Cocoweb Reviews

My horrible experience with Cocoweb

My horrible experience with Cocoweb Buyer beware I ll try to keep a long very bad experience with Cocoweb relatively short here but I believe it s important to pass so potential buyers can make an informed decision before purchasing a Cocoweb light fixture On March 27th of 2023 I purchased 27 LED barn light fixtures 26 of them were the 22 inch and 1 was an 18 They were to go one a new barn I was building and it s identical sister barn directly across from the new barn Due to delays in construction we finally were able to install the barn lights on the new barn just a few months ago - in early March of 2024 14 were installed Within a month of installation we noticed four of the fixtures large canopy shade had separated from the gooseneck arm and the canopies were flopping around We had them taken down had to rent a lift and my electrician took the wobbly shade off and he was very surprised to see how poor the design was There were 5 significant design flaws that led to the failing of the fixtures As he was explains this I got a video One being the screws used were very tiny and could not hold the weight of the canopy and rain was getting in which led to corrosion of the LED bulb Soon within a month 6 more fixtures fell apart the same way And as of yesterday 12 of the 14 have all fallen apart I had the other 2 removed knowing they were right behind The other 13 fixtures brand new and still in boxes on a pallet will not be installed I am not going to install fixtures that I know are going to just fall apart At 461 00 per fixture I have 12 000 invested in these fixtures I wrote customer service at Cocoweb explaining my experience - and they said they would replace the broken fixtures however they are the same design Replacing fixtures with the same design makes no sense - they are only going to fall apart And Cocoweb said because the purchase was just over a year a refund was out of the question I even sent Cocoweb two videos showing why these fixtures fail and Cocoweb did not acknowledge the obvious bad design Even my painter said these things are junk So now I have a pile of 12 broken fixtures at 461 00 each on the ground in my storage shed and 13 that I am not about to install It appears my 12 000 is now gone and I have on my hands 27 barn light fixtures I can t use Mr Zavala and Mr Torres say they stand by the design which is ludicrous I feel like I ve been robbed of 12 000 My only recourse is to tell the public about Cocoweb so no-one else experiences this Be forewarned Stay away from Cocoweb s light fixtures - especially the barn lights You will face trouble right away - and Cocoweb will only replace them with the same junk

Beware

Beware They re not answering the phone or replying to email No employees listed on LinkedIn Just saw this review that they are located in China I did not know now I ll have to ask my credit card company to dispute reverse charges

I have purchased 6 picture lights in

I have purchased 6 picture lights in the past few years service was good until now They changed the shipping address from what was on the purchase confirmation and invoice They want to charge me to contact the shipping company and have their error corrected Once I pointed out to them that this was not my error but in fact theirs they stopped communicating with me email communications and continue to ignore several emails that I have since sent I still have not received my light Disgusting approach to dealing with an error that they made terrible customer service

Buyer beware

Buyer beware Cocoweb products have this ENORMOUS branding on the visible mount If you were planning on putting anywhere visible all that visitors will see is this writing Additionally the products are made from a cheaper soft metal Lastly I would be cautious of dealing with this company When I returned the items due to abnoxious branding they accused me of not returning items and charged me a 200 restocking fee Would highly discourage buying their products

I was very disappointed with the light

I was very disappointed with the light I got from them I returned it and it took over a month to get a refund

Excellent Quality

I purchased two Barn Lights from Cocoweb a few months ago to help light up my front porch I must say I was pleasently surpirsed by the quality of the barn lights and they just look stunning I would highly recommend

changed light free of charge

When I couldn t figure out how replace the light in the lamp Cocoweb fixed it for me free of charge

Perfect Lighting

I purchased a few barn lights from Cocoweb and was very impressed with the quality of the lights My electrician said they were really easy to install and he was quite impressed with the item as well