Coplus Reviews

Specialist ancillary insurance, insurtech and claims services provider - Coplus

coplus.co.uk
3.98
89 reviews
Great Rating
Based on 89 user experiences

RatingFacts is an independent review platform and is not affiliated with Coplus (coplus.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.98 out of 5 by 89 Happy Customers

67.4%
7.9%
2.2%
0%
22.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 89 reviews

Customers report consistently fast, professional, and reliable service from Coplus for car key replacement and insurance claims. Multiple reviews highlight quick response times, efficient engineers, and clear communication. Some mention of delayed parts or administrative hiccups in a few cases, but overall satisfaction is high.

What customers love
  • Fast response time
  • Professional service
  • Quick key replacement
  • Helpful staff
  • Reliable service
Common concerns
  • Delayed parts
  • Administrative issues

Last updated 2 months ago

C

Best customer service I ve received

Best customer service I ve received from any company in my lifetime Replies were almost instant along with answering calls I could not be more impressed with this company Thank you
M

Lost my car keys

Lost my car keys they came out within 10 days to give me new keys only took him about an hour and he even called me when he was done so I could come and fetch the keys as if left my car at my friends house
J

Replacement key

Gentleman called Peter was out earlier than expected from Soter Two trees very prompt professional and courteous Literally had my replacement key in the time it took to make a cup of tea Great service and top bloke
S

good company

I called the control room on Monday they had the locksmith come out the next day as I had lost my car key and needed a replacement Unfortunately he was unable to complete the job on the day but did return the following day to get it done Thank you to the operators and the locksmith Lewis who was very friendly and sorted out the replacement key and for keeping me updated from start to go
M

Excellent customer service

Excellent customer service Thorough and brilliant at his job Checked everything and even got a yorkie chocolate bar Highly recommended
M

Exemplary timely service

Absolutely brilliant service today after losing my car keys Reported at 10am and I had two new keys by 7pm Every member of staff I spoke to and the Locksmith who visited kept me well informed and in a timely fashion I couldn t commend this company more
P

Excellent service

Excellent service I lost my emergency blade and my car battery had died The locksmith came out within two days of reporting it and even offered to attend at 8pm the day before The locksmith was professional and friendly I would highly recommend this service
S

Great service

Really good communication from all parties involved really friendly listened and understood everything explained to them Amazing service
D

Absolutely amazing customer service

Absolutely amazing customer service Polite friendly and professional Rang yesterday to claim for Replacement Key all sorted with in 24hrs Money paid out straight away Fantastic service Thank you all who dealt with my claim you made it a completely hassle free process Diane Milford
Z

From the first moment that i spoke to

From the first moment that i spoke to the staff member regarding my keys issue to the follow up it felt very easy to deal with All the staff that I spoke to were polite professional and very helpful I can strongly recommend Coplus for their services Thank you

About Coplus

Coplus has over 30 years of experience in ancillary insurance products and outsourced claims management we know how to take care of your customer when it really matters.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

About Coplus

Coplus: Specialist Ancillary Insurance and Claims Services Provider

Coplus is an established provider of ancillary insurance products, insurtech solutions, and outsourced claims management services. With over 30 years of experience in the sector, the company focuses on supporting partners and customers at key moments, particularly through first notification of loss (FNOL) and claims handling. Operating under the trading name Motorplus Limited, Coplus is registered in England and regulated by the Financial Conduct Authority.

Ancillary Insurance Offerings

Coplus provides a broad range of ancillary insurance products designed to complement core coverage across motor, property, and legal lines. These include:

  • Motor legal expenses and motor excess protection
  • Replacement vehicle cover and breakdown cover
  • Tools in transit insurance and motor ADPA insurance
  • Vehicle protection and biker protection policies
  • Home emergency cover, home excess protection, and key insurance
  • Household ADPA insurance and gadget insurance
  • Tenant’s liability insurance

Claims Services and Distribution Capabilities

The company’s claims services are structured to support insurers, fleets, and distribution partners. Core capabilities include:

  • First notification of loss (FNOL) handling
  • Small claims handling and third party administration (TPA)
  • Out of hours claims handling
  • Support for insurers and fleets
  • Distribution technology and e-trading solutions

Coplus also works with broker networks and distribution schemes, integrating technology to streamline processes and improve customer experience.

Company Background and Recognition

Coplus is recognised for its focus on customer outcomes and operational reliability. The company has received industry acknowledgments, including Investors in People Gold status, and has been involved in notable product development initiatives. Case studies highlight effective partnerships, particularly within distribution and insurance sectors, demonstrating the company’s ability to deliver reliable add-on solutions. Coplus also engages with regulatory topics such as the Consumer Duty and personal injury reforms, aligning its practices with evolving industry standards.

Contact and Regulatory Information

Members of the public and partners can contact Coplus through multiple channels, including a dedicated telephone line. The company maintains registered offices in Norwich and Chorley, and operates under the regulatory framework of the Financial Conduct Authority. Additional information is available through the company’s website at coplus.co.uk.