Coplus Reviews

Specialist ancillary insurance, insurtech and claims services provider - Coplus

coplus.co.uk
3.98
89 reviews
Great Rating
Based on 89 user experiences

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Rated 3.98 out of 5 by 89 Happy Customers

67.4%
7.9%
2.2%
0%
22.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 89 reviews

Customers report consistently fast, professional, and reliable service from Coplus for car key replacement and insurance claims. Multiple reviews highlight quick response times, efficient engineers, and clear communication. Some mention of delayed parts or administrative hiccups in a few cases, but overall satisfaction is high.

What customers love
  • Fast response time
  • Professional service
  • Quick key replacement
  • Helpful staff
  • Reliable service
Common concerns
  • Delayed parts
  • Administrative issues

Last updated 2 months ago

A

Very fast made the claim come out

Very fast made the claim come out virtually straight away couldn t ask for a better service
A

Replacement Key

Was kept fully informed throughout the process Engineer arrived on time and sorted spare key within half an hour Faultless service
L

5 service

Called my insurance on Thursday key sorted by Sunday Great timeframe Really professional fitter Year warranty Absolutely no complaints at all key works exactly as it should and I was able to make it an admin key for my Ford to replace the one I had
C

Attending engineer was really great

Attending engineer was really great very polite and quick the call centre were a bit pushy yesterday- I couldn t take the call first time but she just kept hitting the redial - 5 times in total Why not just wait 20 39 mins and try again
S

Honestly couldn t thank them enough

Honestly couldn t thank them enough From claiming through my insurance this morning to them sorting it all out with no excess to pay I was surprised I could cry with happiness it s fixed My daughters favourite nightlight was stuck in my car and she is super happy tonight the guy who came to do the keys was super friendly lovely and he did it really fast and I just could not fault the service A super grateful mum who was stuck on her own with 2 kids partner works away on Mondays ps - he lost the key so he was in trouble Thank you thank you thank you
S

Very fast

Very fast get on with the job very kind and pleasant to talk to both the people on the phone and the people who arrive to do the job Replacement key works great
E

Excellent service from start to finish

Excellent service from start to finish extremely satisfied locksmith was very polite and helpful would recommend great job done by all
R

Great service

Jordan was efficient and got our key sorted in no time Great friendly service Recommended
S

Samy

Very good service and very polite staff
M

locksmith for replacement car key

The locksmith was quick on time efficient and communicated well with me Happy with my new replacement key

About Coplus

Coplus has over 30 years of experience in ancillary insurance products and outsourced claims management we know how to take care of your customer when it really matters.

United States

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About Coplus

Coplus: Specialist Ancillary Insurance and Claims Services Provider

Coplus is an established provider of ancillary insurance products, insurtech solutions, and outsourced claims management services. With over 30 years of experience in the sector, the company focuses on supporting partners and customers at key moments, particularly through first notification of loss (FNOL) and claims handling. Operating under the trading name Motorplus Limited, Coplus is registered in England and regulated by the Financial Conduct Authority.

Ancillary Insurance Offerings

Coplus provides a broad range of ancillary insurance products designed to complement core coverage across motor, property, and legal lines. These include:

  • Motor legal expenses and motor excess protection
  • Replacement vehicle cover and breakdown cover
  • Tools in transit insurance and motor ADPA insurance
  • Vehicle protection and biker protection policies
  • Home emergency cover, home excess protection, and key insurance
  • Household ADPA insurance and gadget insurance
  • Tenant’s liability insurance

Claims Services and Distribution Capabilities

The company’s claims services are structured to support insurers, fleets, and distribution partners. Core capabilities include:

  • First notification of loss (FNOL) handling
  • Small claims handling and third party administration (TPA)
  • Out of hours claims handling
  • Support for insurers and fleets
  • Distribution technology and e-trading solutions

Coplus also works with broker networks and distribution schemes, integrating technology to streamline processes and improve customer experience.

Company Background and Recognition

Coplus is recognised for its focus on customer outcomes and operational reliability. The company has received industry acknowledgments, including Investors in People Gold status, and has been involved in notable product development initiatives. Case studies highlight effective partnerships, particularly within distribution and insurance sectors, demonstrating the company’s ability to deliver reliable add-on solutions. Coplus also engages with regulatory topics such as the Consumer Duty and personal injury reforms, aligning its practices with evolving industry standards.

Contact and Regulatory Information

Members of the public and partners can contact Coplus through multiple channels, including a dedicated telephone line. The company maintains registered offices in Norwich and Chorley, and operates under the regulatory framework of the Financial Conduct Authority. Additional information is available through the company’s website at coplus.co.uk.