Chickenguard Reviews

Fabulous customer service

Excellent customer service Thank you

Warranty and customer support non-existant

A great product when it works However if it doesn t work properly be prepared to spend a considerable amount of time communicating with this company The slogan We are so confident in this unit that we provide 3y warranty as standard can be interpreted as we are so confident in this unit that if it stops working you did something wrong My chickenguard stopped working properly within one year of buying it I sent many many emails and customer support had me opening unscrewing rewinding recalibrating and resetting the device at least twice a week they had me sending pictures and video s all the while claiming that there must be a problem with the setup and even going as far as to say quote You could send us the device but most likely we won t find anything wrong with it hereby implying the fault is with me As a veterinarian with a PhD in oncology I think I can manage to correctly install a chickenguard device Following a string of emails we are now 19 months onwards and I have received much blabla but zero real support Have to say I m extremely disappointed and will certainly advice anyone against buying a device from chickenguard Please consider other options as there are many great alternatives available

Company can t be bothered

On the product page of the website there is an opportunity to ask a question about the product you are viewing which I did 5 days ago 22nd April Received an email confirming question received and asking to verify my email address which I did How much longer do I need to wait for a response Doesn t give me much faith in a company who can t be bothered

Terrible battery life Too expensive

New model needs batteries replacing every month It s a joke vs first model I ve bought 2 now Waiting to see if they replace this faulty oneWill keep you postedInternational Marketing Director

Unfortunately I cannot recommend

Unfortunately I cannot recommend chickenguard extreme x5 It worked for about 2 weeks then the problems started and the headaches began Opens only halfway needs calibration constantly etc Save yourself the trouble and skip this

It is not the best unit in the world as

It is not the best unit in the world as it claims You buy the standard unit for 124 and the automatic is you setting the time for dusk and dawn every day If you want the sensor to work you have to pay another 24 to get the code to use it It is a con and there are units that do use sensors for less than 100 The Voss Poultry kit for example Neil O of Nottingham

Totally disappointed

Item is NOT able to open door in afternoon WHAT WAS THE STUPID DESIGNER THINKING Eats batteries to quickly Needs to be recalibrated nearly weekly Door slowly over that week opens less and less and less each day until it stops altogether DO NOT BUY CHICKEN GAURD UNLESS YOU NEED MORE FRUSTERATION IN YOU LIFE After sales service is Bull Crap Steve from New Zealand

I bought two extreme models in December

I bought two extreme models in December 2022 and I have replaced the batteries three times in three six months on both of the units The support is useless I sent them back for fix or replacement and they returned after a while with absolutley no note or email etc on whether they found a problem