Chrono24 Reviews

Chrono24 | Weltweit der größte Marktplatz für Luxusuhren

chrono24.de
3.70
120 reviews
Great Rating
Based on 120 user experiences

Rated 3.70 out of 5 by 120 Happy Customers

46.7%
15%
15.8%
6.7%
15.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
C

Disgusted spent 10 000 Australian dollars on a

Disgusted spent 10 000 Australian dollars on a watch And it came with a complimentary hair on the face of the dial Chrono24 did absolutely nothing to help me mediate with the dealer instead i was asked to return the watch pay 150 to return the watch then threatened if any things wrong with watch on return im paying Not to mention lose the 1100 in tax and duties i paid for upon delivery Its disgusting ive been treated like a criminal when im the victim cheers chrono24 the worst customer service i have ever received Im so disappointed and unfortunately we did not reach an agreement im too scared to return the item as i dont beleive i will ever see my money The watch has a list of defects and thats the end i pay a 2200 repair bill through Breitling to fix it
S

Beware hidden commission on currency

Beware hidden commission on currency exchange rate You can only pay in a currency your business home address is registered Customer service is nonexistent or inpersonal and robotic at best
J

TC 1329929

TC 1329929 Utterly hopeless Said they would speak to the dealer and ring me I heard nothing They have not replied to emails This is a rip off site Be very very careful In fact do not use them
G

No watch and no refund

I bought a watch through Chrono24 but it was not inside the package when it was delivered Fortunately I was suspicious of the delivery and opened the package in the presence of the delivery driver Chrono24 took the matter to mediation This has been a traumatic experience Their customer services only makes basic answers to my emails and has never answered any of my questions I have received misleading and differing responses throughout the process At the moment I have no watch Chrono24 has retained my money and I am still awaiting a response to a rather heated discussion with one of their customer services people from last week In all honesty I would have to say that their Trusted seller Escrow process is unacceptable
G

Chrono24 have responded to my previous

Chrono24 have responded to my previous review but only partially In their response to my review they only reiterated what they have already said in emails My issue about their total lack of a response to any of my specific questions they have completely ignored In a recent conversation with a member of their customer services team I was told that the issue was now between the seller and myself and that they could do no more After some pressure they said they would contact the seller again but have never come back to me with a response which they said they would Perhaps they need a lesson on what good customer services means
L

The price in Euro displayed on the chrono24 site was wrong

The price in Euro displayed on the chrono24 site for watch out Great Britain was wrong After the original price in GBP was converted the real price for the watch was 150 more than the one displayed on the chrono24 site So be carefull
G

Really bad customer care

Really bad customer care I sent an email twice to request a question regarding the price conversion between CHF and EUR and I never got an answer I called the support line and I had to wait 25 minutes with no answer at the end I am still waiting for the answer Really bad customer care
Y

inappropriate exchange rate used

i live in germany and bought a watch in japan the euro amount i had to pay was much more than the actual price with the actual exchange rate so i really would have preferred that i paid the amount in japanese yen but that wasn t possible i understand this is the way chrono24 makes money but then it should be called a service charge or something rather than hiding it like this
C

Disappointing experience

Disappointing experienceThe seller promised to get the watch to me in 3 days but that didn t happen After a lot of made-up excuses it became clear that he did not have the watch in stock and had no way of getting it Chrono24 took another week to refund my payment Complete waste of time I would expect Chrono24 to hold its sellers to a higher standard
A

Dont buy trough them

Dont buy trough them I bought a watch with 1 year retailer warranty It stopped to run shortly after I received it and I got a battery at the cost of the vendor Now the watch stopped to run again and the vendor ignores my mails and chrono24 sent 2 polite mails to them and does not see themselves involved any further It would be easy for them to hold the vendor accountable for the warranty because they could ban them from the platform but they leave me alone to sort it out Given this you are left to chase or even sue a vendor in a foreign country on your own Dont get yourself in that situation

About Chrono24

Einfach neue & gebrauchte Uhren weltweit kaufen & verkaufen auf Chrono24. Die beste Auswahl & Preise mit über 500.000 Markenuhren von Rolex, Breitling, Omega.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Watchfinder
3.57 (140) · watchfinder.co.uk
2
Chrono24
3.58 (139) · chrono24.com
3
Chronext
3.49 (128) · chronext.de
4
Chrono24
3.74 (126) · chrono24.fr
5
Chrono24
3.80 (115) · chrono24.se
6
Chrono24
3.98 (104) · chrono24.it
7
Watchfinder
4.40 (83) · watchfinder.hk
8
Chrono24
4.35 (82) · chrono24.no
 View all 20 alternatives
Looking for Chrono24 alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives