Co-operativeinsurance Reviews

My dad had the house insurance with the co-op for 50 years as in all that time he never made a single claim unfortunately he passed away at the end of 2020 The insurance for next year is now due and they refused to renew it because I run a small online business from the house and they deemed it was too risky What risk We live in a very safe area with very little crime in fact I haven t heard about any burglaries vandalism anti social behaviour in over 12 months So no risk at all really After 50 years Absolutely ridiculous Wouldn t recommend them to anybody go elsewhere for your insurance EDITED They actually had the nerve to send me a letter which read So sorry that you decided not to renew your buildings insurance with us Really

UPDATE - 28th October 2021Policy MN 14912605 Electrician came yesterday afternoon Diagnosed failure of the 32Amp circuit between mains consumer unit and kitchen Electrician very busy can t be fixed for a fortnight In the meantime no cooking from grill oven hob Phoned COOP Home Rescue again this morning Obviously the guy is paid to fob off people This time he said that Failure of the gas or electricity supply within the Home means Total failure to the house Total failure I would think is a case for the electricity provider He ended the call by saying we should contact our building insurance also with the COOP We did and the building insurance person was not impressed by the fobbing off Policy MN 14912605Our mains electric consumer unit box failed yesterday evening Not a simple case of trip switch turned off As a result nothing works in the kitchen we can t cook Checked with booklet Home Rescue Section item 3 page 28 What is covered Failure of the gas or electricity supply within the Home Our kitchen is obviously within the Home My wife phoned COOP aka CIS insurance this morning The guy typed all details was told it was NOT breakdown of kitchen appliances looked on his computer and declared No it s not covered My wife and I are both in our 70s we took this insurance option for peace of mind which COOP insurance have failed to provide The renewal comes up in a month s time Guess what

A completely different companyI have bought a Coop buildings insurance policy for the last fifteen years as part of a shared service charge The schedule was detailed reasonably priced and with the names of three co-freeholders there was clear evidence of shared responsibility The current company now refuse to do this and seem to struggle with the idea of a building with co-freeholders Moreover their communications are now slack and inefficient Despite advising them twice emails and texts have been addressed to the wrong person Finally the premium quoted over the phone was 40 more than the letter of notice justified by rising crime in the area hardly relevant to buildings insurance The sum was revised after consulting a supervisor Overall very poor customer service and I shall be changing my provider I also note that the majority of recent reviews are describing a similar experience

My house and contents insurance renewal quote has increased by 30 For no apparent reason when I called today I was given some excuse involving the FCA They won t budge Well I will - I can get exactly the same cover for my previous price with 12 other companies using one of the Compare sites Shame on you Co-op

Just had the renewal through for the car It s disgusting that the coop is charging 77 for credit on a 10-month arrangement 30 APR I see that the company doesn t respond to any reviews on here Think it s time to go elsewhere

Avoid Cancelled policy with no warning and no letter or email to confirm cancellation was driving for nearly two months with kids in the car without no insurance because of these people diacusting

Back box false data My son cancelled his insurance as each quarter they kept charged extra premium with no explanation When questioned Customer Service said the black box showed he went round corners too slowly Do NOT use better black box providers out there that show where you have driven and exactly why they are not happy with an aspect of your driving Very useful

I have been with co op insurance for over 10 years This year renewal premium increased from 384 to 586 Increase of 50 - do they actually want people to renew Looking elsewhere

DO NOT GO WITH YOUNG DRIVERS INSURANCE FROM CO-OP since day 1 they have messed me around it appears cheap at first but black box data is ALWAYS wrong going 1 mile an hour over the limit gets you email text threats that they re going to cancel your policy if you want to change a vehicle the fees are outrageous they don t ever send a confirmation email of any changes you have to FORCE them to send you one not to mention they MAKE YOU PAY 50 FOR A BIT OF PLASTIC WHICH THEY CALL cradle TO FIT THE BLACKBOX INTO YOUR NEW CAR WHICH THEY CLAIM WONT WORK WITHOUT A NEW ONE BUT MINE ALWAYS DID they are money grabbing and completely USELESS They have moved my monthly direct debit dates with no notice and then had the cheek to charge fees on top when you miss a payment because they didn t notify you of the changes This year was my 4th renewal with them and they tried to put my insurance up by 600 I called to cancel only to never receive a confirmation email AGAIN and I ve just called back this morning even though I called nearly 3 weeks ago just for them to tell me it s still requested and to just TRUST THEM that it will be cancelled before the next payment date HOW AM I SUPPOSED TO TRUST THIS PATHETIC EXCUSE FOR AN INSURANCE COMPANY I have set myself a reminder to cancel the direct debit a few days before if I have still not received anything as I could not trust this company as far as I could throw them Save yourself the hassle and money and choose someone else No wonder co-op is going down the drain lol