Customcuff Reviews

The necklace is good quality but I m disappointed in customcuff in that they wrote Custom Necklace on the envelope and now my boyfriend found out what I got him for Christmas so I just gave him the necklace today Also apparently there was meant to be a free gift inside on purchases above 35 but there wasn t If you don t mind the envelope revealing what s inside then the necklaces are great honestly But I just got annoyed hence the bad review

Bang average I ordered the matching star necklaces to arrive as a pre-wedding gift for me and my partner We got engaged under the stars so I thought this would be cute as anything The turnaround was going to be a little tight but I was ensured by their website that they would arrive in time If only just I realised after order that my confirmation had two of the same necklaces when I wanted a gold and silver version I hit up their customer service team and they were good about changing this the reason for the 2 stars I told them I was a little worried about time and they told me they d send me a confirmation when it was shipped After a few days I hadn t received a shipping confirmation or anything so I got in touch They said they d sort it Another few days and I had to check up to see if it was shipped They didn t arrive in time Now we have them super cute But the clasps are SUCH a nightmare I not only can t put it on myself but my partner also struggles to put it on for me Seems rubbish quality Overall very disappointed

I am not sure what yet to think of the product as I have not received it yet I understand being delayed due to Covid- but I got a tracking number for my order on the 15th of feb and it has not moved My order was placed 24th of Jan I am beginning to believe this is not coming I have been continually snubbed over email given the same excuse Shipping takes 6-11 business days expect a 1-2 week delay It has been SO long and I have yet to receive any product I hate to leave a bad review but I am a college student living paycheck to paycheck and spent near 50 on ONE bracelet for my boyfriends birthday Next week is my birthday and I still haven t given HIM a gift yet and his birthday was 31st of January

The delivery took more than a MONTH I have ordered it on November 17th and was supposed to be a christmas present but it has not arrived yet Now it s the 26th of December and I haven t received it yet My orders from CHINA take even less time even if it has been affected due to covid Never going to order from this website ever again

My package arrived so late I thought I got scammed I order it a LONG time before Christmas and their only excuse was that it was Christmas time but as I mentioned I had ordered it quite some time before to ensure it would arrived before Christmas Also I had a really hard time joining anyone to make sure I would either get my package or get reimbursed and I feel like it is bad customer service especially for the price of the jewelry The jewelry itself is okay it looks good but the overall experience was mediocre really

Awful customer service contacted them twice about a very late delivery-which was for a birthday gift-and did not get a response the second time For the price I expected something better

The quality of the bracelet wasn t as expected Feel cheap material It still made into a nice gift but I think cost quality wise is not worth it

The product is amazing but the price is higher than anything else on the market the non stop spam of emails is also incredibly annoying - I ve received around 2 emails a day since ordering despite unselecting the box that I wanted to receive news and offers and the choice of a posting packing company which you need to download a seperate app just to track your product and also annoying A a lot o quality of life issues

When I reached out about my package being returned to sender you said you would get back to me after 5 business days Two weeks went by and you guys still did not reach out to me so I had to email you guys once again stating I just wanted a refund I get that I couldn t get the refund due to the fact that my bracelets are custom made but the fact that you guys couldn t even cover the re-shipping fee is very disappointing

this is my second time ordering from here the first time went good but the second time it took almost a month for the order to get to me I contacted the custom cuff support and they were very helpful I just didn t expect it to take almost a month I still haven t received the order yet and is still waiting during this time I wonder about a refund but I read their policy and they only give refunds under certain circumstances which is understandable i understand it takes a while for them to customize and ship it out but isn t a month a bit too long to wait I planned to surprised my partner with the gift but it had took so long that I eventually just told him