AI Review Summary
Based on 140 reviews
Customers consistently praise Centauro for fast service, friendly staff, and reliable operations, with many highlighting quick pick-up and return procedures and well-maintained cars. However, recurring complaints focus on unexpected charges, issues with refunds, and aggressive insurance upselling. Most reviews are highly positive, but negative experiences often involve billing disputes and perceived lack of transparency. The themes of efficient service and problematic charges are distinct and repeatedly mentioned.
What customers love
- Well-maintained cars
- Simple booking process
- Good value pricing
Common concerns
- Unexpected charges
- Aggressive insurance sales
- Hidden fees
Last updated 6 days ago
K
Kevin Sullivan
I used fastkey so no delays and no deposit The staff at all the offices are fantastic to deal with and they will do everything to help
M
Mr ODWYER
Very easy booking process and perfect
Very easy booking process and perfect car loved the no hassle collection and return overall good value and service
D
Dave R
Great job Centauro Thanks
That s how car rental should look like i e swift and clear process clean car lightning quick pick up and drop off of the car Deposit for fuel given back almost immediately and on my account next day Great job Centauro Highly recommend
H
Hugh
Great people who reacted really well
Great people who reacted really well when we had an incident Centauro are clever people to hire such staff My choice for car hire in Spain
M
Mike Davis
First Class
Rented a car from Centauro via holiday extras Cant fault anything about it picked the car up from Seville airport All their polices explained no hard sell on the extra insurance I had a separate policy and was happy to have the deposit paid on my card Car was a Kia Picanto and was fairly new clean and in perfect condition No issues with the car and on return again a seamless quick process deposit for fuel and damage refund and transfer back to the airport was also seamless
B
Bev Stanford
Would recommend Centauro
Have been using centauro for over 20 years easy pick up return procedure Any problems with car we go to nearest office they give us a different car no quibbles Cars always available clean good condition
P
Pat Dempsey
I have dealt with car hire companies
I have dealt with car hire companies around the world and to be perfectly honest Centauro in Alicante is definitely the most pleasant and professional car hire company to date Keep up the good work see you in the summer
P
Peter O Brien
Collection and return was Super-quick with FastKey service
I chose the fully insured option with Full Cover and Express Checkin and Fast Key This was excellent since it took 1 minute to get my car and handing the vehicle back at the airport was super-quick Highly recommend
S
Sally Tullett
Excellent Service again
Centauro are an excellent company the staff are always very friendly helpful efficient and polite The cars are clean and tidy the facilities are clean and tidy the pickup service is good and when we return the car that is excellent too
A
Antony Foot
Very helpful and efficient staff and
Very helpful and efficient staff and good cars