Centauro should train their employee much better And in the future add the return address to the contract It s a contract and it should contain all information in one place Simple improvement

We really wanted to be pleased with choosing this rent a car due to the Trust Pilot ratings however were extremely disappointed Uncontrolled to us we arrived late due to a flight delay this therefore turned into out of hours for Centauro Once at arrivals we had to wait 50 minutes to get a transfer from the airport we got on the 4th mini bus that arrived because the transfer mini bus was so small and could only fit 8 people at a time There was no organisation over who got on the bus first no line and unfortunately people who had not been there as long would be seen before us and jumped the queue The driver did not care even when I bought this to his attention Once at the building 00 30am at this time we then waited again for another 30 minutes until we were seen by a member of staff We were charged the out of hours charge of EUR40 fine we will try and claim from the airline however were then also forced into paying an extra EUR168 for smart cover because Centauro did not accept American Express and we did not have another credit card on us The options we were given were 1 - to walk away and lose the money we had already spent on the car or 2- pay up the extra EUR168 I would love to say from there it was smooth sailing however the same issues occurred when dropping the car off no organisation people queue jumping and the minibus being too small to fit everyone waiting on

Centauro - Bilbao First off easy to get to from the airport A van comes and picks you up for a 5 minute ride to the rental garage Cars look good well maintained and washed inside out - Good so far Issue came first of all with asking for 2 forms of ID - Couldn t find this stated anywhere so initially became an issue - Rectified in fairness Reason for 2 Star Review is ultimately the returns process Having used numerous car hire places I have never had someone so meticulously check the car on its return with absolutely no regard for the condition it was given to us Every single light scratch was identified which was 100 not us - as proven thankfully by the multiple videos and pictures I had taken before accepting MAKE SURE TO TAKE AS MANY VIDEOS AND PHOTOS AS HUMANLY POSSIBLE IF RENTING FROM HERE I cannot stress this enough how bad they were for identifying the smallest of things which even photos pointed directly at them barely showed The man checking the car was not working off a prior report sheet but merely noting everything which we needed proof for or else would have been charged without any doubt The excess is a pricey 1100 held on card from the outset which I think is hands down the most expensive I ve ever been faced with The excess insurance - which obviously they want you to take out or will try to force the evidently already existing damage onto you is 45 a day Won t be booking with them again in Bilbao And other places will be taking more photos of the car than of the holiday

We finished our car hire on 24th June but are still waiting for refund Car was clean and modern ladies at the desk are fab Not sure why there is a delay with my refund I can see I am owed 109 but even though I have e mailed no response Not good service I have been advised by a neighbour to make a denuncia at the police station It s not in our interests to do this please send my refund ThanksUPDATE- I received my refund Wednesday 19th July Thank you

Update The link takes me to the same form I already filled it I gave it another try still no response I would really appreciate to talk to a person ASAP I wish I could give 5 stars because the service was really good and the car was reliable However one month after we dropped off the car we still haven t received a refund for the amount they charged our card in case we don t return the car with full fuel It s impossible to get to talk to someone about a past booking and I did not get a reply on my email after more than 15 days This is really disappointing

I would like to complain about the behaviour of Centauro Cagliari employees who charged me and my family with 60 euro extra fee for extra costs for an extremely dirty car There was nothing visible but some dry sand at the drivers feet place No spills on the seats no garbage no relevant dirt at other foot places Definitely nothing what an regular easy vacuum cleaning could not solve at the normal average time period I absolutely disagree that there is any reason to charge us for an extra dirty car or cleaning Even more as at the handover we have asked other employee if there is anything we should know about the possible extra charges As the Centauro guy at the handover said I quote You can bring back your car on 3 wheels and there will be no charge I have complained to the Centauro helpdesk with 7 pictures of the car and all I got back was 1 picture of some dry sand at the drivers feet place Absolutely unacceptable behaviour and robbery As the Centauro Terms and Conditions say the evidence of the extra costs must shown I have asked the car rental for the proof that vacuuming of the 0 5 sqm beyond normal costs 60 euro in Sardinia 27 7 2023 updateI was asked thank you Trustpilot to send the complain again We shall see what will happen

I rented a car from Centauro in Sardinia When returning the car the member of staff jumped out of the shuttle bus that takes you to the airport grabbed the keys and went to check the car I was told to get on the bus and load my bags He came over and asked me to sign to close out the contract he never mentioned to me any problems When I got home and logged into my account I see I ve been charged 90 for a damaged hub cap I have sent an email to chase this as Centauro have provided zero evidence of this damage If the damage has occured then I take no issue with the charge My complaint is with the lack of communication both at the rental depot and via email to provide the evidence of the damage I need this evidence if I am to file an insurance claim

We booked to rent an Opel Crossland but on arrival at Pisa were told that this was not a car they rented out They therefore relied on their equivalence clause and fobbed us off with a Skoda Kamiq As we were a party of 4 with appropriate bags boot space was a key issue in selecting the car The Opel had the facility to slide the backseat forward to make 520l of space The Kamiq had only 400l This 100l difference had a large impact on how uncomfortable our use of the car was for touring I believe the company were not honest in claiming equivalence so renters - beware - you might book a stretch limo and end up with a mini UPDATE To add insult to injury Centauro asked for details to be sent again for Booking Ref IR23022090 only to provide no means of sending the details to them I presume this is a tactic aimed at indicating a responsive company in their statistics but is actually a dead end I have raised this with Trustpilot and they are aware of the issue and hopefully will stop companies using this tactic to gain credibility