Coolshop Reviews

Coolshop | Online shopping gjort nemt, sjovt og cool

coolshop.dk
3.48
132 reviews
Average Rating
Based on 132 user experiences

Rated 3.48 out of 5 by 132 Happy Customers

39.4%
15.2%
15.2%
15.2%
15.2%
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A

Big pre order let down

Order number 88427368Unfortunately I had a similar experience to the previous reviewer Rich My pre order was delayed when I was expecting to receive this item by the 23 06 23 at the latest Have now learnt the company Coolshop are not based in the uk and the customer service agent has said this could take up to a further 6-10 working days Knowing pre orders were going to be delayed they have still chosen to use one of royal mails slower delivery methods with no intention in this reaching you anywhere near the date it should have My advice pay a bit more and use a reputable site for pre orders to ensure you get your item when expected
M

A poor quality product

A poor quality product
F

I ordered an item that was suppose to

I ordered an item that was suppose to arrive on Tuesday morning and I see that Coolshop did actually it send it with the shipping company the next day but it got lost and went back and forth and it s Thursday and didn t arrive yet It might not be Coolshops fault but it is indeed annoying as this should have been a gift and now it s late I did call the shipping company and they are tracking the package I don t think I ll order anymore
L

No English language instructions

Parcel arrived in time however there were no instructions in English which absolutely ruined the experience of getting the magic mixies magic cauldron to work properly I was so looking forward to seeing their faces as the magic spell worked but it was a just guesswork without the spell or magical story really disappointing
L

My order has been sat at Sender

My order 89377117 has been sat at Sender Dispatching Item for a week I wish I d read the reviews now as it hasn t even made it to Royal Mail yet - it was intended to be a Christmas present and had plenty of time if I was actually dispatched on time Not even sure about how to go about a refund of my 119 at this point as Customer Service is shocking Edit - Hi Sven here is my order number 89377117 - I did send an email yesterday I would appreciate a refund please
A

Don t expect a delivery

Good prices but no sign of my pre-order Was supposedly dispatched several days ago but it s not even been received by Royal Mail No mention when buying that that you can be looking at over 3 weeks for delivery but they re more than happy to cheerfully tell you this when you try to find out where your item is Garbage
D

Disappointing Experience

Disappointing Experience with Cool-Shop I recently had a frustrating encounter with Cool-Shop s customer service Their lack of understanding regarding the Dutch postal service led to significant delays and confusion with my order Despite reaching out for assistance I received unprofessional responses that failed to address my concerns adequately Basic comprehension of international shipping logistics is essential for any e-commerce business especially when catering to customers outside of Denmark Unfortunately Cool-Shop s failure in this regard greatly impacted my overall satisfaction with their service
R

FF7 Rebirth Deluxe Edition - Damaged during delivery

Received my physical copy of Final Fantasy 7 Rebirth Deluxe Edition after 5 days of delay The outside Box is completely damaged on the front right upper side No wonder it was shipped in a padded bubble envelope smh
G

Coolshop UK needs a major update

Coolshop UK needs a major improvement waited 15 working days for delivery however the game I ordered was about 30 pounds cheaper than any uk retail shops They need to do more tracking and update their tracking more quicker and make sure all parcels are 100 delivered before the maximum 12 working days Please highlight in big writing on pre order games that the gamewill not be delivered on time There customer service chats were very good but they should have better answer why tracking has not been updated for 17 days
M

I wouldn t use these people again

I would not order from these people again due to the poor customer service and lack of information The item I ordered was delivered today and was okay but as this was a present for our grandson it was touch and go Only order if you have loads of time and don t mind losing the money

About Coolshop

Udforsk et fantastisk udvalg af spil og konsoller, boliginteriør, legetøj, tech, skønhedsprodukter og livsstil. Stærke tilbud. Altid.

United States

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