Discoverybenefits Reviews

Everything people say about this

Everything people say about this company is true They require receipts for EVERYTHING I went to an Urgent Clinic and they needed a receipt I understand the IRS requires proof but some place are a no brainer Stay away from this company

Poor poor service

I am an active Discovery Benefits client and I am required to verify almost EVERY transaction with a highly tedious receipt verification process I spend more time headache and energy tracking down receipts for Discovery Benefits than the return on investment I ve quit paying into my fund They re the absolute worst and have been nothing but a pain since day 1

Wex offers the worst customer service

Wex offers the worst customer service We re having an issue with our reimbursement for 2021 The first person looked into the situation and was able to find the error originated and she said she d start the process on getting it corrected My husband didn t get her name because he was excited thinking everything was resolved Two weeks later -- nothing He called back today and the person wouldn t look into it for more than 5 seconds He got pulled up his W2 to confirm the contributions and called them back The third person gave the same 2 second glance at the account and gave the same line We asked if he could look at the notes on the account for more details He said I see the notes but that person probably didn t know what they were talking about We asked to speak with a manager We were told someone would call us back tomorrow Yeah not holding our breath over here Here s to hoping the HR department will switch vendors next year Wex is horrible

Zero Stars

If I could give this company zero stars I would have They are very difficult to reach the phone wait time will say 10 minutes and it will really be 40 minutes I upload documents multiple times nobody can help or perform simple tasks the information you receive from one call to the next differs with each new customer service rep you speak to they act as if the money I have put into my account is their money and they are giving you a gift by paying for the covered service and when you ask to speak to a supervisor in an effort to finally reach a conclusion on an issue they are not available WEX is truly the single worst company I have ever worked with Next year I will forgo the 500 I can save by using an fsa just to avoid having to ever communicate with them again

Legal theft

I would leave no stars if possible If your company says they are going to use this HSA then the only advice I have for you is DO NOT USE THEM You will waste any savings in sending in redundant receipts checking emails that say they are denying good claims until you send in the redundant receipts They don t take provider receipts they make you call and get other receipts and send them in I have a family of 4 and it is literally a full-time job Companies should fire them because employees waste company time scanning calling doctors and sending emails---ALL ON COMPANY TIME I meant to drop it this year and missed the deadline so it is back to a wasteful year and sometimes they won t even pay things like contacts and glasses with proof

Terrible customer service

Terrible customer service I was given the wrong information and initially denied the ability to speak with a supervisor I was charged fees despite my repeated attempts to rollover money to a different account Representative hung up the phone when I asked for a call reference number Need I continue If things are not resolved I will be contacting my attorney This debacle has been going on for a month and that is unacceptable There are much better companies to house your HSA please don t give this company your business I had no choice as my former employer made this determination otherwise I would have gone with a different company Please do NOT use this company and notify your HR of the common trend seen here in these reviews

Funds in my HSA disappeared

There was almost 6000 in my husband Health Savings Account HSA disappeared in Discovery Benefits HSA account When my husband withdrew the 6000 after leaving a previous employer and requested to have it sent to his personal HSA Discovery Benefits DB sent it to a wrong bank which we had no account with DB won t take care of I have spent countless hours for 3 weeks talking to 13 DB representatives I got a bunch of runarounds They said they would have a supervisor call me which they never did I would like our money in our account back It is extremely frustrating

Disappointing platform especially for

Disappointing platform especially for employees using FSA and seeking reimbursement Constant issues with password not being correctUnable to speak to a human on the phoneTime zone with users in EST since they are in UT Just poor quality all around for people who have used more performing FSA platforms and especially those who like to submit expenses and not pay with their debit card Very disappointing and frustrating Requested a password reset - they sent me 27 reset codes in individual text messages - back to back Utmost INCOMPETENCE

Is WEX stealing my savings

I needed to transfer my HSA savings from WEX Discovery Benefits to my new HSA with a new employer I started the process on March 22 As of May 16 my money seems to be no closer to my new account Spent literally HOURS over the course of a month on the phone with WEX I was told that things were in process when they were not I was charged the fees even though I disputed them As an HR professional I will certainly NOT be recommending that our Benefits Department use WEX DB as a vendor for ANY of our benefit offerings