


Based on authentic user experiences
olivia ude
6735 reviews
N/A
1 year ago
Counterfeit fake Ben Nye powder
I ordered Ben Nye powder from this website and realized that it is fake I compared it to my friends Ben Nye powder and saw that the consistency was different and the smell too My ben Nye seemed chalky almost like baby powder and it never set my makeup properly I ve used real Ben Nye powder so I knew this one was a counterfeit
Gina
6735 reviews
N/A
1 year ago
TO ALL who buy from this place
TO ALL who buy from this place I ordered an item and never received it I emailed repeatedly to some of the poorest customer service I have ever experienced Instead of these people trying to make it right to KEEP a customer they tell me that USPS delivered the item to the correct address really that s it as a consumer we all are aware that packages are stolen everyday all day from in front of people doors did they make it right in the end you might ask NOOOOO the customer rep I spoke with BUFFY says our company does not offer refunds and it was shipped to the right address guess she doesn t realize there is more than one way to skin a cat Worst customer service EVER in my life UNHAPPY
Trang Phung
6735 reviews
N/A
1 year ago
This place is a scam
This place is a scam I ordered a foundation stick on their website however they sent me the wrong shade They said they would refund me if I returned the item so I did and they only provided a partial refund because they said they could not cover shipping costs and that the product was tested before being returned Of course I tested the product As most customers would when you receive a package you re excited to use the product so you would of course open it up and use it right away I did not realize it was the incorrect product until I tried it on because who would really expect that you would be sent the wrong shade and item The shade was a completely different shade from the one I ordered So I m being penalized for their mistake Their customer service is very shady and poor I would not purchase from them or recommend to anyone
Mona Nasrallah
6735 reviews
N/A
1 year ago
They sent me a USED eye makeup brush
They sent me a USED eye makeup brush and didn t want to give me a refund instead a store credit HORRIBLE customer service and will never shop there again
Kathy L Horne
6735 reviews
N/A
1 year ago
Horrible company
I would not even rate one star poor rip off company Ordered a case not on sale and now they will not issue refund for a defective case and trying to tell me final sale there is NO Where that the order said that I would beware before ordering from this fly by night firm I have reported to BBB and will not quit there
rose shawlee
6735 reviews
N/A
1 year ago
Product never received
Product never received and the ensuing customer service was pointless I m their own email chain they say the shipper is known to post something as delivered before it actually is while also saying g it must have been a theft They want me to file a claim with the shipper on the basis of theft but A - I don t believe it was ever delivered B - the website where they want me to file this doesn t even apply to shipping outside the US I m in Canada End result no product and a credit charge
Star
6735 reviews
N/A
1 year ago
Horrible customer service
Horrible customer service They sent me a used palette w fingerprint I Pan loose fallout everywhere ruining several others Why Because they refused to ship it with ANY SHIPPING PROTECTIVE MATERIALS this by the way is breaking their own rules and guidelines When you bring it up they refuse to do what s right or help It s their responsibility to ensure I recover what I paid for as described They are actually breaking several laws as well in not providing what customers are paying for How could you send n extremely delicate makeup eyeshadow palette in a large box w ZERO protection Not to mention the manufacturing process left my palette with a fingerprint if not it s been swatched n used
Carolina Dantas
6735 reviews
N/A
1 year ago
Unfortunately I had two bad experiences
Unfortunately I had two bad experiences with them I needed a product asap and even paying for fast shipping the order arrived late and I still didn t got the money back for the shipping I don t recommend this website to any makeup artist that needs to buy something urgent
Arianna Top
6735 reviews
N/A
1 year ago
Horrible customer service
Horrible customer service Do not shop here it is a scam They Refuse to accept returns they try to force store credit Lying that I used the product Had big problem with them but luckily my bank disputed the charge for the item that I have returned unused because it was not my regular foundation I can tell by the packaging I just saw the other reviews here and on google Wish I knew sooner
Lucia Breccia
6735 reviews
N/A
1 year ago
Excellent customer service and products
Excellent customer service and products arrived in perfect condition