Chaosmakeup Reviews

I ve purchasing chaosmakeup for several

I ve purchasing chaosmakeup for several times In the past there was a 6 early process I could add on cart so there was no issue about ordering They answered on my inquiry only in case when I paid that additional 6 early process But they recently updated their website and finally I could be able to make an account However it didn t matter I made a purchase on December and my order was unfulfilled pending although I chose more expensive shipping option I couldn t get any respond of my emails for 3 times of continuous inquiries And when I tried for 4th time with their another email address they finally got me an answer saying that their CEO is having a health issue so it makes them stop the order process and shipping for weeks But not noticing it on their website not emailing signed up customers buyers they just put it on their social media which was absurd Not everyone is living in social media world and even though I live in that world I couldn t think of checking their social media channel about an order issue This brand I always have that anxiety of what if they take my money and one day just disappear not sending any This worry is becoming true CEO one person is sick and all the order process and shipping has stopped Is this an actually working company or the CEO s prank I honestly don t care even if there s only one person working but at least YOU SHOULD BE RESPONSIBLE TO YOUR BUSINESS

One more bad review

One more bad review I pre-ordered one of their beautiful eye shadow The package was sent the 12nd November 2021 and came back to them without explanations not even arrived in France The tracking even said arrived to destination as it was normal I verified my address few times to be sure I tried to contact Chaos Makeup multiple time by instagram and emails They answered some but without effective solutions After few emails they told me in the end of January they sent a 2nd package the 1st January But no tracking number and when I ask for it again no answer So the 14th February I used PayPal to solve the problem with every evidences I have And this time Chaos makeup answered REALLY quickly less an hour later than proposed me a partial refund I refused I never had the package and had no proof they really send another because surprise they don t have a tracking for the tracking They proposed me partial refund multiple times I refused They told me they answered all my message they can t do anything they didn t have proof for the package even it was my fault because I didn t accepted the package After 2 weeks it was PayPal turn to resolved the problem and I win Always use PayPal I don t recommend this shop

SCAMMERS

First I made a 40 purchase Then 3 weeks went by without hearing a single thing from them I emailed them like 7 times with zero response until I went to their Facebook page and they lied and told me that someone had reached out to me Finally someone did and they told me that after 5 weeks of waiting my package was finally on the way But everytime I check the tracking number it said the item hasn t even been delivered to the post office This place is a SCAM You will not recieve your orders And you will have to jump thru hoops to try and get ANYONE to speak to you let alone give you your money back

Buyers beware they don t send the product and wont help resolve the issue

Had to put one star to write a review I ordered almost 100 in product However I never received it I emailed because there is no contact number they responded saying it was delivered I clearly sent the email because it wasn t delivered I also checked with the post office before contacting them They said file a claim with the post office asked if they had insurance on the package they said no they are not responsible for any of that or anything that wasn t delivered And they don t send first class so no they are not responsible I sent several messages and got nothing asked how we can resolve this issue and got nothing they stopped responding so I put a buyer beware post on their Facebook Facebook and they blocked me They never offered to resend help with my order or refund me Just ignored my emails I recommend not doing business with this company

Support other indie makeup brands

Found them on IG and last year i ordered 4 shadows and since I m not far from the company it shipped in days and got to my house WAY faster than expected Wanted to order again for their magma eye shadow and some others I wait about 2 weeks and I noticed my stuff didn t ship I email them asking what s up since I didn t have this issue before I got a copy and pasted response and the claimed my order was scheduled to be shipped by tomorrow it s been 5 days and I asked for the tracking and radio silence I ve already opened a paypal case as I refuse to be ripped off because they want to jerk around the indie brand as a way to hide from their crap practices I ve ordered indie brand makeup before and NEVER had this experience It s a shame I get so many compliments on their eye shadows and it s absolutely gorgeous maybe if they shipped stuff on time instead of blocking people leaving criticism they wouldn t be so poorly rated Stay away just want my refund at this point because I have a feeling they re not going to send my shadows over

No response to emails Late dispatch

I cancelled order as per their terms and conditions They never replied to any of my emails or refunded me Deleted comments on Facebook where I asked how to contact them They then dispatched my cancelled order a month later When I raised via PayPal they said they never got my emails despite the evidence I provided They blamed USPS for chaos posting a month late which was not USPS fault Do NOT order for them

Bad customer service as always

I guess they haven t learned from past mistakes All the warnings online and I decided to give them a chance anyway I made a purchase in June and waited a month before contacting to ask what was going on I was lied to and told that they sent an e-mail saying they were waiting for an ingredient and it would ship the next day There was never an email sent and it didn t ship the next day Finally was sent a tracking number 8 days ago and it s either bogus or was never dropped off at the post office They reply on IG fast offering help by the end of today then they ghost you They are also very quick to delete any negative comments Giving them another day to respond before I file a chargeback

Order not arriving company wont respond

It has been about 3 months still didnt receive my order I placed it for a project i had they didnt even bother contacting me in any form Company is not trustworthy in any way DO NOT ORDER HERE Hope i warned other professionals on this platform