Centauro Reviews

The service of Centauro Crete was disgusting

The service of Centauro Crete was disgusting It started with them not being at the airport despite having our flight details so we had to spend the night at the airport When we collected the car we had issues almost immediatetly as the key would not work properly They would not send another key fob On the last day the car would not start and was told we had to pay for a taxi to take us to the airport which cost 80 00 When we got home we discovered that they charged our credit card 600 00 We are now disputing this Please avoid at all costs

Ripped off

Ripped off big time by being forced to pay additional 175E for insurance the dealer already claimed to be covered Never been ripped of by Greece people sad Will never go near Centauro nor CarFlexi again

Nightmare of a car rental service

Nightmare of a car rental service Plane was delayed arrived 30 min after office closed Was told by Centauro to come by in the morning to pick up the car Took a taxi for 160 round trip to Rethymno where our hotel was and returned the next morning Was rudly told that our reservation and the 350 we paid was cancelled since we didn t show up the day before even though we were told to come back by their own staff WHAT A JOKE Avoid at all costs

Dishonest company

I book a car in Chania airport When picking up car they take 1100 deposit and 105 for gas in case i gave back the car with less than a full tank When we left over the car thy cheket it like with a microscope and found a small 0 5 m m damage on herb cap they cheket even tires Charged my 110 for det Please avoid at all costs Dishonest company

Absolutely disgraceful

Absolutely disgraceful We picked up our car from chania airport on Friday 3 5 2024 after 23 30 with a charge of 40 for out of hours service which was fair once our flight was delayed by one hour Once we ve arrived at the office it was past midnight and the member of staff once he finished paperwork started locking up the office closing for the day as and asked us to take a video of the car which we did but but he wasn t there to check anything with us and we took a video under the main signage that was dim lit from drivers side It was passed midnight and we had very limited light but we tried to take as good as possible Once we arrived at the hotel and me as seating from passengers side once we locked the car and folded my mirror I note ls some white lines not scratches which I mentioned to husband but we were assured that we had the video Stupidly enough I didn t took a picture but honestly they looked like dirt Coming today at 20 45 to the office at chania airport to return the car a different member of staff came out and came out with a torch and start looking all around the car and he came back telling us about the white lines and asking for the proof I told him we have the video and we have noticed them as soon as we went in a better lit up spot once we hired the car and we started looking at our video Unlucky we have recorded EVERY single angle of the car drivers mirror etc but we ve only missed the passenger mirror The staff went back to the car once he saw we didn t have proof and this time came back saying that this is a big damage that can not be removed but it needs a full repair concluding to charge us 190 Were sooo upset as we have assured that we ve spotted that since we ve arrived at a better lit up spot as when we picked it up was a very poor light And what was a real upset was the fact that the staff when he hand in the car didn t even bother to check but on the way back he was holding the mobile torch and was going all the way round the car very thoroughly plus at first he said there are some lines but when he was reassured we didn t have any proof he came back second time saying is a big damage that s a proper rip off mischievous and unacceptable service centauro 1000 2

Very bad service

Very bad service They try to make people look cheap and take all their money Don t believe it When you pick up the vehicle they block 1000 or extort 189 without giving it back Don t be fooled you will be the victim Ryair please do not send anyone to this company Please be careful

It has been the worst experience

It has been the worst experience we ever had with car rentals First of all there were no representatives at the Athens airport then we had to wait for 30 min for a bus which by the time we walked to it was full So we had to wait for 20 min for another bus and 30 min to leave the airport parking When we arrived to pick up the car the queue was sooo long and it took us an hour to get the car keys Absolutely awful experience and no service at all To add we travelled with two kids one is 1 year old and this was at 10pm Never again

Avoid - dishonest practices

Returned car to Chania airport Have used Centauro before and they had been OK but not this time I have never seen car rental staff inspect a car so meticulously They were clearly trying to find damage At one point they kept rubbing a wheel arch as if trying to create some damage To be honest I think you could find a blemish on a brand new car if you looked hard enough This is how Centauro now conducts itself Anyway they found a mark on a hub cap and claimed it was new They then said I could either lose my 1100 deposit or pay 110 for a new hub cap I was forced to pay the 110 or they would have taken the larger amount There are plenty of other car hire places nearby so use them Avoid Centauro avoid being scammed

You would do well to avoid this company

You would do well to avoid this company at all costs Their staff are rude bare-faced lying scammers We booked a car for 188 a week through booking com pick-up from their office at Chania Airport in Crete to be returned to Heraklion Airport It took forever for the mini-bus to collect us from Arrivals after we had called even though we were assured it was on its way once at the office it soon became clear that the staff were interested in one thing only selling additional insurance and making life as difficult as possible to force you to buy full insurance Whilst waiting I listened to various customers telling the desk staff they had their own full insurance and showing proof of this only for this to be refuted by them and forcing the customers to have theirs at 27 a day if they wanted to drive a car away Also the desk staff lied repeatedly on the phone to customers waiting to be collected from the airport again saying that the mini bus was underway one staff member got quite irate with a customer who called twice over a 20 minute period asking where their pickup was All the time they were in the office trying to extort extra money from unsuspecting customers When my turn finally came I made it very clear from the outset that I was not interested in any extra insurance I was told I had to pay a one-way fee for returning the car at a different airport which I totally understood and agreed to I was then told I had to pay 152 in advance for petrol costs to be refunded only when the car was returned with a full tank of petrol Then when it came to pay all of a sudden my credit card which I have used all over Europe and have used extensively since didn t go through my brother offered to use his but this was declined as only the main booker can use their card contacted my bank in the UK who said all was OK but still it wouldn t go through What to do Oh wait said the desk staff there is one way round it you can use your debit card but only if you agree to buy our full insurance Dirty tricks or what that was the intention all along force you along with everyone else waiting whilst we were there to buy their full insurance Our 188 car ending up costing us over 500 At Heraklion Airport the staff member came out shouting KEY before we had even had a chance to unload explained that the promised refund on petrol would be done in the next few days by bank transfer and spirited the car away with no check-ups at all other than looking at the petrol gauge we were then hoarded into the minibus and dropped off at the airport Never Again