Customcuff Reviews

Visa

customcuff.co
3.56
136 reviews
Great Rating
Based on 136 user experiences

Rated 3.56 out of 5 by 136 Happy Customers

42.6%
14.7%
13.2%
14.7%
14.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Quality went down since last time we

Quality went down since last time we ordered The picture doesn t look like when ordered Customer service wasn t helpful when contacting them about the issue
V

Awful experience

Awful experienceI wouldn t recommend to buy from this company even to my worst enemyThey have literally took my money without shipping me product I never got it and they never refunded me
N

Act dishonestly

Act dishonestly take missing information from customers deal unsatisfactorily first and last purchase
A

I have yet to receive my order

I have yet to receive my order and am not even able to track to I even paid for quicker processing and shipping and have no clue where it even is
P

Scam Don t buy from this company

My order never arrived Ordered two bracelets for Valentine s Day and paid for express processing Despite multiple email enquiring the progress the team just keeps telling me the order is being processed and will be with me asap One staff member told me my order was definitely being processed only to deny at a later stage saying they need to wait for restock and it s not ready yet The changing explanation and delays start to look suspicious as they fail to provide any processing or shipping information I only get a refund when I threaten to make an application for credit chargeback Guys don t buy from this store
R

Never got my order and no update

Never got my order and no updateOrder 372074Order was placed on Feb 6 I paid for quicker processing and expedited shipping for my anniversary Last update was Feb 8 saying that it s getting customized I ve emailed support but aside from newsletters I haven t heard from them
P

I ordered my wife custom bracelet that

I ordered my wife custom bracelet that was in stock on February 2nd It is now February 29th and still not delivered yet I missed Valentine s Day and my anniversary now and it s two weeks passed already I want a refund
J

Very long delivery time

I ordered two bracelets on Feb 6th and it s now Feb 28th and I still don t have them I have had contact with the customer service but they told me that because of the amount of orders they got for Valentine s day there was a delay If you can t keep up with your orders you shouldn t promise something to be delivered in 3-5 days
H

Absolutely disappointed

Absolutely disappointed Paid for fast shipping and it s been over 15 days but there have been no updates and haven t got any replies from them regarding my order If you can t deliver with you business then please refund my hard earned money
A

I bought a pair of rings

I bought a pair of rings and for starters it took more time to ship of what the website says second after they finally ship it from Europe to Canada the delivery company says my items are delivered and no they are not Customcuff isn t answering customer support and I m asking for my money back Its a very annoying purchase experience from this website Poor poor service

About Customcuff

Meaningful custom jewellery. Home of the original Custom Cuff. Engrave coordinates, dates, initials on custom bracelets and necklaces to remember you most meaningful moments, people and places.

United States

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