Co-operativeinsurance Reviews

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co-operativeinsurance.co.uk
3.07
69 reviews
Average Rating
Based on 69 user experiences

Rated 3.07 out of 5 by 69 Happy Customers

39.1%
7.2%
2.9%
23.2%
27.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 69 reviews

Overall customer experience with Co-operativeinsurance is sharply divided, with many praising efficient claim handling and helpful staff while others report severe issues with pricing and administration. Positive reviews frequently highlight excellent and efficient service during claims processes, with customers reporting quick payouts and supportive advisors. Many long-term customers express satisfaction with the handling of home, contents, and car insurance claims over many years. However, a significant portion of reviews are extremely negative, focusing on steep and unexplained renewal price hikes, particularly for home and car insurance. Numerous complaints cite poor communication, including unannounced policy cancellations and difficulties contacting the company by phone. The Young Drivers black box insurance product receives specific criticism for alleged inaccurate data and punitive behavior. Issues with outsourced services, like repairs and home rescue, are also noted as problematic. Cancellation processes are described as difficult, with reports of continued charges after cancellation and high cancellation fees. Despite the positives, the company's renewal pricing strategy and administrative failures appear to be major drivers of dissatisfaction and customer loss.

What customers love
  • Efficient and quick claim handling and payouts
  • Helpful, polite, and knowledgeable customer service staff
  • Positive experience for long-term customers with multiple claims
  • Easy and straightforward policy setup for some customers
  • Fair and understanding handling of payment issues in some cases
Common concerns
  • Sharp and unexplained price increases upon renewal
  • Poor communication and unannounced policy cancellations
  • Problems with Young Drivers black box data and punitive management
  • Difficult cancellation process and high cancellation fees
  • Charging customers after policy cancellation and administrative errors

Last updated 1 month ago

M

Does what it says on the tin

I bought car insurance from them directly was frustrated with comparison sites confused go compare etc Needless to say it was quick and easy and what I wanted Will be doing business again Cheers
S

Excellent service

We have insured our home and contents with CIS for many years now so have had a few claims which have always been met The first was for the tools in my husband s van an extension available on older policies over 25 years ago when they still employed agents The second was for a special expensive bicycle my son had built and taken to university and was stolen They were amazing for this claim as it was quite complicated The third for some small items I just lost no idea what happened to them and this week for the food in my large chest freezer which suddenly died The customer claims department has always been kind helpful and fair so as far as I am concerned they receive five stars
D

Excellent service

My son s bicycle was stolen - he had locked it up but when he went back for it the bike and lock were gone Co-op were excellent Really helpful advisor Paid out extremely quickly Very helpful and efficient
C

Great Service

There Customer Service is Fantastic always very helpful do what they say love them
M

Magnificent service

I had my bike stolen from a community shed which was covered under my contents insurance Filled out the online reporting form without drama got a call from on operative a day later who confirmed my claim gave me an option to receive a cheque or bank transfer and even informed me unprompted that i could claim for the locks which would effectively wipe the 50 excess Seven days from start to finish and 5 of those were waiting for the money to arrive which i was informed about in the phone call In a world where financial conduct isn t usual these guys where spot on
P

Been with them for years

They are not the cheapest but every time I have phoned them they have been easy to deal with knowledgeable and polite When we have had a non fault accident they were incredibly helpful and easy to work with When we have broken down their level of cover was so much better than the AA Definitely recommend
C

I phoned due to a problem i had with a

I phoned due to a problem i had with a previous call but having spoke to Rosie on live chat who was very informative and helpful i now know exactly what is going on and what i am waiting for The best live chat and the most helpful employee
L

Easy to talk to handeled claims well 10 years ago

They where very good with dealing with my crashed car and sorted out all the legal ins and outs too - even claimed expense for my dads physiotherapy Made the whole process much less stressful I now have home insurance with them and so far have had no problems The telephone staff are always happy and helpful with things and so far all processes have been smooth Noticed a lot of bad reviews on here are to do with claim handling Ive not put in a claim in 10 years with this lot so maybe times have changed Then again I ve looked at a lot of insurance company reviews on here and they ALL seem to fall down hard on claim handling
A

Expensive but fair

In light of how difficult finding decent insurers can be I have been with this box insurer for 2 years I am now only having to leave because their premiums are too expensive If they are your cheapest option they are safe and fair The box scores have been very good the only thing is driving between 11pm and 6am will bring your scores down a lot and they can ask for more money if that happens but if you stick to the advice it is a fair insurer
N

Lost my diamond necklace and expected

Lost my diamond necklace and expected all sorts of hassle Trouble free claim Just had my renewal and it has not gone up by much

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Pardon Our Interruption

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