Diskinternals Reviews

No response from support and no data recovery

I purchased their RAID Recovery software 6 disk license on understanding I could request a Guided Recovery Service as per their website written under Download and start recovery on their RAID recovery product page This was duly requested the day I purchased the software on 7th Feb 2023 but they have not responded once to my ticket despite numerous requests ticket updates via their support desk I even resorted to sending them a message via their Facebook page and again I was ignored I spent 522 98 GBP on this product which was unable to recover the data despite the software showing full file folder listings in the trial mode I am going to continue to pursue this matter but in the meantime please be warned as based on my own experience you will get no support whatsoever from this company and may like me end up having to hire a professional data recovery specialist to restore your data

no support

Bought the software this summer Some error occurred so I opened a Ticket Got only one time a reply august since then the support doesn t reply at all --EDIT 01 25 23--Hello Support I m not Alex I m Bryan Anyways if support would have answered me I on my ticket I didn t have to write this negativ review And still didn t get a reply on my ticket Best regards--EDIT 05 10 23--still haven t heard anything from support

2 hours later nothing

Downloaded a DiskInternals Partition Recovery trial ran it on a USB stick that had reverted to RAW The software ground away for 2 hours and found nothing I then installed Disk Drill which found 290 corrupted files

Absolute failure to resolve issue

Absolute failure to resolve issue The free scan showed the files to be recovered but after purchasing the product I was informed that it would be an additional 699 for another product to save the files Unable to get a refund of the initial purchase Buyer Beware 01 16 2020 Edit this a copy of what was communicated back to me regarding my issue Absolute failure to care about or resolve my concern Very good description of the current situation my applause

No support

Software doesn t recover files and support doesn t answer my support ticket even though I ve payed for priority support --- EDIT 22 09 ---Reply stated I got an answer on my support ticket I didn t --- EDIT 24 11 ---Ticket 327252 - No reply after 24 08Ticket 395229 - No reply at allIf there s a third option aside from email and your website where I can find whether or not I was answered please let me know

Complete garbage

Complete garbage Do not waste your money this product is useless only lists information that is recoverable It is a 699 demo software version - your better off finding a linux distro to open VMFS files from command line This is fake recovery software stay away - Complete youtube demo review of software coming soon I ll update this post pending outcome with Disk Internals support on current issue

Buyer Beware

TL DR Earlier this year renewed one month before expiration Renewal does not extend current licence resets it Requested refund stating I would renew again after expiration Tried to renew Refused due to refund told me to go elsewhere no exceptions I was a happy long time owner of a single licence of DiskInternals Linux Reader Pro I only needed it maybe two or three times a year to recover files from mostly Linux image files but I always like to support companies that provide great software and good customer support This year I discovered that the latter was wrong So as I always try to do I saw that my licence was going to expire the following month thought nothing to go online and get a reduced licence upgrade price and that should have been it Only I noticed that the end date of the new licence expired only year after the purchase not a year after the last licence expired After contacting DiskInternals and asking about this I requested a refund stating that I wanted to get the full time out of the old licence and I would renew once it had expired They gave me the refund thank-you So a few months later as I d forgotten about it I went back and went through the renewal process again Waited Waited a few more hours and nothing - no confirmation of the completed process or anything else As it was late on a Friday I though perhaps it s just a weekend thing But then on Sunday I received notification from the payment processor that my order had been refused I contacted them back and they told me to email DiskInternals so I did On the Monday I received the reply Thank you for choosing DiskInternals We do not accept orders from clients that received the refund You ll have to look elsewhere What the heck is this I asked them to reconsider explaining what had happened before but they refused again I m not taking it any further other than to report this here as a warning to anyone else - I ve never in my 40 years come across a company that renews like this or I ve just been very lucky but to me it felt like a money grab over genuine customers that maintain a good renewal policy I ve also discovered that thanks to Microsoft I can acheive the exact same thing under Window 11 using WSL which will also be more reliable plus it is free

The software development company

The software development company DiskInternals Research was founded in 2003 Since then the company has focused on developing professional data recovery software Nowadays DiskInternals data recovery software is widely distributed processing dozens of terabytes monthly DiskInternals software is designed to recover files in virtual environments RAID-arrays hard drives SSD-drives and flash drives It is also able to recover damaged partitions file systems office documents including Word Excel Powerpoint etc Video files images music and databases in Windows Mac OS and Linux Unique recovery algorithms allow DiskInternals products to detect and recover significantly more files than competing solutions Using the DiskInternals software you can recover data even if the file system was damaged or the file was deleted from the recycle bin Most DiskInternals products are named by what kind of file storage or file system they restore For example VMFS Recovery RAID Recovery NTFS Recovery FAT Recovery and EFS Recovery In addition the DiskInternals product line includes Uneraser and Partition Recovery Uneraser works with various file systems to reliably recover your files documents images or other files Partition recovery restores access to lost or deleted partitions in addition to the file recovery features Partition Recovery works with various file systems from NTFS and FAT to lesser known ReiserFS and ReFS Some DiskInternals products are named after recoverable files For example Office Recovery Outlook Recovery Video Recovery ZIP Recovery Word Recovery and Excel Recovery DiskInternals software which recovers databases is named according to the type MySQL Recovery MSSQL Recovery and Access Recovery Similarly Linux products are called Linux Reader and Linux Recovery These free products are extremely popular Each DiskInternals product has a trial version which has an outstanding free preview function With this feature you can check and view lost files before purchasing DiskInternals products are not at risk of use your source data remains unchanged even if the software was used incorrectly In addition DiskInternals provides professional remote data recovery service This service can be useful for recovering large amounts of data or recovering a complex VMFS or RAID environment