Coolshop Reviews

Delivery was a nightmare The postman did not ring despite us expecting him being at home because working at home and instead took the package to a pickup point which was also not the nearest one but a further one 10-15 mins away causing us to be really stressed before leaving for vacation and having to arrange plans last minute to go pick it up

returproceduren Det f les gammeldags og omst ndigt at skulle printe

Still missing second Part oft Order Lets Dance Game No Info from coolshop

I can t order on the norwegian site using my own email as it is tied to an account on the UK site

Make my order 11 days ago and still didn t receive my order

Delivery was fast but the quality of the product was disappointing both in terms of design and materials

I ordered a toy for Christmas from a cool shop uk company and it is actually in Denmark so delivery is over a week and no tracking number from Royal Mail yet so as it looks all good don t order and expect it to be here within a week

At the start went everything smoothly with ordering I got updates about my order per email its being prepared its read etc then the package was sent as a return with Hermes After 2 days the Hermes tracking stopped in my return is being processed I wrote an email to the shop but did not get any answer I used the chat function and i got the answer yes we will answer your email Again i did not get any answer on my email I used the chat again and on my question where is my package i got the answer we cancel your order and send you your money back in 30 days I asked why and the answer was because the package is being sent back to us On my question why it was sent as a return on the first place i got no answer I got 250 points in the shop as a gift for the inconvenience which are 2 5 Euros discount for buying again in the shop After the chat i got an email with the cancellation and fortunately the paypal refund was fast Nope i wont buy again from you

I tried cancelling an order but that didn t go through for some reason Then I tried returning the product I ve been waiting 6 days and I don t have an update on the location of the package or how long it will take Coolshop has friendly customer service but they re not very good at alleviating my concerns The shopping experience was good but returning and cancelling an order has been a longer process and bigger hassle than I expected I would order from here again but only if there isn t any doubt in my mind as to whether I will not have to return the product

Bought a Senseo coffee machine the detail that it would have a European two pin plug was somewhere in very small print somewhere so I now have to shell out for an adaptor Not happy with this company and will probably avoid using it again If you are UK based and buying electricals make sure it is what you want before committing