Drax Reviews

Terrible customer service

Terrible customer serviceMoved into a commercial premises that didn t have a meter installed landlord contacted Drax on my behalf to organise the supply back in September Still no supply countless emails and phone calls I ve now taken them to small claims court and initially they contacted me to talk about installing a meter but then said because I d gone down the legal route I could only communicate with their solicitor and guess what next to no communication from them still no meter install date I ve now started sending daily emails chasing meter install all these emails I m keeping for my day in court Waste of space company

Simply appalling

Terrible problems trying to get a replacement meter fitted Truly appalling service despite the best efforts of one or two staff

Worste customer service I have ever

Worste customer service I have ever received from a company Awful communication Purposefully elongated my time on an energy contract so they could charge me upqwards if 750 per month Over 600 pounds of which is a standing charge Almost impossible to communicate with unless they claim you owe them money Avoid at all costs The sooner they go out of business the better

Do not use Drax

Do not use Drax Terrible customer service they do not understand the customer s needs Cannot get through on the phone even to their complaint team They keep sending numerous bills last email contained5 AVOID this company

Customer service is extremely poor

Customer service is extremely poor After several emails and speaking to someone on the phone 3 times the issue is still unresolved

AVOID OVER CHARGING SCAMMERS

Over charged me for 3 months Keep promising refund 2 months later nothing SCAMMERS

terrible company

terrible company I have a storage unit that has an electric meter I never use the electric at all My standard charge was just 20 a month I have noticed my bills have gone up month by month 42 59 89 134 The last time I was at my business storage was over a year ago Today I spoke to their customer service who explained that the standard charge had gone up slightly I have been charged 59 not slightly and the rest was for the electric that I was using It must be the ghost using the electric I certainly have not used it They claim that have taken a meter reading and I have used the electric Very annoying to get hold of these people on the phone takes hours then the phone disconnects after about 30 minutes you try again disconnects after 30 minutes same again I was promised a confirmation email as a record of my complaint have not received Very annoying firm to deal with I would give them a zero rating but 1 star is the least you can give

30 a day standing charge rip off

30 a day standing charge rip off merchants