Cleaningday Reviews

I used cleaning day to do a after builders clean After they cleaned I noticed they did not clean properly as there was still dirt left on floor skirting boards mirrors They didn t clean the kitchen cabinets outside nor inside properly They left the door untouched I complained to the company immediately attaching pictures to them but they didn t acknowledge my complaint properly The worse part of the cleaning was they used some chemical on my house alarmSensors which triggered a tamper on the system Which meant I could not set my house alarm due to their negligence I informed the company and they refused to take any responsibility I have had to pay out call out charge and a replacement sensor total costs 200 to my house alarm company to rectify the problem I am totally disgusting and very unhappy with this company I will not be using them again nor will I recommend their services to anyone

Would give zero stars if possible Terrible deep clean and rude customer service Paid 215 plus parking for an awful team to come in and lightly wipe everything down Do not book them

Had a terrible experience with CleaningDay - I spent ages talking with them on multiple phone calls going through exactly what we needed cleaning and all of the extras steam cleaning of carpets etc They never once asked us what size oven we had or mentioned that there would be an additional cost for a double oven However when the cleaners turned up on the day they said it was going to cost us extra as we had a double oven we actually have a completely standard below-the-counter oven unit that has a separate grill section above the main oven but that s what they wanted to call it The office then proceeds to ring us and charges a ridiculous extra cost for it even though I ve told them that no one ever mentioned this additional cost to us within the ample opportunities they had The customer service was also really terrible and they were pretty rude on the phone The whole thing really reeked of a scam I felt very angry that they were getting away with it but we had no choice at this point as needed the flat to be cleaned before the inventory On top of all of this the actual clean was pretty terrible - there were super obvious stains and marks left on things like cupboards appliances and the oven I don t know if they didn t bother with this after knowing we were unhappy with paying the extra cost Our landlady was unhappy with the clean - there s absolutely no way I d pay that amount of money again for the service we received what a complete waste of money - I m sure there must be better companies out there who are not scammy AVOID

Had the worst experience with the cleaners and then the customer service team The end of tenancy clean was very poor they did not use cleaning products and the cleaner stole one of our flat keys They then didn t show up for a re-clean so we ve had to book another re-clean and the they re refusing to take seriously the fact that their cleaner took a set of our keys The new tenants are very disappointed and so are we

Absolutely awful cleaning and customer service HIGHLY AVOID We booked an End of Tenancy clean and it was quick and easy to book and we seemed hopeful I arrived to inspect the property after them finishing early to notice that both bathrooms still had limescale present 2x windows and surrounding areas were not cleaned the oven half hearted cleaned washing machine not cleaned skirting boards not cleaned and tops of cupboards not done All of which is stated will be done on their End of Tenancy I called the office to be told to email over all the pictures and areas and I can get a partial refund They offered a re-clean but I was out of the property the next day so was not possible I was told they can t offer me a partial refund and that it was my fault I had to be out of the property The emails to me made it all seem it was my fault and the blame was never on them I spoke with Citizens Advice after an ongoing saga of emails and them offering me a 20 goodwill gesture in the end Hardly suitable for us having to spend 1 5 hours recleaning the place and then still paying over 200 for a cleaning service I have stated that they have broken the law but they still do not want to admit liability In the end they offered a 25 refund which is a bit insulting due to I spent the same time as the cleaners did at the flat re-cleaning the property Consumer Rights Act 2015 states that the job needs to be done with reasonable care and skill If this is not done then the company have broken the law All has been relayed to the company I asked for a 35 refund which we believe is reasonable I told them this was a final offer and that I don t want this going on any longer 4 weeks currently and they are now sending passive aggressive emails that they won t respond to my email unless I send them my bank details In addition to all of this I have been lied to on the phone on 3 occasions 1 - Told i can get a partial refund as soon as I send over details It took me 2 5 weeks to get an offer from them 2 3 - Asked to speak with manager and then was told they re not there and they will call me back No one ever called back I spoke with a 4th employee on the phone who I explained and asked to speak to a manager and was told that is not possible It all needs to be dealt with over email This employee confirmed I was lied to Hardly a customer focused company as they claimed they are in an email to me I should have checked their google reviews as it seems lots of others have had the same

Undoubtedly the worst service I have ever bought in my life I paid 250 for a deep clean that was set to be for 3 5 hours but the cleaner was gone in less than an hour I had sent cleaning day a plethora of pictures showing that none of my surfaces were wiped a lot of the floors weren t even hoovered and none of them were mopped The windows weren t so much as even wiped I sent all this information to cleaning day the very next business day and was given an offer for a 10 refund - absolutely insulting None of the good reviews seem to even be genuine online which I blame my own naivety for but I was desperate to get a cleaning done last minute which is what I guess keeps this company afloat Do yourself and favour and DO NOT get cleaning day to do any service for you - you re better off paying extra or doing it yourself I will be following up with them to go down the ADR alternative dispute resolution route and will post updates here Have never in my life been left feeling as frustrated with a company and their services as this one here Please listen to the reviews and do not book with them

DO NOT book cleaners from Cleaning Day they are not professional cleaners I booked a DEEP CLEAN which was told would take 3 hours for my 1 bed flat I came back to find my flat still not cleaned They said they could not get the stains out the grout in the bathroom so I went to the shop and bought my own products and cleaned it myself to show them it could be done I called the office 3 times to complain and they said the Deep Clean was not a timed service and to wait until they finished They were there for 7 hours and still didn t clean properly after that I asked them to leave Their cloths smelt so now my whole flat smells of damp cloth they also don t bring professional cleaning products AVOID AT ALL COSTS

DO NOT USE THIS COMPANY THEY ARE COWBOYS I opted for a sofa steam cleaning service not only did the technician turn up 30min late but he then ruined my walls when conducting the service I have water marks all down my walls they then tried to deny liability but still wanted to come and attempt to rectify the issue by wiping the walls down So now I dont have water dripping marks I have wet cloth marks I am now being accused of lying to try and have my reception painted when I suggesting a cost price of 400 for the Farrow and Ball Paint and the decorator for a day They have zero customer care do not let them into your property

Horrible experience I had with them twice I tried to book an end of tenancy cleaning and it took me ages to do som I tried again to hire them to clean the windows and window frames specifically emphasising that there is some mold start on the edges I want them to get rid off When they arrived they were absolutely unprepared for that and did nothing on the mold They just took the money upfront and left Do not trust them Very superficial job and bad customer service Not worth your time and money

Extremely poor service their carpet technicians refused to start the service unless they were paid cash before they started the service I explained that my client would return in 30 minutes to give them the cash but they refused to start They called their office to ask if they could start and the office said no so they walked away leaving me in a highly embarrassing position when my client returned What company asks you to pay cash before they have even started the service On top of that the two operatives who turned up to carry out the booking were very poorly presented - tracksuit pants hoodies unshaven smelt of smoke and very unpolite You would think that they would be in company uniform shaved and trained in customer service Do not use this Micky Mouse company