Chill Reviews

Compare Insurance Quotes - Insurance Brokers Ireland | Chill

chill.ie
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
E

Bullied into it

Email not answered I Phone left ringing Home insurance quote higher than last time Yet I still paid So easy on line so because of my inability to contact you I had to pay and couldn t query or negotiate Rotten experience
M

Good only for the first year when you switch

The only positive thing was when I switched to chill insurance I have got good deal on my first insurance on first year and that s it On the next year got way higher quotation for no reason as no penalty points claims etc I went back to my previous insurance company and got better deal than Chill offered In my view they give you great deal for the first year to get as munch customers as possible later it doesn t look good
R

First-year fine

First-year fine second year expect price increases After the first year insurance has been completed and despite and additional years no claims discount our insurance renewal price went up considerably Of course the covid excuse was still being used However when entering my details to the same company as a new user the price was 491 compared to the 638 they were offering me on renewal To add salt to the wounds they have multiple articles on their website stating how immoral it is to overcharge existing customers compared to new customers Practise what you preach comes to mind
H

Avoid Chill have Hidden Admin Charges after first year

If you have a car accident which even if not your fault you will be punished by chill Their car insurance renewal after the the 1st year can go up to 400 euro in admin fees alone nevermind the insurer premium and is at the discretion of chill team These fees are hidden and not in any correspondence I received they claim they reveal these fees if they speak to you on the phone Everything I did was online They do not reply to email queries or leave names in chat You may get a good quote first time around but its not worth it avoid
Z

Bad customer service

The only reason I gave two was because in the past I have had no issues thos rime around renewing my policy was different The person I dealt with was very rude and has made me feel that I shouldn t have renewed my policy with them The person clearly should not be in renewals or dealing with the public if that is how he speaks to everyone
W

House Insurance Renewal

I have sent you an email with a couple queries regarding my house insurance renewal your reply took a week to come back to me and when it did arrive failed to answer any of my questions Please contact me on whenever suits you
J

To begin with when taken out a policy

To begin with when taken out a policy all is fine except for all the login online nonsense to get your documents Then when you have an error or issue good luck getting that resolved phonecalls several emails and documents still not corrected verification codes dont work when trying to login poor customer service Am about 2 months now trying to resolve what should be a simple matter
L

Fernando was incredibly friendly and

Fernando was incredibly friendly and helpful and I can t fault his service at all The stars are for receiving multiple messages being told my policy would be cancelled for not submitting a document I never received despite several calls by myself to explain and have the document sent to me
J

Premium Increases

very friendly service staff however my house insurance went up 25 for apparently no reason
M

Ridiculous wait time on phone

The wait time on the phone is ridiculous Never had that with other companies I dealt with Will stay with Chill this year but won t renew

About Chill

Compare prices from Ireland’s 14 leading insurance companies. Get the best deal on your car, home & travel insurance online with Chill.

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