Coolshop Reviews

Price and quality of the product ordered where fine The suggested shipping time was 2-6 working days - and indeed it almost took 2 weeks from the time I placed the order until I received the package This is due to the fact that the shop warehouse is physically located in Denmark The shipping confirmation emails sent from Coolshop made the impression that it was possible to track the parcel This is not true The status always remained the same and did not even change after the parcel was delivered This is very misleading and useless

9 arkip iv toimitusaika on v h n liikaa

The delivery took forever It was supposed to be two days but it took a lot more

I bought 2 controllers months ago The payment came back and automatically I thought they were cancelled A few months later I saw a deal again on the PS5 controllers I bought 2 more All of a sudden I was getting charged for 4 controllers I was not sure what was happening The emails were pretty threatening saying they gonna send this off to some department to add late fees etc This just irritated the hell out of me The communication of this company is terrible The only times I got mails was for my order and when they wanted money Nothing in between stating that my order is still live or they are coming etc I think its basic knowledge that a break down in communication leads to bad things Anyway paid again for the new 2 and then they asked for more money Didn t understand why It took a good while of back and forth to see that my months old order was still live Anyway I mailed back and forth with a dude called Mathias This guy deserves a medal and a promotion Should take the job of some of these wonderful leaders in this fine establishment to be honest because he helped fix their blunders Your communication should be better Like other companies Anyway it seems to have an end in sight Mathias has said that he has sorted everything personally and that this nightmare is over So 5 stars for Mathias and a Zero for Coolshop Guys an asset to your company Customer support could be quicker Days waiting back and forth but Mathias didnt leave until this was sorted Slow but Fantastic customer support leaves this story in a bit of a positive light Never again but hats off to you Mathias Moral of the story When you order something from here and your money gets refunded and months go by Dont just assume your order is dead They want that cash Stop the damage control and fix your communication I can add the email here if you would prefer people make up their own minds I have no problem with this There is an opportunity to never allow this to happen again yet it falls on deafened ears and instead of trying to be better or acknowledging the problem you go straight to damage control I re reviewed this from 1 to 3 because of one person who helped but these mechanical replies don t help Stop please

syndes jeres behandlings tid for reture vare er alt for lang tid op til 14 dage

The switch selection and the prices are good but my god the packaging leaves a lot to be desired I spent over 200 on switch games and they were just thrown loosely into a bubble mailer No care given at all You could at least pack them in a box That will be the last big order I place with coolshop

I ordered several shampoos conditioners After days of waiting the package finally arrived to London and was passed to Royal Mail However Royal Mail had to return it back to the company as there was no address on it and they did not know where to ship When I try to email or contact the company to understand where the package is Coolshop tells me that it was delivered despite the fact that the place where it was delivered is clearly not my address I have never seen the package it was never delivered to me It has been several days since RM shipped products back the company still has not confirmed where the package is at The response to my emails takes days and the chat keeps referring me to emails I am really tired at this stage how long a customer supposed to wait for the product to arrive and why should the customer keep trying to contact the company and force to resolve the delivery issue instead of company proactively working on the problem and doing everything they can to fix a mistake they made I would like a refundUpdate company offered refund and it came in several business days Thank you

To be fair to this company after reading such bad reviews after I ordered my item I did start to get worried and think it wasn t going to be here in time for when I needed it the tracking said the same thing every day I thought I must of been scammed I emailed them they told me the same as what the website said so I just waited the website says 14 business days I received my item today 21 days after I ordered it so I just wanted to let a few readers or people waiting for items they will turn up just make sure to remember your looking around 3 weeks to the UK

Bad packaging Ordered a limited edition Jackie Chan boxset blu-ray and the sturdy slipcase was damaged heavily dented I just don t understand why they never package these items better Very frustrating

The pre-ordered game didn t arrive in time for the release as promised Update since the company decided to lie here are more details 1 I pre-ordered game 9 January not 7 February 2 It is 23 February now and the game still didn t arrive Update 2 Parcel is most likely lost in transit The order is now cancelled and refunded Changed rating from 1 star to 3 stars