Coplus Reviews

Specialist ancillary insurance, insurtech and claims services provider - Coplus

coplus.co.uk
3.98
89 reviews
Great Rating
Based on 89 user experiences

RatingFacts is an independent review platform and is not affiliated with Coplus (coplus.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.98 out of 5 by 89 Happy Customers

67.4%
7.9%
2.2%
0%
22.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 89 reviews

Customers report consistently fast, professional, and reliable service from Coplus for car key replacement and insurance claims. Multiple reviews highlight quick response times, efficient engineers, and clear communication. Some mention of delayed parts or administrative hiccups in a few cases, but overall satisfaction is high.

What customers love
  • Fast response time
  • Professional service
  • Quick key replacement
  • Helpful staff
  • Reliable service
Common concerns
  • Delayed parts
  • Administrative issues

Last updated 2 months ago

M

Avoid these shysters like the plague

Avoid these shysters like the plague Avoid any company that offers cover from this lot or their associated companies such as FamilyPlus They will use any means whatsoever to get out of their responsibilities As for complaints do not even bother They will show no interest whatsoever in your side of the situation especially if it concerns one of their panel solicitors Even when the latter cannot even get the facts right about a case In summary avoid this bunch like the plague They are a discredit to Norwich
M

Avoid

Avoid the companies they use must employ Stevie Wonder to do paint matching Thanks to these clowns and the companies they use we are facing a 5K respray bill after half our car was sprayed the wrong colour Even though the main dealer stated clearly it is wrong they still backed their side saying it was repaired to an acceptable standard which was nonsense
M

Abysmal company

Abysmal company Lost car key blocking both cars in drive on weekend before Christmas Phoned the insurance company ladybird who dilly-dallyed then told us we weren t covered We were We had to give them their own documents highlighted and proof of purchase They then outsourced it to this company CoPlus who didn t do anything the whole weekend Then on Monday CoPlus suddenly started asking for further documents which we couldn t find immediately In short we re now having to pay privately for emergency car key engineer to come out so we can get to work We ll try going to ombudsman but doubt it ll achieve anything
C

We have had the unfortunate task of

We have had the unfortunate task of dealing with S G who have been dealing with one of our fleet vehicle repairs The accident took place in July and as of the 8th September still waiting for them to authorise I have found their customer care disgusting communication well there is none if I had not chased today would still be none the wiser Hope you never have to deal with them
P

I wish I read some of these reviews

I wish I read some of these reviews prior Awful bad company - took out tyre insurance for a brand new car tyres Impossible to get through to the the team that deals with motor claims -took them over 3 weeks to process a claim against one tyre Then kept drip-feeding further requests for nonsense information before deciding to reject the claim The insurance is cheaper than others for this exact reason
J

What an absolute joke of a company

What an absolute joke of a company keys were stolen along with our car and they will not cover the full cost of changing our locks Trying to say it didn t pose a security risk as there wasn t anything definitive linking the car to our house how do they expect us to take that risk with a young family Only reply when you chase them and go radio silent to try and close the case down and hope you go away Have had to send the same document 5 times now
L

To tell a customer that your Internet

To tell a customer that your Internet is down for the last 3 weeks and with no knowledge of when it will be up again and that they cannot process any claim until it is back up again is unbelievable and so unprofessional that you begin to wonder what sort of micky mouse company they runHow can anybody have confidence in a so called company like this Do the employees have to bring in a lump of coal and write with a quil Very disgruntled customer Lorcan whyte
C

Having trouble getting my claim paid

Having trouble getting my claim paid for my exccess cover have contacted several times and made a complaint to go compare but still not been paid Claim Reference 24 0018987
M

Spoke to someone over a week ago told

Spoke to someone over a week ago told me my claim was sent 3 days ago Not gone into my bank Spoke to 2 others yesterday who advised email sent to accounts and are awaiting reply so cant do much until then Waiting nearly 2 weeks now Not very helpful at all Dont reply to e mails and very abrupt on phone Still awaiting payment Why would they say payment might have bounced if its going into my account with money already in there Its a joke
C

So much mucking about to try and get a

So much mucking about to try and get a 100 claim paid Ridiculous unnecessarily long winded process- claims form super difficult to find and requires a ton of screenshots no confirmation it s been received- had to chase via go compare After weeks of correspondence back and forth with go compare and coplus trying to get the payment initiated after giving my bank details multipletimes was told I had to confirm them AGAIN needlessly Eventually lied to and told it was paid on the 13th Not true never got it and had to chase it up with both companies only to get a rude fob off response saying my complaint had been deat with correctly already unresolved and then went on asking me if i got payment when i literally had emailed multiple times saying i hadn t - how many times you can ask the same question before spontaneously combusting in frustration Nick Spouncer took it upon themselves to decide the response wasn t inappropriate or rude as if he feels he somehow speaks for me as a customer Never did get paid and i don t suspect that i will Had another excess to reclaim but don t think i ll bother since the headache and stress was no worth it the first time perhaps that s their aim- to get you to never ever use them again Cannot believe the level of customer service and the inefficient manner in which they process claims Steer clear

About Coplus

Coplus has over 30 years of experience in ancillary insurance products and outsourced claims management we know how to take care of your customer when it really matters.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

About Coplus

Coplus: Specialist Ancillary Insurance and Claims Services Provider

Coplus is an established provider of ancillary insurance products, insurtech solutions, and outsourced claims management services. With over 30 years of experience in the sector, the company focuses on supporting partners and customers at key moments, particularly through first notification of loss (FNOL) and claims handling. Operating under the trading name Motorplus Limited, Coplus is registered in England and regulated by the Financial Conduct Authority.

Ancillary Insurance Offerings

Coplus provides a broad range of ancillary insurance products designed to complement core coverage across motor, property, and legal lines. These include:

  • Motor legal expenses and motor excess protection
  • Replacement vehicle cover and breakdown cover
  • Tools in transit insurance and motor ADPA insurance
  • Vehicle protection and biker protection policies
  • Home emergency cover, home excess protection, and key insurance
  • Household ADPA insurance and gadget insurance
  • Tenant’s liability insurance

Claims Services and Distribution Capabilities

The company’s claims services are structured to support insurers, fleets, and distribution partners. Core capabilities include:

  • First notification of loss (FNOL) handling
  • Small claims handling and third party administration (TPA)
  • Out of hours claims handling
  • Support for insurers and fleets
  • Distribution technology and e-trading solutions

Coplus also works with broker networks and distribution schemes, integrating technology to streamline processes and improve customer experience.

Company Background and Recognition

Coplus is recognised for its focus on customer outcomes and operational reliability. The company has received industry acknowledgments, including Investors in People Gold status, and has been involved in notable product development initiatives. Case studies highlight effective partnerships, particularly within distribution and insurance sectors, demonstrating the company’s ability to deliver reliable add-on solutions. Coplus also engages with regulatory topics such as the Consumer Duty and personal injury reforms, aligning its practices with evolving industry standards.

Contact and Regulatory Information

Members of the public and partners can contact Coplus through multiple channels, including a dedicated telephone line. The company maintains registered offices in Norwich and Chorley, and operates under the regulatory framework of the Financial Conduct Authority. Additional information is available through the company’s website at coplus.co.uk.