Doorhandlecompany Reviews

Door Handle Company | Door Handle & Door Furniture Specialists

doorhandlecompany.co.uk
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

The Doorhandlecompany generally receives high satisfaction for product quality, fast delivery, and helpful customer service, and customers frequently report repeat business. Some recurring issues include delayed or unreliable delivery, missing items or parts, and occasional product defects or misleading listings. Price is noted as high but reasonable for the quality, and communication problems appear mainly in fulfillment updates rather than product advice.

What customers love
  • Great product quality
  • Easy ordering
Common concerns
  • Missing items
  • Defective products

Last updated 2 weeks ago

D

Company ignores its obligations under

Company ignores its obligations under distance selling regulations I informed them within 14 days of recieving the goods that I had changed my mind and wanted to send them back I then sent them back within 14 days at my own expense but did not receive the full refund I was entitled to they did not include my original postage cost of 6 95 When I queried this I received this in response We only refund the product returned we do not refund the postage paid It s bad enough that they don t issue the correct refund to begin with but it s outrageous to then double down on this I had to raise a PayPal claim to get the funds that are rightfully mine Maybe they hope like a lot of retailers that people won t bother to try and claim the money back Very poor
M

The screw thread was rounded off and

The screw thread was rounded off and did not tighten I called the company and I was offered no apology jus told that if I want a replacement I would have to send a photo No reponsibilty wqs taken for the issue at all I do not know whether I am being sent a new one or not very poor customer service
J

Late delivery and poor communications

Did not update when parts would be delivered When contacting them they were not helpful used the live chat but eventually had to call in person The parts are of high standard and price is good but sadly I will go elsewhere next time I need handles locks and knobs
M

Terrible courier

This is really a review of your choice to use Parcelforce as your delivery company I still don t have the item I ordered from you because I have been unable to coordinate being in when they try to deliver They won t leave the item in a safe place despite me saying I d take that risk they won t leave it at my local post office They have today taken it back to their distribution centre for collection- which is a 2hr round trip for me Absolutely useless The item might be brilliant but I would not buy from you again unless you offer a different delivery option Sorry
M

Don t send within timeline advised on website

Ordered a gate handle where specified 2-5 working days ordered on a Wednesday and hoping it would come nearer the 2 rather than day 5 After prompt order confirmation which said it wasn t out of stock so assumed good to go I chased the following Monday as was desperate for the handle Got an email back stating email not monitored really and will get back within 2 days On the 3rd day email stating order should be dispatched today and with me Friday day 7 - it wasn t You order a gate handle when needed not as a luxury Still waiting for the handle and wedging the bin against my gate to keep the dog in and had 2 missed deliveries since as can t push open the gate from outside Not happy
M

Unreliable

Unreliable The length of time it has taken to get me the items I placed an order for is ridiculous Been nearly 2 weeks and order still not received The order should have been delivered yesterday as per Parcelforce text but they failed I tracked the order last night and it the status read been sent back to sender due to incomplete address Had to cancel and pay the joiner which I had booked for today and he charged me for last minute cancellation UNEXCEPTIONABLE
A

Ordered 4 handles

Ordered 4 handles Contacted them on Instagram and got immediate messages Told that they were expected within a few days 3 weeks later no handles Got a refund They have nice products but very inconvenient so won t use again unfortunately Your Order 2000097716
F

Atrocious delivery service

Atrocious delivery service I spent 4 days waiting for delivery with 4 different delivery notifications 14-17 December from DPD In the end it was delivered to a local pickup shop and I had to collect my package Such a shame as the handles are actually really lovely Please change your delivery agent as they are useless
H

Items out of stock and slow inconsistent comms

Items out of stock Emails kept telling us of further delays of up to 3months Then without warning they all were delivered a month before expected delayed date Inconsistent communication
I

DPD have still failed to deliver three

DPD have still failed to deliver three days after the promised delivery day They have emailed me to claim that they could not find the address yet delivered next door the following morning I have been unable to contact DPD directly the only option on their website being to arrange delivery to a local pick up point I have done this and they have not managed this despite stating the package would be ready for collection yesterday

About Doorhandlecompany

Door Handle Company offers a wide range of door handles, door furniture and more. Specialist technical advice available. Free delivery on orders over £85.

United States

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