B
Brandon Matthews
Great artist not so great experience
Before I begin let me start off by saying my artist is extremely talented and overall great to work with Now that that s out of the way let s get into it Upon submitting my first payment and after reading the FAQ it was established that you would recieve your first rough sketch after about 4-5 days which is reasonable My design is a bit complicated so I gave them the benefit of the doubt when day 7 rolled around Around day 10 I messaged my artist to basically say hey if you need or want any feedback on what you have just let me know No response So I messaged customer support just to see if anything had went wrong - no response By day 14 I had almost accepted that I got scammed but then I finally recieved an email from support I should mention live chat was not being very helpful either Well they said that there had been an error or miscomunication of some sort so my artist never even got my first message and hadn t even started my drawing So basically I waited 2 weeks for nothing Moving on another thing is that I was told that they would choose the best artist for me but my artist lives across the country from me and it makes it extremely hard to communicate effectively By the time I get off work at 3 PM it is 10 PM where she lives making it hard to give constructive feedback Also after recieving my 4th drawing she basically was saying it was finished and ready for final payment but there was a huge portion missing from it and it makes me feel like they didn t even read what I said or paid any attention to what I want Now I m a month in and feel no closer to getting a final picture All in all I don t blame my artist because I know she is doing the best she can and she is a great artist at that There have just been a lot of hiccups and roadblocks along the way and I hope your experience is smoother than mine You will defnifley get your moneys worth just don t expect it to be sunshine and rainbows