Cottonfy Reviews

Name: Cottonfy
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 3.67

Cottonfy UK

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cottonfy.co.ukVisit Official Website

3.67

12 reviews

Good Rating

Based on authentic user experiences

Rated 3.67 out of 5 by 12 Happy Customers

Mr Andrew Brown

6775 reviews

N/A

8 months ago

Do not use this company

So many issues and reasons to never purchase furniture from this company The biggest issue is that the Sofa Bed I purchased did not come with any Fire Safety labels - and therefore I can only assume it has not been fire tested in accordance with British Standard practice Such furniture should never be imported and sold in the UK This is a Trading Standards issue This means that you couldn t even give it to a charity shop upon disposal not to mention any potential actual fire safety hazard - which is at best unknown I can only assume that will be the same for their other furniture There are many other reasons too 1 Very inferior quality to point of not being fit-for-purpose Very sharp burred edges on all tubular steel sections Very uncomfortable to sit on Doesn t look like image advertised Only one storage draw - but advertised as 2 draw Sofa bed mechanism was very loose and moved around in the intermediate chaise position 2 Came with bent metal bracket and some missing fasteners But having no instructions supplied it was hard to even establish this Customer care email only asked us to make the repairs and source the fasteners Clearly as this is a Chinese company importing into UK it appears that they do not have the ability in UK to rectify such concerns 3 Required assembly on site This wasn t clearly mentioned on their website 4 A White Glove delivery service was promised but not given According to their website this included for light assembly and disposal of packaging Not only did neither occur but actual delivery took 3 attempts and even returning it took 2 attempts Via DX Courier I had to complain also to the delivery company in both instances Useless service 5 Promised 6-8 week delivery Actually took 9 weeks 6 No phone number given Only email support - In fairness they did reply within the day - accepting the time difference to ChinaThe only positive was that they quickly agreed to take it back with a full refund I don t often go to this bother of reviewing but I felt compelled to here due to the fire safety concern There are many better alternatives for same or less money for sale in UK e g Dreams or even Ikea

Maksymilian Zubicki

Scammers

I drove 1 hour and half to Manchester to their showroom it s not showroom it s a warehouse Sofas are nothing like on the pictures they look really bad and quality can t be any worse I don t know how they can sell it for over a 1000 it s not worth 100 Can t imagine to sleep on their sofa bed no way Yesterday on their website I saw 2 bad reviews on the one of the sofa beds today they re gone they only leave good reviews SCAMMERS

Natali Pavlo

HORRIBLE SOFA BED AVOID THIS COMPANY

Get my sofa bed today waiting 2 months sofa arrive complete different then on photos chip material just horrible looking i pay 1300 for ridiculous requesting my money back No phone numbers on website only email SCAMMERS

Stephen Barden

After Severley delayed delivery and then was wrong item - Do Not Use

After receiving delivery of much delayed 19 weeks sofa bed it was completely the wrong colour to the one that was ordered and apparently could not be rectified for another 8 -12 weeks having ordered it five months before Christmas - we asked for a refund This proved long-winded due to support not being in UK Prospective buyers beware

urmila lama

I ordered a sofa bed which is super

I ordered a sofa bed which is super comfy I was worried about the assembling it but its very simple and quick at the same time We had family guest spend night for a week They were also talking about how comfy it was Very happy with the purchase

Kaaaydot

Great Stuff

Customer service team was super responsive Couch arrived as advertised in 3 days with no faults Couch itself is very nice and I look forward to using it

Karla

Beautiful Sofa - Excellent quality

My sofa finally arrived and it is absolutely perfect The colour is vibrant and the material is quality I read in a previous review that this sofa came in 2 halves which is why I chose it so I could get it down my tight stairwell into my basement flat I visited the Manchester warehouse prior to purchasing to double check the sofa did come in two pieces Though I had booked an appointment they were not expecting me and an appointment was not necessary anyway The warehouse was difficult to find and not well signposted Neighbouring warehouses assisted me in finding the correct place The sofa I saw was identical to the one I bought just in the mustard colour which was also very nice I could have bought this sofa and received it that week but I chose to order in the red colour and wait the advertised 8 weeks There turned out to be shipping issues and the sofa arrived 15 weeks later You can only contact Cottonfy by email and I believe they are based in Hong Kong so they reply within 24hours The customer service people are very helpful and always responded to me so I was happy enough to wait the extra time for my sofa It s exactly what I wanted and I am very happy with it I purchased the Retro Elegance Luxe Fabric Sofa with Mid-Century Charm

Jennifer Anton

Perfect service and exceptional product

The sofa I bought came the day it was supposed to and it went together very easily Ordering was easy as well I ordered a custom made sofa through a much larger company and not only did they deliver it damaged twice but they took about 6 months doing a terrible job I decided to go elsewhere and am glad I found Cottonfy