Dkbglasgow Reviews

Just got a new bathroom fitted by dkb

Just got a new bathroom fitted by dkb We are very happy with the outcome and love our new bathroom From David in sales to Steven and his dad fitting service was excellent Highly recommend

I have had 2 bedrooms fitted

I have had 2 bedrooms fitted my kitchen my family bathroom and my cloakroom fitted by DKB over the past couple of years and am delighted with all of the work Thank you Steve and all your teams

The guys were very hard working

The guys were very hard working tolerated my old dog appointing himself as project manager and wandering in to inspect what they were doing and made a great job of the bathroom which needed a lot of remedial work as well as refurbishing We re very happy with the finished work and would recommend

Great price real value for money

Great price real value for money when you factor in the innovation you get from Steve and quality of the products just made our kitchen and bathroom stand out from the rest

Excellent service

Great showroom with an excellent choice staff were very friendly and went out of their way to accommodate all my needs Quality of product and workmanship were top class Would recommend highly

I ve always been delighted with DKB

I ve always been delighted with DKB for start to finish Workmanship team liaison and customer service has been top class for me so much so I m back for a new kitchen installation in 2021 thanks you all at DKB

DKB did my bathroom just over a year

DKB did started my bathroom just over a year ago and unfortunately I would have to recommend people to steer well clear My bathroom was finally finished properly meaning the job was completed to a passable standard a few weeks ago hence taking so long to review Amongst the list of issues were excuse my non technical descriptions inappropriate materials used for a bath panel and sink worktop where water caused them to swell within a couple of months of being fitted the material used originally was a sort of compressed wood which soaked up any splashes from the bath and caused swelling so unless the bath was never going to be used I can t see why this would ever have been an appropriate material to use For months I had wet rotten wood around my sink that leaked mucky fluid and was a complete eye sore the tap on the sink was loose and it turned out the hole that had been cut for it was the wrong size there s no way they didn t know they had done this at the time but they said nothing and waited for me to complain about it to them after a few weeks of using it the shower fitting to my bathroom wall started leaking a few weeks after the job was finished the toilet stopped flushing properly - twice the window sill wasn t sealed properly and began to sag if you put anything on it they removed my old extractor fan but omitted to put a new one in despite the assurance that the job would be completed to a totally finished standard the original bath panel they put on the one that had to be replaced because it was an inappropriate material had an inch wide gap between it and the floor at one end this was blamed on my uneven floor - which they fitted the skirting board in the bathroom has been left unfinished where they took away my original sink unit my toilet seat constantly comes loose i can fix this myself but ideally it wouldn t do this In addition to the above I have continually had to chase to get things sorted with constant promises that they will be in touch when parts come in etc each time I have had to chase them up weeks later when I haven t heard a thing The manager Steve is beyond defensive when you try and reason with him at one point on a phone call I said I felt he was due me an apology and his reply was this isn t going to end well The company has been through numerous installations manager s during this past year and ex-staff members that I have contacted - when I thought they still worked for the company and had been trying to get things sorted - have been very forthcoming about what a nightmare they ve had working for the company The fixes that they have put in place have all been at no cost which is something however I would definitely question why so many things were wrong in the first place they either don t care or rely on people putting up with completely substandard work I would use them at your own risk

This is the worst company I have ever dealt with

This is the worst company I have ever dealt with Their customer service is appalling and they do not use tradesmen We were shocked to discover that our electrical work was not being carried out by a qualified electrician and likewise the plumbing We had a number of issues with the company the first one being the time it took to complete the kitchen When we ordered it we were told it would take a week but most days only one fitter would arrive and work from 10 30am till 4pm some days no one turned up at all We also had to wait for a worktop to be replaced which was damaged and wallboard to be replaced which was destroyed by the fitter when he was installing it Our kitchen took a total of 7 weeks to be completed The next issue was with the standard of workmanship On two separate occasions we had to stop the fitters from continuing until someone competent came to inspect the work The first was when the young lad who had been sent that day attempted to fit the fridge freezer when he couldn t get it to fit he ripped the back off the unit and then pulled the unit from the wall The second occasion was when the wallboard was being installed and the fitter cut the hole for the socket in the wrong place and left huge gaps around the edges which he filled with silicone There was no continuity of the work 6 different fitters worked on our kitchen Next was the poor customer service We were continually being told fitters would be here then no one turned up and then we were given numerous excuses When I spoke with the owner one Saturday he was not interested and told me to phone back on Monday then they stopped answering the phone to us I had to use a my neighbours phone to get through to them When the worktop was damaged we were initially told they had hundreds of different worktops we could choose from then they emailed the 8 we could have They tried to get out of replacing the wallboard by claiming we had just changed our minds when in fact we had been sold board that wasn t suitable The finished kitchen is not of the standard we were expecting None of the sockets were on straight and the cooker switch was not fixed properly we had to get an electrician to fix it The floor is scratched because they built the kitchen on top of it even though we were initially told it should go down last None of the cupboard doors are in line on the last day the fitter didn t have time to do them and he told my husband to do them himself and the worst thing is my fridge freezer which is so high that I need a step to reach the top shelf We were told this was because we supplied our own appliances even though we were told when we bought the kitchen that if we gave them the sizes they would make the units to fit We will not be asking them to come back and fix any of this because they were so bad we would rather pay someone else to do it properly Very disappointed We feel we have wasted our money