Coplus Reviews

Specialist ancillary insurance, insurtech and claims services provider - Coplus

coplus.co.uk
3.98
89 reviews
Great Rating
Based on 89 user experiences

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Rated 3.98 out of 5 by 89 Happy Customers

67.4%
7.9%
2.2%
0%
22.5%
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AI Review Summary Based on 89 reviews

Customers report consistently fast, professional, and reliable service from Coplus for car key replacement and insurance claims. Multiple reviews highlight quick response times, efficient engineers, and clear communication. Some mention of delayed parts or administrative hiccups in a few cases, but overall satisfaction is high.

What customers love
  • Fast response time
  • Professional service
  • Quick key replacement
  • Helpful staff
  • Reliable service
Common concerns
  • Delayed parts
  • Administrative issues

Last updated 2 months ago

C

Claim went in after our home was

Claim went in after our home was flooded by water pouring in through the roof of a townhouse that was only four and a half years old I paid out over 3 400 in hotels food and additional expenses as we had to move straight out of our house All three floors were affected with water damage to clothing electrical goods carpets everything and wanted to claim against the builders Gave them over 300 photos and videos refused claim and although I claimed under our contents insurance for all our goods back the beginning of June 2021 here we are in November after several emails letters and phone calls and we ve not even had a reply to our claim bearing in mind 12 three storey townhouses were effected the same way the same day 21st May 2021 Absolutely disgusting company who you can t get through to and doesn t reply
N

Hello Eileen on behalf of my partner he

Hello Eileen on behalf of my partner he had same issues with this company negligence Company s customer care is non-existence They frequently change name and website to loose customer complaints There communication skills are disgraceful I will never and would advise anyone to not deal with this company ever again They are very dishonest and my complaint is now with the Ombudsman More of us need to complain to the Ombudsman as it costs the company 500 every time
J

Terrible experience

Terrible experience Car insurance through just campers- damage was never assessed there was no contact about progress When I chased I got passed from pilar to post with no answers phone call cost me 30 Got a part on eBay and sorted it myself in the end
H

HORRIFIC COMPANY

Terrible company Scammers with no proof they will manipulate any information you provide to cancel your claim I have cancelled my policy because of them
M

Waste of time

Coplus claim management are just useless Had to chase the claim handler numerous time to have any update or have them to chase the other insurer Documents not passed on to the assessor to review the valuation and only found out after asking proof of the communication when told that the document was sent over Would not recommend in any way Just a waste of time
G

Terrible Key Claim cover Service

Terrible Key Claim cover Car was off the road for 4 weeks in the end i had to pay for the repair and claim back which could have been done day 1 Told needed a diagnostic as could have been wear and tear only required and email from a technition to say so 3 days due to covid - standard these days
A

Absolutely pathetic

Absolutely pathetic Wasted my time asking me to provide details of my helmet which I did I said upfront during the assessment of my claim that I couldn t find the reciept as purchase was 2 years old I was told I was insured and not to worry but just provide proof of my damaged helmet with photos etc Wasted two weeks of my time and rejected my claim on the basis I could not find the receipt reciept P S Erm You just responded to my email following my Trust Pilot review yesterday asking me for a reciept
S

One of the most incompetent companies

One of the most incompetent companies I ve dealt with outsourced my vehicle repair after I was reversed into to one of their suppliers S G Response CoPlus then washed their hands of my case and left to try and get my vehicle repaired via S G Response Liability was agreed after 10 days and 4 months later my vehicle still isn t repaired I ve been through the complaint s procedure with CoPlus who have zero interest in their and their suppliers failings I am now having to escalate to the ICO and FCA due to multiple Data Protection breaches and being forced to sign unregulated Credit Agreements if I want my claim progressing
D

Insurance Claim-Poor Service

Little interest in the details of our claim Emails ignored details of the accident ignored Additional info - Coplus asked for feedback on their service via text no response from them - now I have left this review they are now trying to make contact Sorry too late Coplus help and assistance 4 5 months after the accident is worse than useless
D

Atrocious company

Atrocious company Told me I could claim through legal didn t bother to get the cctv footage that proved my claim and the moment the other party refused to accept liability I never heard a word from them again Didn t reply to any calls didn t even bother responding to their own text they sent that asked if I wanted a follow up call Absolute joke of a company steer well clear

About Coplus

Coplus has over 30 years of experience in ancillary insurance products and outsourced claims management we know how to take care of your customer when it really matters.

United States

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About Coplus

Coplus: Specialist Ancillary Insurance and Claims Services Provider

Coplus is an established provider of ancillary insurance products, insurtech solutions, and outsourced claims management services. With over 30 years of experience in the sector, the company focuses on supporting partners and customers at key moments, particularly through first notification of loss (FNOL) and claims handling. Operating under the trading name Motorplus Limited, Coplus is registered in England and regulated by the Financial Conduct Authority.

Ancillary Insurance Offerings

Coplus provides a broad range of ancillary insurance products designed to complement core coverage across motor, property, and legal lines. These include:

  • Motor legal expenses and motor excess protection
  • Replacement vehicle cover and breakdown cover
  • Tools in transit insurance and motor ADPA insurance
  • Vehicle protection and biker protection policies
  • Home emergency cover, home excess protection, and key insurance
  • Household ADPA insurance and gadget insurance
  • Tenant’s liability insurance

Claims Services and Distribution Capabilities

The company’s claims services are structured to support insurers, fleets, and distribution partners. Core capabilities include:

  • First notification of loss (FNOL) handling
  • Small claims handling and third party administration (TPA)
  • Out of hours claims handling
  • Support for insurers and fleets
  • Distribution technology and e-trading solutions

Coplus also works with broker networks and distribution schemes, integrating technology to streamline processes and improve customer experience.

Company Background and Recognition

Coplus is recognised for its focus on customer outcomes and operational reliability. The company has received industry acknowledgments, including Investors in People Gold status, and has been involved in notable product development initiatives. Case studies highlight effective partnerships, particularly within distribution and insurance sectors, demonstrating the company’s ability to deliver reliable add-on solutions. Coplus also engages with regulatory topics such as the Consumer Duty and personal injury reforms, aligning its practices with evolving industry standards.

Contact and Regulatory Information

Members of the public and partners can contact Coplus through multiple channels, including a dedicated telephone line. The company maintains registered offices in Norwich and Chorley, and operates under the regulatory framework of the Financial Conduct Authority. Additional information is available through the company’s website at coplus.co.uk.