Cloudtalk Reviews

CloudTalk - AI Call Center Software

cloudtalk.io
3.78
116 reviews
Great Rating
Based on 116 user experiences

Rated 3.78 out of 5 by 116 Happy Customers

51.7%
17.2%
5.2%
8.6%
17.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Working well so far

Working well so far - call as received unlike our last provider
A

Solid software

Solid software good support system overall positive just didn t fit our needs long-term
W

I have been using it for two months and

I have been using it for two months and am quite happy It improved our team s performance and gave us the option to track our team calls
A

No more calls slipping through the net

No more calls slipping through the net Really easy to use software that has made receiving calls whilst working from home much simpler
A

My overall experience with Cloud Talk is great

My overall experience with Cloud Talk is great It was very easy to set up my account and their phone app is user friendly But i did not like the fact that customer service through calling is not available to each customer i think they should work on this
B

Simple and good quality

I have been using CloudTalk for a few months now and it has made our lives so much easier being able to have a platform that just works correctly and is reliable
B

Great integration with HubSpot and easy to use

Easy way to connect with clients and internally with your team I love the integration with HubSpot Super easy to find contacts and lookup previous calls notes while you are chatting with the individual Perfect for record-keeping and improving on customer satisfaction calls If clients provide permission for you to record their calls there are huge benefits to improving internal training processes seeing which areas of customer support need to be better managed and assists internal teams to work on the same accounts together If someone is away you can quickly fill in for the person exactly where they left off
N

Short experience but satisfying

I am using CloudTalk since one month at the beginning I had some issues with the connectivity and with the settings but the customer service helped me almost immediately to solve it Now Cloudtalk it s helping me a lot to do my job faster
J

Great plugin to talk to customers

Great plugin to talk to customers It is a great plugin that is easy to use It has eliminated the need to provide my personal number to customers Sometimes the call takes a couple of attempts to connect but overall it works very well
A

4 Stars

Pros - ease of use- great reception- communicative support team- ability to have multiple agents- great to have both desktop and mobile appsCons - no three-way calling

About Cloudtalk

Make and receive calls using powerful call center software connected to your favourite business tools.

United States

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