Cutwel Reviews

UK Engineering Cutting Tool Supplier | Cutwel Ltd

cutwel.co.uk
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Cutwel receives consistent 5-star reviews for product quality, fast delivery, and helpful service, but recurring complaints about stock accuracy, website errors, and courier issues appear in lower-rated feedback. Most customers praise reliability and tool availability while some report delayed or incomplete deliveries. Overall sentiment remains positive with noted operational inconsistencies.

What customers love
  • Fast delivery
  • Great product quality
  • Helpful customer service
Common concerns
  • Stock inaccuracies
  • Courier issues
  • Short deliveries

Last updated 4 weeks ago

R

3rd time in a row DPD said attempted

3rd time in a row DPD said attempted delivery just lies lies lies do not use this company ever
M

Misleading information on the website - items not as described when received

I ordered two Bison half dead centres with carbide tips - as described on the Cutwell website They arrived and they are not carbide tipped When I checked the codes on the Bison website the items are not carbide tipped Yet the Cutwell description states that they are carbide tipped I wonder if Cutwell will give me a refund
A

Poor technical team

Poor technical team not willing to help out with out a good reason Up to this point I would of given 5 stars but now thinking on changing suppliers
J

Prompt but a mess

Delivery prompt but the order was a mess with wrong items supplied or short delivered
M

Two items I ordered online were showing

Two items I ordered online were showing in stock and i paid for next day before 10 30 delivery only for them not to arrive When I enquired late PM i was told they were not in stock and would be 7-10 days so cancelled order
R

Terrible delivery service yet again

Did not deliver next day yet again as you your courier UK Mail just kept saying delayed when you tracked it Now purchasing our coolant Hydraulic oils and slideway oil elsewhere due to your poor choice in courier service
V

Cutwel were brilliant However your

Cutwel were brilliant However your courier DPD are dreadful I have been let down by DPD several times I know it is no fault of Cutwel but Cutwel really should be doing something to ensure deliveries arrive on time
A

Stock errors and no care about your company

I ordered 4 grooving tools one was in stock They decided to ship no tools at all and said the tools will be back in stock in around 10 days I presume they had a stock discrepancy which does happen but this was not explained to me just refusal to send me any tools with out me paying more They have a more expensive tool only 20 more which they could have sent me but they have refused unless I pay the extra This order was 200 and I spend around 15K a year with cutwel in short they don t care about the customer if your machine is down and do not want to resolve their own errors I can order the same tools from WNT in Germany and get better service
U

Should have stayed with wnt

My account with Cutwel is pro Forma maybe all of Cutwel s staff should have some training on what that word actually means I order a good amount from them monthly and one of there staff members incorrectly added a low value item to my order and it wasn t paid for I was sent no Invoice for the amount no statement no correspondence 2 months down the line I get letter saying my account is on stop completely bemused about it all the accounts department explain the above to me I have had my pro forma account place on stop because of their staff members mistake My orders have now not been dispatched and have machines not running for at least 24 hours the insignificant amount of 50 was paid by bank transfer You get what you pay for should have stayed with wnt
M

Ordered a thread gauge on line showing

Ordered a thread gauge on line showing in stock on a next day delivery Item did not arrive rang to find out then told 7 - 10 day delivery No one contacted me to let us know the gauge was out of stock Be careful if using the website as you maybe disappointed I cancelled the order as the job was urgent We managed to loan a gauge from one of our customers

About Cutwel

Cutwel is one of the UK's leading engineering cutting tool suppliers. With over 25,000 products stocked, we are unbeatable on quality & value. Buy Now.

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Frequently Asked Questions

cutwel.co.uk

Cutwel supplies an extensive catalog of over 25,000 products focused on machining and cutting tool solutions, including carbide and HSS drilling, milling, and turning tools; machine taps; boring bars; measuring tools; cutting fluids; clamping accessories; and tool blanks.

Key categories include Carbide and HSS drilling, milling, and turning tools; indexable drills, milling inserts, and turning inserts; machine taps and threading tools; boring bars and spindle tooling; measuring and inspection tools; cutting fluids and tool storage; clamping accessories and workholding systems; tool blanks, abrasives, deburring tools, and sawing products; and milling tools and systems such as Simmill groove milling and multifunctional milling platforms.

Cutwel offers solid carbide drills, indexable U-drill systems, step drills, annular cutters, and hole saws for materials including steel, stainless steel, aluminum, cast iron, and exotic materials, with specialized drills for deep hole and micro hole applications.

Turning tools include ISO and CBN inserts, carbide turning inserts, tool holders, boring bars, and lathe centres, with systems for grooving, parting, multifunctional turning operations, knurling tools, and micro machining solutions.

About Cutwel

Cutwel Ltd – UK Engineering Cutting Tool Supplier

Cutwelis one of the UK’s leading engineering cutting tool suppliers, operating from the domain cutwel.co.uk. The company offers an extensive catalog of over 25,000 products focused on machining and cutting tool solutions for engineers and manufacturers.

Product Range and Categories

Cutwel supplies a broad selection of cutting tools and accessories organized into multiple categories. Key product areas include:

  • Carbide and High-Speed Steel (HSS) drilling, milling, and turning tools
  • Indexable drills, milling inserts, and turning inserts
  • Machine taps, thread turning tools, and threading systems
  • Boring bars, chuck jaws, and spindle tooling
  • Measuring and inspection tools, machine setting tools
  • Cutting fluids, lubricants, and tool storage solutions
  • Clamping accessories, vices, and workholding systems
  • Tool blanks, abrasives, deburring tools, and sawing products

Milling Tools and Systems

The milling category includes carbide milling cutters, high helix and high feed systems, indexable milling heads and holders, and form milling tools. Specialized systems such as Simmill groove milling and multifunctional milling platforms are also available, along with Dovetail, T-slot, and engraving tools.

Drilling and Hole Making Tools

Drilling solutions cover solid carbide drills, indexable U-drill systems, step drills, annular cutters, and hole saws. The range includes tools for steel, stainless steel, aluminum, cast iron, and exotic materials, as well as specialized drills for deep hole and micro hole applications.

Turning and Lathe Tools

Turning tools include ISO and CBN inserts, carbide turning inserts, tool holders, boring bars, and lathe centres. The company provides systems for grooving, parting, and multifunctional turning operations, along with knurling tools and micro machining solutions.

Threading and Toolholding

Threading tools consist of machine taps, thread turning inserts, hand taps, and thread milling systems. Toolholding solutions include collet chucks, hydraulic chucks, ER and R8 collets, shrink fit chucks, and spindle tooling for CNC and manual machines.

Workholding and Accessories

Workholding offerings include machine vices, clamping accessories, tombstones, angle plates, and CMM fixture kits. The company also supplies chuck jaws, workstops, parallel blocks, and specialized holding systems for lathe and milling applications.

Operations and Contact

Cutwel operates with a stated call window from 8:00 to 17:30 and provides contact through its website and phone number. The site includes sections for promotions, new products, downloads, and an engineers’ choice collection.

Overall, Cutwel positions itself as a comprehensive supplier of cutting tools and workholding solutions for engineering professionals in the UK market.