Craftyneonsigns Reviews

The WORST company - DO NOT BUY Was absolutely fine until we placed our order That s when the problems started We ordered in excess of 600 worth of signs Never received a shipping email only tracking texts from the courier FedEx We learned our order was two separate parcels after one got delivered out of the blue by the courier and the other remained stuck at customs in Stansted After it didn t get delivered I contacted them and James reassured me that it would be delivered in 1-2 days and this was normal After keeping an eye on tracking we could see it was still stuck a few days later so contacted James again who advised he would contact FedEx to deal with the issue What he actually meant was using the FedEx online chat despite claiming they had an official FedEx representative to show he had checked on the parcel However we d already done this I ended up calling FedEx myself to be told the escalated case was raised against the wrong tracking number James was at fault And after being told multiple times over a week by James and FedEx that they would be in touch by 6pm with a status update this never arrived James then claimed there was nothing that could be done until 10 business delivery days had been completed Well this was Monday Yet when I contacted him to say the signs hadn t arrived he claimed we would wait until Friday before issuing replacements I didn t find this acceptable and challenged James who at this point started becoming very overly familiar with me over WhatsApp and not being professional at all in his responses I asked for proof he had been sorting the issue as he had claimed and received a screenshot from a random WhatsApp chat of one line where he s texting someone called Adnan And then when I was challenged him again to provide proof I received what I believe to be a falsified email screenshot from him pretending to have contacted FedEx with their official representative despite on every other communication it s been a screenshot of a WhatsApp conversation or the online FedEx chat This has been reported to FedEx After multiple messages being sent James refused to get another parcel made until after the 10 days delivery window and we had to wait a few extra days Clearly he was hoping the parcel might turn up and didn t want to issue a replacement When the new parcel was made I asked for a shipping email to be sent and got a written email where he d copied exactly what I d requested in and just emailed me it There was no professionalism He said he d provide a tracking number to be by the following week However I ve already had a text from FedEx with the delivery details and James has failed to provide me with the tracking number he promised We still don t have our remaining signs and I told James I would be leaving this review who then promptly tried to offer me a separate free sign in exchange to keep me from doing it However that wasn t happening Don t bother ordering from this horrendous company They take your money and then did things go wrong not only does your order get screwed up but so does their ability to keep up with the lies they ve told I ve got screenshots of the messages he s sent and can provide proof on request of how negligent James has been through the whole process PLEASE BUY ELSEWHERE AND NOT FROM THIS COMPANY

I recently purchased a Neon sign from Crafty Neon signs the ordering process and customer service was great On delivery of the sign it was damaged which was very disappointing However contacting customer service again they responded very quickly I asked for a refund as the item was heavily damaged to then I was told they dont have a refund policy after the production of the sign which I find strange However the issue was resolved as I was asked if I wanted another sign to replace the broken one I agreed and the new sign was delivered a week after Great turn around time Overall the experience was good and I wouldn t recommend

Lovely sign Absolutely love it and arrived in good time to be install by our electrician The reason for 4 stars is because it wasn t delivered it was left on the doorstep of a block of flats could easily have been taken and I would never have known

I thought what i was ordering was the traditional style neon signs what i received i guess is the more upto date neon signs almost like plastic tubes which I m guessing is heated up and bent into the appropriate shapes However it didndo the job well

I am very pleased with the service from Crafty Neon Signs on craftyneonsigns co uk The neon sign arrived quickly and in good time to be installed by our electrician The design while more modern than traditional neon still looks fantastic and adds a lovely touch to our garden room with bar The quality is great and I would highly recommend it to others My only concern was that the delivery was left on the doorstep of our block of flats which could have easily resulted in it being taken Overall a four-star experience

All it took was an image of our business logo and I received an amazing custom design within minutes The finished sign arrived promptly well wrapped and is just what we wanted It lights up the studio perfectly and is a popular feature with our client s I d definitely return and highly recommended Jo Shennan Symington

Wow just wow Opening a new boutique burger bar explained needed the sign early for the opening the sign came on time and the product is absolutely amazing It doesn t just look good the fixings the way it s made it s just amazing quality

Very happy with the sign My expectation was exceeded There are some things some buyers need to know The sign is not glass neon but modern tube and you can have a coloured cover jacket We went for white and it stills looks good when off Website does state notify when despatched Notification is a text message from FedEx I opted for pre drilled holes for wall fixing it came with the hanger as well The remote and receiver work very well All in all an excellent product that is well put together would buy from here again

Thank you guys for my red neon yoga sign design It s got that super modern vibe and the kind of superb quality that grabs attention from miles away A true visual statement Would strongly recommend

Absolutely cracking service from first message sent to last emailed a pic of my sons favourite teams shirt crest and club badge within the hour I had a draft pic sent which is nothing compared to the actual neon sent way better than my expectations guys even popped on extra length of cable free gratis superb service and highly recommended