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Overall, customer experience at Dawoodandtanner is overwhelmingly positive, with the vast majority of reviews awarding five stars for exceptional service. The quality of clinical care and expertise, particularly for complex procedures like implants, is repeatedly praised as first-class and life-changing. Specific dentists and hygienists, including Andrew Dawood, Susan Tanner, Fiona MacKillop, Jenny, and Begonia Marti, are frequently highlighted for their skill, knowledge, and warm bedside manner. The practice is commended for its ability to put even very nervous patients at ease, creating a comfortable and non-judgmental environment. Aftercare and the overall supportive team are also noted as significant strengths, contributing to high patient confidence. However, a notable negative experience involved a lack of follow-up, where a pre-booked appointment for a student was cancelled with short notice due to a dentist's holiday, indicating a potential inconsistency in administrative coordination. Delivery of treatment and results, such as achieving perfect teeth or a desired smile after long-term issues, is described as precise and worth the investment. The returns policy is not explicitly mentioned in the provided reviews. Product quality, referring to dental work like implants and bridges, is consistently rated as superb, natural-looking, and durable. Overall satisfaction is extremely high, with many customers stating they would highly recommend the practice and consider it the best available.
Last updated 4 months ago