P
pipin
Co-Op house insurance renewals scam
Co-Op house insurance renewals scam For 2 years in a row now I have ended up not renewing due to a price hike scam This years example is a 2018 premium of 261 95 with a 2019 renewal quote of 326 84 for the same policy cover That is a 25 price hike even with my no claims going from 30 to 40 Now here s the issue I like Coop their ethical position have been a member for rmany years They should be treating loyal customers fairly When I went on-line and used the same supplier for an identical cover quote it was 207 00 I spoke to the customer adviser who was very helpful efficient like last year ended my current policy at its finish date started the new one as quoted online For the sake of a 10 minute call a bit of research on the internet I saved myself 120 I guess I should be happy but I am disappointed that an organisation like the Co-Op would do this if you are not savvy are old vulnerable or simply do not have access to the internet you would by paying 120 more for the same cover - this is unfair I had logged a complaint on the call not with anything to do with the customer service but simply this policy of hiking up renewals hoping people will not notice or have the time to check ps just in case you think this might be a obvious change in cover terms I got the Co-Op renewals person to check existing policy with new policy they confirmed the new one was slightly better cover confirmed it on the phone Come on Co-Op you are better than this