


Based on authentic user experiences
Carl
6731 reviews
N/A
1 year ago
Purchased a few things namely the
Purchased a few things namely the CT23AU07 CTSAD005 2 and CT27AA56 The CT23AU07 DD Fitting Kit is a great piece of kit as it makes the head unit look better as you don t need the extra bezel that comes with the stereo but I had a problem with it and after talking to their technical department I was told it will hold itself in place as the tabs on the side will click in and hold it This isn t the case as some A4 B7 models have a narrow aluminium type frame and some have a full plastic type frame that the clips just don t fit I was just told to buy some longer bolts to fasten it in I also found that the clip ends had to be cut off as when inserted into the car they then pushed the cage onto the head unit more and was virtually impossible to to remove the stereo The CTSAD005 2 Steering Wheel Control Interface is also a fantastic piece of kit apart from it is sometimes really laggy you adjust the volume up and it doesn t seem to respond for a few seconds so you try it again This then leads to the volume going up way more than you wanted And finally the CT27AA56 Double Fakra - DIN Antenna Adapter I d gotten fed up of phoning and getting the impression they didn t give a damn so I sent a ticket in with regards to this Basically I have had nothing but trouble with this after fitting it to the after market head unit that was perfect in both my last cars It s not actually interference but the lack of reception whilst the stereo is not fully installed in the car I can raise the CT27AA56 and it seems to work perfectly and then when I lower it back down it loses reception I know that the A4 Avant has aerials in the rear side windows that run on there own earth and I ve found online on some of the owners forums I m on that you have to tape up the DIN connector for the aerial into the stereo so it doesn t earth out This does work a little better but not perfect I asked if there is another fix that can be tried or have I just go to live with it which shouldn t be the case I sent this nearly a week ago and they haven t bothered to reply all I know that they have received it as I got an automated response saying it will be answered as soon as possible on the next working day IMHO I would stay well clear of Connects2 as their customer service is basically non existent
Roy Maddison
6731 reviews
N/A
1 year ago
Terrible company
Terrible company - sell poor quality products with known faults and do nothing as far as customer service is concerned They confirmed to me that the product I bought had a known fault and should be replaced but have failed to do so for what is probably a year now Don t use them - they will just give you the run around
Peter
6731 reviews
N/A
1 year ago
poor customer services
brought a part from them part is okay but as it comes with no instructions on use or install its usless to me tried to communicate with them but they did not want to help in anyway ended up going else where to a different company to get where i wanted to be great part but a terribly arogant comapany to deal with
Zahid Anwar
6731 reviews
N/A
1 year ago
Low quality electronics - 100 failure rate
Update the second unit failed shortly after the first - just a few months past the 12-month guarantee Something definitely wrong with these products and to be avoided Wish I could withdraw the one-star as they deserve none --------------------Bought two bluetooth units for identical cars- mine and my sons Installed about a month after receipt unit in my son s car failed after about 11 months use about a week after official warranty expired Neither supplier nor Connects2 interested Two identical installations and one unit fails after less than a year If I was manufacturing these I d want to explore what went wrong - not these guys Poor quality product even poorer customer service
Kevin Phillips
6731 reviews
N/A
1 year ago
This is the worst company
This is the worst company DO NOT purchase their products They do not work as advertised I bought the first kit that didn t work They asked me to send them vehicle specs and pics of connections They told me it was the wrong one I need a different one Ordered that one and it didn t work Now they are trying to get me to order another one Don t waste your time with this hack of a company
Kenny
6731 reviews
N/A
1 year ago
fitting a HDMI kit
Was fitting a HDMI kit from connects2 last Friday night With work going on late into the night I realised that the kit cam with very limited instruction They did have a support email though so I dropped them a line Now at 11 30 pm with mid night fast approaching I started to pack up my tools expecting a mail on Monday done time hoped 10 minutes later whilst still cleaning up my phone pings with a mail support had answered my questions and a bit more with a few tips on fitting It took me a further 30 minutes work and the install was complete Support was excellent Great help guys Thanks you
Petrus Thompson
6731 reviews
N/A
1 year ago
Excellent customer service i wish i d
Excellent customer service i wish i d found there website before i wasted money on harnesses and wrong can bus I now have all the info i need and will soon have a fully working head unit
Aoife Hanly
6731 reviews
N/A
1 year ago
Very helpful and patient
Very helpful and patient staff at connects2 helped me fit an adaptor for my steering wheel controls Excellent customer service and sent me lots of info on how to install it properly Highly recommend
Jon Simpson
6731 reviews
N/A
1 year ago
EXCELLENT RAJ AND CONNECTS 2
So I called connects 2A few weeks ago to seek advice as my odometer was flashing after fitting an android stereo unit I spoke with a well informed guy called Raj who told me exactly what I needed to solve the issue and went into great depth to explain the dip switches After purchasing the items from connects 2 it sold the problem That aside I now needed info about the steering wheel controls so I called him again today and again he took his time to explain what I needed to do and a few other scenarios Again it s sorted I can t thank Raj enough and connects 2
Mr ian morgan
6731 reviews
N/A
1 year ago
Highly recommended
Used these devices twice now one on a vw golf and one on corsa d On the latter I had to ring their tech for advice and was put through within 3 mins and very helpful Important to make sure you have right head connector for car but having said that the wire colours are universal The device does what it says on the tin and works first time when inputting steering wheel controls Well made and a pleasure to fit