Overall customer experience with Cumbria Constabulary is overwhelmingly negative, with the vast majority of reviews expressing extreme dissatisfaction. The primary complaints center on perceived corruption, xenophobia, and a failure to address serious crimes while focusing excessively on minor traffic offenses. Many reviewers describe the police as rude, dismissive, unhelpful, and unprofessional when contacted for assistance. Specific criticisms include officers being described as inept, too young and inexperienced, and using dirty tactics to penalise motorists. The non-emergency contact system (101) is reported as deliberately obstructive, with operators being rude and hanging up. There are multiple allegations of the force allowing xenophobic attitudes to influence their actions against people not from Cumbria. However, a small number of positive reviews highlight instances of professional, compassionate, and understanding behaviour from officers in specific situations like hospital watch or at a police station. The force is repeatedly accused of ignoring burglaries and assaults despite evidence, while aggressively pursuing speeding fines, often with disputed evidence. The overall sentiment suggests a deep-seated public perception of a police force that is out of its depth, unaccountable, and failing in its core duties to protect and serve the community.
What customers love
- Instances of professional and caring behaviour
- Police officers described as lovely, sound,
- A sense of relative safety and
- No reported brutality or sly tactics
- Shift work by officers to ensure
Common concerns
- Perceived corruption and abuse of power
- Inept, rude, and useless service when
- Excessive focus on penalising motorists for
- Allegations of xenophobic attitudes and victimisation
- Unhelpful and obstructive non-emergency contact system
Last updated 4 months ago
